[Federal Register Volume 62, Number 219 (Thursday, November 13, 1997)]
[Notices]
[Pages 60937-60938]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-29786]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0227]


Proposed Information Collection Activity: Proposed Collection; 
Comment Request; Revision

AGENCY: Veterans Health Administration, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Health Administration (VHA) is announcing an 
opportunity for public comment on the proposed collection of certain 
information by the agency. Under the Paperwork Reduction Act (PRA) of 
1995, Federal agencies are required to publish notice of the Federal 
Register concerning each proposed collection of information, including 
each proposed revision of a currently approved collection, and allow 60 
days for public comment in response to the notice. This notice solicits 
comments on VHA's National Customer Feedback Surveys.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before January 12, 1998.

ADDRESSES: Submit written comments on the collection to Ann Bickoff, 
Veterans health Administration (161A1), Department of Veterans Affairs, 
810 Vermont Avenue, NW, Washington, DC 20420. Please refer to ``OMB 
Control No. 2900-0227'' in any correspondence.

FOR FURTHER INFORMATION CONTACT:
Ann Bickoff at (202) 273-8310.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Public Law 104-13; 44 
U.S.C., 3501-3520), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VHA 
invites comments on: (1) whether the proposed collection of information 
is necessary for the proper performance of VHA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VHA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) way to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: National Customer Feedback Surveys.
    Survey Instruments and Form Numbers: a. Prosthetic Patient 
Satisfaction Survey, VA Form 10-0142B.
    b. Customer Feedback Surveys, VA Form 10-1465 (Series): Nationwide 
Inpatient Survey, VA Form 10-1465-1; Mental Health Insert, VA Form 10-
1465-2; Nationwide Outpatient Survey, VA Form 10-1465-3; Health Update 
Insert, VA Form 10-1465-4; Persian Gulf Patient Survey Inpatient, VA 
Form 10-1465-5; Persian Gulf Patient Survey Inpatient, VA Form 10-1465-
5; Persian Gulf Patient Survey Outpatient, VA Form 10-1465-6; Spinal 
Cord Injury Inpatient Survey, VA Form 10-1465-7; Spinal Cord Injury 
Outpatient Survey, VA Form 10-1465-8; Home Based Primary Care, VA Form 
10-1465-9; Nursing Home Care, VA Form 10-1465-10; Women Veterans 
Patient Survey, VA Form 10-1465-11; Ambulatory Care Team, VA Form 10-
1465-12.
    c. Dietetic Service Survey, VA Form 10-5387.
    OMB Control Number: 2900-0227.
    Type of Review: Extension of a currently approved collection.
    Abstract: a. The Prosthetic Patient Satisfaction Survey is used to 
systematically obtain information from prosthetic patients that can be 
used to identify problems or complaints that need attention and to 
improve the quality of prosthetic services. The information obtained 
from the survey will be integrated into each VA filed facility's 
overall Quality Management Program.
    b. The Customer Feedback Surveys are used to implement Title 38, 
U.S.C., Section 219, which requires the Secretary of Veterans Affairs 
to evaluate programs and provision of services to beneficiaries. The 
information collected meets management, medical and legislative 
requirements and helps assure that the VA maintains a high quality of 
care for those who have served the nation.
    c. The Dietetic Service Survey is used to collect the necessary 
information to determine whether improvements are needed to enhance the 
patients's nutritional therapy. The information will be used to 
effectively gauge when improvements are needed to enhance patient's 
nutritional therapy. The information obtained through the survey will 
have practical utility at all levels of the program to plan and 
redirect resources and efforts to improve or maintain a high quality of 
service.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 87,032 total hours.
    a. Prosthetic Patient Satisfaction Survey--1,557 hours.
    b. Customer Feedback Surveys: Nationwide Inpatient Survey--8,452 
hours; Mental health Insert--4,226 hours; Nationwide Outpatient 
Survey--6,875 hours; Health Update Insert--6,875 hours; Persian Gulf 
Patient Inpatient Survey--12,500 hours; Persian Gulf Patient Outpatient 
Survey--12,500 hours; Spinal Cord Injury Inpatient Survey--1,875 hours; 
Spinal Cord Injury Outpatient Survey--1,875 hours; Home Based Primary 
Care Survey--627 hours; Nursing Home Care Survey--1,333 hours; Women 
Veterans Patient Survey--1,250 hours; Ambulatory Care Team Survey--
22,500 hours.
    c. Dietetic Service Survey--4,587 hours.
    Estimated Average Burden Per Respondent. a. Prosthetic Patient 
Satisfaction Survey--3 minutes.
    b. Customer Feedback Surveys: Nationwide Inpatient Survey--15 
minutes; Mental Health Insert--7.5 minutes; Nationwide Outpatient 
Survey--15 minutes; Health Update Insert--15 minutes; Persian Gulf 
Patient Inpatient Survey--30 minutes; Persian Gulf Patient Outpatient 
Survey--30 minutes; Spinal Cord Injury Inpatient Survey--22 minutes; 
Spinal Cord Injury Outpatient Survey--22 minutes; Home Based Primary 
Care Survey--15 minutes; Nursing Home Care Survey--20 minutes; Women 
Veterans Patient Survey--15 minutes; Ambulatory Care Team Survey--15 
minutes.
    c. Dietetic Service Survey--2 minutes.
    Frequency of Response: On occasion.

[[Page 60938]]

    Estimated Number of Respondents: 349,673. a. Prosthetic Patient 
Satisfaction Survey--31,145.
    b. Customer Feedback Surveys: Nationwide Inpatient Survey--33,810; 
Mental Health Insert--33,810; Nationwide Outpatient Survey--27,500; 
Health Update Insert--27,500; Persian Gulf Patient Inpatient Survey--
25,000; Persian Gulf Patient Outpatient Survey--25,000; Spinal Cord 
Injury Inpatient Survey--5,000; Spinal Cord Injury Outpatient Survey--
5,000; Home Based Primary Care Survey--2,507; Nursing Home Care 
Survey--4,000; Women Veterans Patient Survey--5,000; Ambulatory Care 
Team Survey--90,000.
    c. Dietetic Service Survey--34,400.

    Dated: October 17, 1997.
    By direction of the Secretary.
Barbara Epps,
Management Analyst, Information Management Service.
[FR Doc. 97-29786 Filed 11-12-97; 8:45 am]
BILLING CODE 8320-01-M