[Federal Register Volume 61, Number 233 (Tuesday, December 3, 1996)]
[Notices]
[Pages 64137-64138]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-30725]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration


Agency Information Collection Activities: Proposed Collection: 
Comment Request

    In compliance with the requirement of Section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995 for opportunity for public comment on 
proposed data collection projects, the Health Resources and Services 
Administration (HRSA) will publish periodic summaries of proposed 
projects being developed for submission to OMB under the Paperwork 
Reduction Act of 1995. To request more information on the proposed 
project or to obtain a copy of the data collection plans and 
instruments, call the HRSA Reports Clearance Officer on (301) 443-1129.
    Comments are invited on: (a) whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology.

Proposed Project

Voluntary Customer Surveys of ``Partners'' of the Health Resources and 
Services Administration--NEW

    In response to Executive Order 12862, Setting Customer Service 
Standards, the Health Resources and Services Administration (HRSA) is 
proposing to conduct voluntary customer surveys of its ``partners'' to 
assess strengths and weaknesses in program services. HRSA partners are 
typically State or local governments, health care facilities, health 
care consortia, health care providers, and researchers. Partner surveys 
to be conducted by HRSA might include, for example, surveys of grantees 
to determine satisfaction with the technical assistance, or surveys of 
providers who receive training from HRSA grantees to measure 
satisfaction with the training experience. Results of

[[Page 64138]]

these surveys will be used to plan and redirect resources and efforts 
as needed to improve service. A generic approval will be requested from 
OMB to conduct partner surveys. Focus groups, in-class evaluation 
forms, mail surveys, and telephone surveys are expected to be the 
preferred methodologies. An estimate of annual burden is shown below.

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                                                                                  Average burden/               
                 Type of survey                      Number of     Responses per     response     Total hours of
                                                    respondents     respondent        (hours)         burden    
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In-class evaluations............................          40,000               1            0.05           2,000
Mail/telephone surveys..........................           6,000               1            0.25           1,500
Focus groups....................................             100               1            1.5              150
                                                 ---------------------------------------------------------------
    Total.......................................          46,100               1            0.08           3,650
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    Send comments to Patricia Royston, HRSA Reports Clearance Officer, 
Room 14-36, Parklawn Building, 5600 Fishers Lane, Rockville, MD 20857. 
Written comments should be received within 60 days of this notice.

    Dated: November 26, 1996.
J. Henry Montes,
Associate Administrator for Policy Coordination.
[FR Doc. 96-30725 Filed 12-2-96; 8:45 am]
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