[Federal Register Volume 62, Number 112 (Wednesday, June 11, 1997)]
[Notices]
[Pages 31845-31846]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-15261]
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DEPARTMENT OF LABOR
Employment and Training Administration
Unemployment Insurance Customer Satisfaction Survey
ACTION: Notice.
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SUMMARY: The Department of Labor, as part of its continuing effort to
reduce paperwork and respondent burden, conducts a preclearance
consultation program to provide the general public and Federal agencies
with an opportunity to comment on proposed and/or continuing
collections of information, in accordance with the Paperwork Reduction
Act of 1995 (PRA95). This program helps to ensure that requested data
can be provided in the desired format, reporting burden is minimized,
reporting forms are clearly understood, and the impact of collection
requirements on respondents can be properly assessed. Currently, the
Unemployment Insurance Service of the Employment and Training
Administration is soliciting comments concerning the proposed customer
satisfaction survey of Unemployment Insurance claimants. A copy of the
proposed satisfaction survey can be obtained by contacting the employee
listed below in the contract section of this notice.
DATES: Written comments must be submitted on or before August 11, 1997.
If you anticipate submitting written comments, but find it difficult to
do so within the length of time allowed by
[[Page 31846]]
this notice, you should request an extension from the contact person
listed below as soon as possible. An effort will be made to accommodate
each request, unless otherwise justified.
FOR FURTHER INFORMATION CONTACT:
Robert Pavosevich, U.S. Dept. of Labor, Unemployment Insurance Service,
Room C-4514, 200 Constitution Ave. N.W., Washington, D.C. 20210, (202)
219-5312, (this is not a toll-free number), internet address:
[email protected].
SUPPLEMENTARY INFORMATION:
I. Background
Customer satisfaction has become a key area of focus in the Federal
Government. The United States Department of Labor Employment and
Training Administration is seeking to determine the degree to which the
Unemployment Insurance (UI) system provides satisfactory service to its
claimant customers. This project is for the development and
implementation of a nationally representative customer satisfaction
survey for UI claimants only. The objectives of this survey are to
support the Federal role in such tasks as oversight and national
program development. The survey satisfies the intent of Executive Order
12862 by enabling the Department of Labor to develop customer
satisfaction benchmarks to which individual States may compare results
from their own surveys.
II. Current Actions
The survey will be administered to 3,000 claimants in sixteen
different States. Each of the States will provide the data on
claimants. It is estimated that the burden of collecting this
administrative data is 80 hours per State for a total of 1,280 hours.
The survey will then be done over the telephone in an average of
fifteen minutes per claimant (750 total burden hours). Computer
Assisted Telephone Interviewing (CATI) will be used to conduct the
survey in order to reduce the burden on respondents and provide greater
accuracy. All respondents will be informed that the information they
provide will be kept strictly confidential. All data will be collected
by a private contractor and only information that will preclude any
individual's identification will be provided to the U.S. Department of
Labor. This data collection process from individuals and states will
occur only once. The total burden of collecting the administrative data
and conducting the survey is estimated to be 2,030 hours.
Public comments are being solicited to address the accuracy of the
burden estimates and ways to minimize burden, including the use of
automated collection techniques or the use of other forms of
information technology.
Type of Review: New.
Agency: Employment and Training Administration.
Title: Unemployment Insurance Claimant Customer Satisfaction
Survey.
OMB Number: 1205--New.
Affected Public: Individuals or Households and State Government.
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Total Total Burden
Cite/reference respondents Frequency responses Avg. time per resp. hours
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State........................ 16 One-time............ 16 80 hrs.............. 1,280
Survey....................... 3,000 One-time............ 3,000 15 min.............. 750
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Totals................... .................. ................... 2,030
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Total Burden Cost (capital/startup): $43,551.
Total Burden Cost (operating/maintaining): $94,296.
Comments submitted in response to this notice will be summarized
and/or included in the request for Office of Management and Budget
approval of the information collection request; they will also become a
matter of public record.
Signed at Washington, D.C., this fourth day of June, 1997.
Grace A. Kilbane,
Director, Unemployment Insurance Service.
[FR Doc. 97-15261 Filed 6-10-97; 8:45 am]
BILLING CODE 4510-30-M