[Federal Register Volume 62, Number 100 (Friday, May 23, 1997)]
[Notices]
[Pages 28479-28480]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-13544]



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FEDERAL COMMUNICATIONS COMMISSION


Notice of Public Information Collections Being Reviewed by the 
Federal Communications Commission

May 16, 1997.
SUMMARY: The Federal Communications Commission, as part of its 
continuing effort to reduce paperwork burden invites the general public 
and other Federal agencies to take this opportunity to comment on the 
following information collections, as required by the Paperwork 
Reduction Act of 1995, Public Law 104-13. An agency may not conduct or 
sponsor a collection of information unless it displays a currently 
valid control number. No person shall be subject to any penalty for 
failing to comply with a collection of information subject to the 
Paperwork Reduction Act (PRA) that does not display a valid control 
number. Comments are requested concerning (a) whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the Commission, including whether the information 
shall have practical utility; (b) the accuracy of the Commission's 
burden estimate; (c) ways to enhance the quality, utility, and clarity 
of the information collected; and (d) ways to minimize the burden of 
the collection of information on the respondents, including the use of 
automated collection techniques or other forms of information 
technology.

DATES: Written comments should be submitted on or before June 23, 1997. 
If you anticipate that you will be submitting comments, but find it 
difficult to do so within the period of time allowed by this notice, 
you should advise the contact listed below as soon as possible.

ADDRESSES: Direct all comments to Judy Boley, Federal Communications 
Commissions, Room 234, 1919 M St., N.W., Washington, DC 20554 or via 
internet to [email protected].

FOR FURTHER INFORMATION CONTACT: For additional information or copies 
of the information collections contact Judy Boley at 202-418-0214 or 
via internet at [email protected].

SUPPLEMENTARY INFORMATION:

    OMB Approval No.: None-(3060-XXXX).
    Title: FCC National Call Center Generic Customer Satisfaction 
Surveys.
    Type of Review: New Collection.
    Respondents: Individuals or households; business or other for-
profit; and not-for-profit institutions; federal, state, local or 
tribal government(s).
    Number of Respondents: 37,200.
    Estimate Hour Per Response: .05 (3 minutes).
    Frequency of Response: On occasion reporting requirement.
    Total Annual Burden: 1,860 hours.
    Needs and Uses: The FCC National Call Center, in order to assess 
their customer satisfaction, is developing generic customer surveys to 
determine how they are handling their calls, complaints, inquiries and 
requests for information. The Commission averages approximately 225,000 
calls per year. The FCC National Call Center plans to survey one 
percent of those callers to determine their level of satisfaction of 
Commission customer service performance.
    Each customer who calls the National Call Center for information, 
will be given the option to participate in a customer satisfaction 
survey on a voluntary basis. At the beginning of the call, the caller 
will be prompted by the interactive voice response system to determine 
if they wish to participate in the survey. When the caller has 
completed their initial call with the customer service representative, 
the survey audio response system will prompt the caller to answer a 
series of questions by touch tone response.
    This survey is necessary to ensure customer satisfaction and to 
guarantee that the Center is providing quality service. Data will be 
collected to calculate time waiting; if the caller was given complete 
and responsive information to their inquiry or complaint; if the caller 
had to make repetitive calls to obtain information; how the caller 
rated the service they received; how they obtained the Call Center 
phone number; if the caller received courteous service, etc.
    The Call Center's objective is to obtain feedback as to whether the 
customer service representative is performing to a level of 
satisfaction that is expected by the Commission. The data collected 
from this survey will be used to improve quality and efficiency of the 
operation and to target areas of needed employee training.

    OMB Approval No.: 3060-0344.
    Title: Section 1.1705, Method for determining duration of Cuban 
Interference.
    Type of Review: Extension of a currently approved collection.
    Respondents: Business or other for-profit.
    Number of Respondents: 1.
    Estimated Hour per Response: 45 hours.
    Frequency of Response: Recordkeeping and reporting requirement.
    Total Annual Burden: 45 hours.
    Needs and Uses: Section 1.1705 requires U.S. applicants (AM 
stations) for compensation to monitor and log signals of interfering 
Cuban stations for 60 consecutive days and submit the results to the 
Commission. The data is used by FCC staff to assure that a Cuban 
station has caused objectionable interference within the service area 
of an AM station.

    OMB Approval No.: 3060-0345.
    Title: Section 1.1709, Requirements for Filing Applications for 
Compensation.
    Type of Review: Extension of a currently approved collection.
    Respondents: Business or other for-profit.
    Number of Respondents: 1.
    Estimated Hour per Response: 30 hours.
    Frequency of Response: On occasion reporting requirement.
    Total Annual Burden: 2 hours. (This informal application would be 
contracted out and completed and filed by attorneys. Consultation time 
with attorney is also included in cost since respondents would incur a 
cost for this time.)
    Needs and Uses: Section 1.1709 requires that U.S. AM radio stations 
submit an informal application for compensation of expenses incurred in 
mitigating the effects of Cuban interference and any supplemental 
information the Commission may request the applicant to file. The 
application must be accompanied by certain documentation demonstrating 
that the expenses were incurred in connection with the acquisition, 
installation or construction of facilities for the purpose of 
mitigating the effects of interference from Cuba. The informal 
application and supplemental information is used by FCC staff to assure 
that compensation to the station is justified.

    OMB Approval No.: 3060-0341.
    Title: Section 73.1680, Emergency Antennas.
    Type of Review: Extension of a currently approved collection.
    Respondents: Business or other for-profit.
    Number of Respondents: 140.
    Estimated Hour Per Response: 1 hour (This informal request would be 
contracted out and completed and filed by attorneys. Consultation time 
with these attorneys is estimated to be 0.5 hours.)
    Frequency of Response: On occasion reporting requirement.
    Total Annual Burden: 70 hours.
    Needs and Uses: Section 73.1680 requires that licensees of AM, FM, 
or TV

[[Page 28480]]

stations submit an informal request to the FCC (within 24 hours of 
commencement of use) to continue operation with an emergency antenna. 
An emergency antenna is one that is erected for temporary use after the 
authorized main and auxiliary antennas are damaged and cannot be used. 
The data is used by FCC staff to ensure that interference is not caused 
to other existing stations.

    OMB Approval No.: 3060-0340.
    Title: Section 73.51, Determining operating power.
    Type of Review: Extension of a currently approved collection.
    Respondents: Business or other for-profit.
    Number of Respondents: 4,956.
    Estimated Hour per Response: 0.25 hours per notation; 3 hours per 
efficiency factor determination.
    Frequency of Response: Recordkeeping requirement.
    Total annual burden: 1,470 hours.
    Needs and Uses: When it is not possible to use the direct method of 
power determination due to technical reasons, the indirect method of 
determining antenna input power may be used on a temporary basis. 
Section 73.51(d) requires that a notation be made in the station log 
indicating the dates of commencement and termination of measurement 
using the indirect method of power determination.
    Section 73.51(e) requires that AM stations determining the antenna 
input power by the indirect method must determine the value F 
(efficiency factor) applicable to each mode of operation and must 
maintain a record thereof with a notation of its derivation. This 
recordkeeping requirement is used by FCC staff in field investigations 
to monitor licensees' compliance with the FCC's technical rules and to 
ensure that the licensee is operating in accordance with its station 
authorization. The value F (efficiency factor) is used by station 
personnel in the event that measurement by the indirect method of power 
is necessary.

Federal Communications Commission.
William F. Caton,
Acting Secretary.
[FR Doc. 97-13544 Filed 5-22-97; 8:45 am]
BILLING CODE 6712-01-P