[Federal Register Volume 62, Number 191 (Thursday, October 2, 1997)]
[Notices]
[Pages 51653-51654]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-26176]


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ENVIRONMENTAL PROTECTION AGENCY

[FRL-5901-1]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request; Voluntary Customer Service Satisfaction 
Surveys

AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 
et seq.), this notice announces that the following Information 
Collection Request (ICR) has been forwarded to the Office of Management 
and Budget (OMB) for review and approval: Voluntary Customer Service 
Satisfaction Surveys, OMB Control Number 2090-0019, expiring 10/31/97. 
The ICR describes the nature of the information collection, and its 
expected burden and cost. Sample data collection instruments are 
appended with paper copies.

DATES: Comments must be submitted on or before November 3, 1997. They 
may

[[Page 51654]]

be sent via e-mail to [email protected].

ADDRESSES: USEPA, Office of Policy, Planning and Evaluation, OSPED/IO 
Mail Code 2161, 401 M Street SW, Washington, D.C. 20460.

FOR FURTHER INFORMATION CONTACT: Sandy Farmer at EPA, (202) 260-2740, 
and refer to EPA ICR No. 1711.02. The ICR may be accessed 
electronically via Internet [http://www/epa.gov/oppe on the World Wide 
Web], requested via fax at 202-260-4968, or by calling 202-260-0599.

SUPPLEMENTARY INFORMATION:

    Title: Voluntary Customer Service Satisfaction Surveys, OMB Control 
No. 2090-0019, EPA ICR Number 1711.02, expiring 10/31/97. This is a 
request seeking renewal of a generic clearance for customer 
satisfaction surveys directed under Executive Order 12862 ``Setting 
Customer Service Standards'' (9/11/93).
    Abstract: Within the Environmental Protection Agency, voluntary 
customer surveys are used to learn how customers perceive EPA's 
services, and whether the Agency is achieving its customer service 
standards. Surveys involve individuals who have used EPA services 
directly or could have obtained such services (e.g. people notified 
about [X] who did not respond). Information obtained from surveys has 
been and will be used to evaluate and improve service delivery. Surveys 
provide managers with information to help them take actions that will 
lead to improved service delivery and streamlined procedures. During 
the next three years, EPA nationwide plans up to 994 surveys. An Agency 
may not conduct or sponsor, and a person is not required to respond to, 
a collection of information unless it displays a currently valid OMB 
control number. The OMB control numbers for EPA's regulations are 
listed in 40 CFR part 9 and 48 CFR Chapter 15. The Federal Register 
Notice required under 5 CFR 1320.8(d), soliciting comments on this 
collection of information, was published on 4/30/97 (62 FR 23446); no 
comments were received.
    Burden Statement: Response time ranges from seconds to full day 
focus group sessions; the average annual public reporting and record 
keeping burden for this collection of information is 11 minutes per 
response. The Agency plans to use: minimal question/comment cards with 
narrow scope; longer comment sheets to evaluate training/conferences/
workshops/events and publications; telephone interviews; in-person 
interviews; short and long written (mail) surveys; focus groups; and 
Internet feedback screens. Burden means the total time, effort, or 
financial resources expended by persons to generate, maintain, retain, 
or disclose or provide information to or for a Federal agency. This 
includes the time needed to review instructions; develop, acquire, 
install, and utilize technology and systems for the purposes of 
collecting, validating, and verifying information, processing and 
maintaining information, and disclosing and providing information; 
adjust the existing ways to comply with any previously applicable 
instructions and requirements; train personnel to be able to respond to 
a collection of information; search data sources; complete and review 
the collection of information; and transmit or otherwise disclose the 
information. Labor costs were estimated using the Bureau of Labor 
Statistics April 18, 1997, release of weekly earnings of wage and 
salary workers, using the median earnings reported ($504/week).
    Respondents/Affected Entities: Any person or entity that uses EPA 
services.
    Estimated Number of Respondents: 83,469--FY 1998; 82,144--FY 1999; 
and 85,294--FY 2000.
    Frequency of Response: Generally, 1 time. However, one survey will 
go to the same 75 individuals twice a year, each year, and individuals 
may select to reply more than one and many times to Internet screens.
    Estimated Total Annual Hour Burden: 18,405--FY 1998; 14,014--FY 
1999; and 14,824--FY 2000.
    Estimated Total Annualized Cost Burden: FY 1998--$231,903; FY 
1999--$176,576; FY 2000--$186,783.
    Send comments on the Agency's need for this information, the 
accuracy of the provided burden estimates, and any suggested methods 
for minimizing respondent burden, including use of automated collection 
techniques to the following addresses. Please refer to EPA ICR 
No.1711.02 and OMB Control No.2090-0019 in any correspondence.

Ms. Sandy Farmer, U.S. Environmental Protection Agency, OPPE Regulatory 
Information Division (2137), 401 M Street, SW, Washington, DC 20460

    and

Office of Information and Regulatory Affairs, Office of Management and 
Budget, Attention: Desk Officer for EPA, 725 17th Street, NW, 
Washington, DC 20503.

    Dated: September 26, 1997.
Joseph Retzer,
Director, Regulatory Information Division.
[FR Doc. 97-26176 Filed 10-1-97; 8:45 am]
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