[Federal Register Volume 62, Number 163 (Friday, August 22, 1997)]
[Notices]
[Pages 44743-44744]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-22305]


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TENNESSEE VALLEY AUTHORITY


Paperwork Reduction Act of 1995, as Amended by P.L. 104-13; 
Proposed Collection; Comment Request

August 15, 1997.
AGENCY: Tennessee Valley Authority.

ACTION: Submission for OMB review; comment request.

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SUMMARY: The proposed information collection described below will be 
submitted to the Office of Management and Budget (OMB) for review, as 
required by the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35, 
as amended). The Tennessee Valley Authority (TVA) is soliciting public 
comments concerning OMB approval of this proposed collection as 
provided by 5 CFR 1320.8(d)(1). Requests for additional information 
should be directed to the Acting Agency Clearance Officer: Wilma H. 
McCauley, Tennessee Valley Authority, 1101 Market Street (WR 4Q), 
Chattanooga, TN 37402-2801; (423) 751-2523; FAX: (423) 751-3400; E-
mail: [email protected]. Written comments should be directed to the 
Acting Agency Clearing Officer and also to the Desk Officer for the 
Tennessee Valley Authority, Office of Information and Regulatory 
Affairs, Office of Management and Budget, Washington, D.C. 20503.

DATES: Interested persons are invited to submit comments no later than 
September 22, 1997.

SUPPLEMENTARY INFORMATION: The Tennessee Valley Authority is soliciting 
comments concerning OMB approval of a three-year generic clearance for 
customer surveys designed to determine customer demographics, 
preferences, satisfaction, and feedback.

I. Background

    In order to comply with the customer consultation requirements of 
the Government Performance and Results Act of 1993 and to ensure that 
we are meeting customer requirements and expectations, TVA must conduct 
periodic customer surveys to determine preferences, satisfaction, 
solicit feedback and confirm demographics.

II. Current Actions

    TVA plans to request OMB approval for a generic clearance for an 
undefined number of surveys to be conducted over the next three years. 
For each study that TVA undertakes under this generic clearance, OMB 
will be notified, at least two weeks in advance, and provided with an 
information copy of the questionnaire (if one is used), which will come 
from TVA's Questionnaire and Survey Catalog, and all other materials 
describing the survey activity. TVA plans to conduct a variety of 
voluntary customer surveys of our electricity generation customers and 
our appropriated program customers. These surveys may include website 
questionnaires, written surveys, telephone surveys, individual face-to-
face interviews, focus group meetings,

[[Page 44744]]

and/or large group studies. They will be designed to gather information 
from a customer's perspective as prescribed in Executive Order 12862, 
Setting Customer Service Standards, September 11, 1993. The results 
will be used as part of an ongoing process to improve TVA's 
performance.

III. Estimate of Burden

    The average burden per response is estimated to range from 2 
minutes for a web-site questionnaire to 3 hours for a large group 
study. TVA estimates 4,000 annual respondents for a total of 1350 hours 
annually for the proposed generic customer survey clearance.

IV. Request for Comments

    Comments are invited on:
    (a) Whether the proposed information collection is necessary for 
the proper performance of the functions of the agency, including 
whether the information has practical utility;
    (b) The accuracy of TVA's estimate of the burden of the collection 
of the information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and
    (d) Ways to minimize the burden related to the collection of 
information on respondents, including the use of automated collection 
techniques or other forms of information technology.

    Dated: August 15, 1997.
William S. Moore,
Senior Manager, Administrative Services.
[FR Doc. 97-22305 Filed 8-21-97; 8:45 am]
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