[Federal Register Volume 62, Number 49 (Thursday, March 13, 1997)]
[Notices]
[Pages 11950-11951]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-6301]


-----------------------------------------------------------------------


DEPARTMENT OF VETERANS AFFAIRS

Agency Information Collection: Emergency Submission for OMB 
Review; Comment Request

AGENCY: Department of Veterans Affairs

ACTION: Notice

-----------------------------------------------------------------------

SUMMARY: The National Cemetery System (NCS) ), Office of Small and 
Disadvantage Business Utilization (OSDBU); Office of Management (OM), 
and Office of Inspector General (IG), Department of Veterans Affairs, 
have submitted to the Office of Management and Budget (OMB) the 
following emergency proposal for the collection of information under 
the provisions of the Paperwork Reduction Act (44 U.S.C. 3507(j)(1)). 
The reason for emergency clearance request is that these

[[Page 11951]]

information collections are essential to the VA's mission and the use 
of normal clearance procedures is reasonably likely to prevent the VA 
from timely conducting the collections of information in a timely 
manner. OMB is requested to act on this emergency clearance request by 
March 24, 1997.
    OMB Control Number: None assigned.
    Title and Form Number: Generic Clearance for the VA Central Office 
Customer Satisfaction Surveys.
    Type of Review: New collection.
    Need and Uses: The NCS, OSDBU, OM, and IG will conduct the customer 
satisfaction surveys under this generic clearance to implement 
Executive Order 12862, Setting Customer Service Standards. If the 
surveys were not conducted, VA would be unable to comply with the 
Executive Order, and would not have the information needed to establish 
standards for the best possible customer-focused service. VA will use 
the information gathered to determine where and to what extent services 
are satisfactory, and where and to what extent they are in need of 
improvement. The information may lead to policy changes to improve VA's 
overall operations. In addition, voluntary customer surveys will not be 
used as substitutes for traditional program evaluation surveys that 
measure objectives outcomes. In order to maximize the voluntary 
response rates, the information collections will be designed to make 
participation convenient, simple, and free of unnecessary barriers.
    Affected Public: Individuals or households; Business or other for-
profit.
    Estimated Annual Burden: 528 hours.
    a. NCS: Cemetery Visitor Comment Card Survey--208 hours.
    b. OSDBU: Survey of Results Veteran Owned Business Conference--17 
hours.
    c. OSDBU: Small Business Customer Survey--63 hours.
    d. OM: Accountability Report Pilot Evaluation Report--138 hours.
    e. IG: Patient Questionnaires--100 hours
    Estimated Average Burden Per Respondent:
    a. NCS: Cemetery Visitor Comment Card Survey--5 minutes.
    b. OSDBU: Survey of Results Veteran Owned Business Conference--2 
minutes.
    c. OSDBU: Small Business Customer Survey--15 minutes.
    d. OM: Accountability Report Pilot Evaluation Report--15 minutes.
    e. IG: Patient Questionnaires--10 minutes.
    Frequency of Response:
    a. NCS: Cemetery Visitor Comment Card Survey--Annually.
    b. OSDBU: Survey of Results Veteran Owned Business Conference--
Annually.
    c. OSDBU: Small Business Customer Survey--Annually.
    d. OM: Accountability Report Pilot Evaluation Report--On occasion.
    e. IG: Patient Questionnaires--One-time.
    Estimated Total Number of Respondents:
    a. NCS: Cemetery Visitor Comment Card Survey--2,500.
    b. OSDBU: Survey of Results Veteran Owned Business Conference--500.
    c. OSDBU: Small Business Customer Survey--250.
    d. OM: Accountability Report Pilot Evaluation Report--550.
    e. IG: Patient Questionnaires--600.

ADDRESSES: A copy of this submission may be obtained from Ron Taylor, 
VA Clearance Officer (045A4), Department of Veterans Affairs, 8l0 
Vermont Avenue, NW, Washington, DC 20420, (202) 273-8015.
    Comments and recommendations concerning this submission should be 
directed to VA's OMB Desk Officer, Allison Eydt, OMB Human Resources 
and Housing Branch, New Executive Office Building, Room 10235, 
Washington, DC 20503 (202) 395-4650. DO NOT send requests for benefits 
to this address.

DATES: Comments on the information collection should be directed to the 
OMB Desk Officer on or before March 20, 1997.

FOR FURTHER INFORMATION CONTACT: Ron Taylor, VA Clearance Officer 
(045A4), (202) 273-8015.

    Dated: February 18, 1997.

    By direction of the Secretary.
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 97-6301 Filed 3-12-97; 8:45 am]
BILLING CODE 8320-01-P