[Federal Register Volume 62, Number 17 (Monday, January 27, 1997)]
[Notices]
[Pages 3936-3937]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-1910]


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TENNESSEE VALLEY AUTHORITY


Paperwork Reduction Act of 1995, as Amended by P.L. 104-13; 
Proposed Collection; Comment Request

AGENCY: Tennessee Valley Authority.

ACTION: Proposed collection; comment request.

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SUMMARY: The proposed information collection described below will be 
submitted to the Office of Management and Budget (OMB) for review, as 
required by the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35, 
as amended). The Tennessee Valley Authority is soliciting public 
comments concerning OMB approval of this proposed collection as 
provided by 5 CFR Section 1320.8(d)(1). Requests for additional 
information should be directed to the Acting Agency Clearance Officer: 
Wilma H. McCauley, Tennessee Valley Authority, 1101 Market Street (WR 
4Q), Chattanooga, Tennessee 37402-2801; (423) 751-2523; FAX: (423) 751-
3400; E-mail: [email protected].

DATES: Comments should be sent to the Acting Agency Clearance Officer 
no later than March 28, 1997.

SUPPLEMENTARY INFORMATION: The Tennessee Valley Authority is soliciting 
comments concerning OMB approval of a three-year generic clearance for 
customer surveys designed to determine customer demographics, 
preferences, satisfaction, and feedback.

I. Background

    In order to comply with the customer consultation requirements of 
the Government Performance and Results Act of 1993 and to ensure that 
we are meeting customer requirements and expectations, TVA must conduct 
periodic customer surveys to determine preferences, satisfaction, 
solicit feedback and confirm demographics.

II. Current Actions

    TVA plans to request OMB approval for a generic clearance for an 
undefined number of surveys to be conducted over the next three years. 
For each study that TVA undertakes under this generic clearance, OMB 
will be notified, at least

[[Page 3937]]

two weeks in advance, and provided with an information copy of the 
questionnaire (if one is used), and all other materials describing the 
survey activity. TVA plans to conduct a variety of voluntary customer 
surveys of our electricity generation customers and our appropriated 
program customers. These surveys may include web-site questionnaires, 
written surveys, telephone surveys, individual face-to-face interviews, 
focus group meetings, and/or large group studies. They will be designed 
to gather information from a customer's perspective as prescribed in 
Executive Order 12862, Setting Customer Service Standards, September 
11, 1993. The results will be used as part of an ongoing process to 
improve TVA's performance.

III. Estimate of Burden

    The average burden per response is estimated to range from 2 
minutes for a web-site questionnaire to 3 hours for a large group 
study. TVA estimates 4,000 annual respondents for a total of 1350 hours 
annually for the proposed generic customer survey clearance.

IV. Request for Comments

    Comments are invited on:
    (a) Whether the proposed information collection is necessary for 
the proper performance of the functions of the agency, including 
whether the information has practical utility;
    (b) The accuracy of TVA's estimate of the burden of the collection 
of the information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected, and
    (d) Ways to minimize the burden related to the collection of 
information on respondents, including the use of automated collection 
techniques or other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of the form. They also 
will become a matter of public record.
William S. Moore,
Senior Manager, Administrative Services.
[FR Doc. 97-1910 Filed 1-24-97; 8:45 am]
BILLING CODE 8120-08-M