[Federal Register Volume 62, Number 246 (Tuesday, December 23, 1997)]
[Notices]
[Pages 67054-67055]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-33365]


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DEPARTMENT OF DEFENSE

Office of the Secretary


Proposed Collection; Comment Request

AGENCY: Defense Finance and Accounting Service (DFAS).

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Defense Finance and Accounting Service announces the 
proposed reinstatement of customer service data collection and seeks 
public comment on the provisions thereof. Comments are invited on: (a) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the

[[Page 67055]]

agency, including whether the information shall have practical utility; 
(b) the accuracy of the agency's estimate of the burden of the proposed 
information collection; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by February 
23, 1998.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to Defense Finance and Accounting 
Service, Customer Service, ATTN: Mr. Darren Gomez, 1931 Jefferson Davis 
Highway, Arlington, VA 22240-5291.

FOR FURTHER INFORMATION CONTACT:
To request information on this proposed information collection or to 
obtain a copy of the proposal and associated collection instruments, 
please write to the above address, or call DFAS Customer Service at 
(703) 607-3930.
    Title; Associated Form; and OMB Number: Customer Satisfaction 
Surveys-Generic Clearance, OMB Number 0730-0003.
    Needs and Uses: The information collection requirement is necessary 
to determine the kind and quality of services DFAS customers want and 
expect, as well as their satisfaction with DFAS's existing services.
    Affected Public: Individuals or Households, Business or other for 
profit, Not-for-profit institutions, Federal Government, and State, 
Local or Tribal Government.
    Annual Burden Hours: Estimated 2,958.
    Number of Respondents: Estimated 20, 150.
    Responses per Respondent: 1.
    Average Burden per Response: 6 minutes.
    Frequency: Annually.

SUPPLEMENTARY INFORMATION: Summary of Information Collection
    DFAS will conduct a variety of activities to include, but not 
necessarily limited to customer satisfaction surveys, transaction based 
comment cards, transaction based telephone interviews, Interactive 
Voice Response Systems (IVRS) telephonic surveys, etc. If the customer 
feedback activities were not conducted, DFAS would not only in 
violation of E.O. 12862, but would also not have the knowledge 
necessary to provide the best service possible and provide unfiltered 
feedback from the customer for our process improvement activities. The 
information collected provides information about customer perceptions 
and can help identify agency operations that need quality improvement, 
provide early detection of process or systems problems, and focus 
attention on areas where customer service and functional training or 
changes in existing operations will improve service delivery.

    Dated: December 17, 1997.
L.M. Bynum,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 97-33365 Filed 12-22-97; 8:45 am]
BILLING CODE 5000-04-M