[Federal Register Volume 62, Number 80 (Friday, April 25, 1997)]
[Notices]
[Page 20226]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-10708]



[[Page 20226]]

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PENSION BENEFIT GUARANTY CORPORATION


Customer Satisfaction Survey for Pension Practitioners

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of submission for OMB review; comment request.

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SUMMARY: The Pension Benefit Guaranty Corporation has requested that 
the Office of Management and Budget approve a new collection of 
information under the Paperwork Reduction Act for a voluntary 
collection of information which is not contained in a regulation. The 
collection consists of an annual mail survey which will help the PBGC 
measure the satisfaction of its pension practitioner customers. 
Responses to the survey are voluntary.

DATES: Written comments should be submitted to OMB at the below address 
within 30 days after April 25, 1997.

ADDRESSES: All written comments should be addressed to: Office of 
Information and Regulatory Affairs of OMB, Attention: Desk Officer for 
the Pension Benefit Guaranty Corporation, 725 17th Street, NW., Room 
10235, Washington, DC 20503. The request for approval and copies of the 
proposed collection of information will be available for public 
inspection at the PBGC Communications and Public Affairs Department, 
suite 240, 1200 K Street, NW., Washington, DC 20005, between the hours 
of 9 a.m. and 4 p.m.

FOR FURTHER INFORMATION CONTACT: Marc L. Jordan, Attorney, Office of 
the General Counsel, Suite 340, 1200 K Street, NW., Washington, DC 
20005, 202-326-4024 (202-326-4179 for TTY and TDD). (These are not 
toll-free numbers.)

SUPPLEMENTARY INFORMATION: Executive Order 12862, Setting Customer 
Service Standards, states that, in order to carry out the principles of 
the National Performance Review, the Federal Government must be 
customer-driven. It directs all executive departments and agencies that 
provide significant services directly to the public to provide those 
services in a manner that seeks to meet the customer service standards 
established in the Executive Order. It further requires those executive 
departments and agencies to survey customers to determine the kind and 
quality of services they want and their level of satisfaction with 
existing services.
    The PBGC has decided to measure the satisfaction of its pension 
practitioner customers through the use of an annual mail survey. The 
survey will be sent to a sampling of pension practitioners drawn from 
the following sources: 800 from plan administrators who filed voluntary 
termination forms; 800 from plan administrators who filed premium 
forms; and 800 from the directory of enrolled actuaries as maintained 
by the Society of Actuaries. The PBGC estimates the total annual burden 
to respondents to be 480 hours.
    On January 31, 1997, the PBGC published in the Federal Register a 
notice of intention to request OMB approval of this collection. No 
comments were received in response to the notice.

    Issued at Washington, DC, this 21st day of April, 1997.
John Seal,
Acting Executive Director, Pension Benefit Guaranty Corporation.
[FR Doc. 97-10708 Filed 4-24-97; 8:45 am]
BILLING CODE 7708-01-P