[Federal Register Volume 62, Number 156 (Wednesday, August 13, 1997)]
[Notices]
[Pages 43382-43383]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-21355]


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OFFICE OF PERSONNEL MANAGEMENT


Submission for OMB Review; Comment Request for Review of a 
Revised Information Collection: Federal Employees Health Benefits 
(FEHB) Annuitant Express Open Season Interactive Voice Response System 
(IVR)

AGENCY: Office of Personnel Management.

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (Pub. 
L. 104-13, May 22, 1995), this notice announces that the Office of 
Personnel Management (OPM) has submitted to the Office of Management 
and Budget a request for review of a revised information collection. 
FEHB Annuitant Express Open Season IVR is used by retirees and 
survivors to collect information for changing FEHB enrollments, 
requesting plan brochures, requesting a change of address, requesting 
cancellation or suspension of FEHB benefits, requesting payment 
directly to OPM where the FEHB payment is greater than the monthly 
annuity amount, or requesting a copy of the FEHB Customer Satisfaction 
Survey results. We are replacing the OPM 2809 EZ1 and OPM 2809 EZ2 with 
the IVR technology to improve our response time to our customers.
    We estimate 109,600 requests will be completed annually. Each 
request takes approximately 10 minutes to complete. The annual 
estimated burden is 18,167 hours. For copies of this proposal, contact 
Jim Farron on (202) 418-3208, or E-mail to [email protected]

DATES: Comments on this proposal should be received on or before 
September 12, 1997.


[[Page 43383]]


ADDRESSES: Send or deliver comments to--

Lorraine E. Dettman, Chief, Operations Support Division, Retirement and 
Insurance Service, U.S. Office of Personnel Management, 1900 E Street, 
NW, Room 3349, Washington, DC 20415
    and
Joseph Lackey, OPM Desk Officer, Office of Information and Regulatory 
Affairs, Office of Management and Budget, New Executive Office 
Building, NW, Room 10235, Washington, DC 20503.

FOR INFORMATION REGARDING ADMINISTRATIVE COORDINATION CONTACT:
Mary Beth Smith-Toomey, Management Services Division, (202) 606-0623.

Office of Personnel Management.
James B. King,
Director.
[FR Doc. 97-21355 Filed 8-12-97; 8:45 am]
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