[Federal Register Volume 61, Number 230 (Wednesday, November 27, 1996)]
[Notices]
[Page 60306]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-30329]


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DEPARTMENT OF LABOR

Office of the Secretary


Proposed Collection; Comment Request

ACTION: Notice.

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SUMMARY: The Department of Labor, as part of its continuing effort to 
reduce paperwork and respondent burden conducts a preclearance 
consultation program to provide the general public and Federal agencies 
with an opportunity to comment on proposed and/or continuing 
collections of information in accordance with the Paperwork Reduction 
Act of 1995 (PRA95) [44 U.S.C. 3506(c)(2)(A)]. This program helps to 
ensure that requested data can be provided in the desired format, 
reporting burden (time and financial resources) is minimized, 
collection instruments are clearly understood, and the impact of 
collection requirements on respondents can be properly assessed. 
Currently, Departmental Management is soliciting comments concerning 
the proposed extension collection of the Generic Clearance for Customer 
Satisfaction Surveys.
    A copy of the proposed information collection request (ICR) can be 
obtained by contacting the office listed below in the addressee section 
of this notice.

DATES: Written comments must be submitted to the office listed in the 
addressee section below on or before January 27, 1997.
    The Department of Labor is particularly interested in comments 
which:
    * Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    * Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    * Enhance the quality, utility, and clarity of the information to 
be collected; and
    * Minimize the burden of the collection of information on those who 
are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

ADDRESSES: Mrs. Terry O'Malley, OASAM-ITC N-1301, 200 Constitution 
Avenue, NW, Wash., DC 20210; 202 219-5096 ext. 166 (this is not a toll-
free number); Fax=202 219-5075; Internet [email protected].

SUPPLEMENTARY INFORMATION:

    I. Background: The Department of Labor plans to conduct a variety 
of voluntary customer satisfaction surveys of regulated/nonregulated 
entities which will be specifically designed to gather information from 
a customer's perspective as prescribed E.O. 12862, Setting Customer 
Service Standards, September 11, 1993.
    These customer satisfaction surveys of regulated entities will 
provide important information on customer attitudes about the delivery 
and quality of agency products/services and will be used as part of an 
ongoing process to improve DOL programs. This generic clearance will 
allow agencies to gather information of regulated entities from both 
Federal and non-Federal users.
    Type of Review: Extension.
    Agency: Departmental Management.
    Title: Customer Satisfaction Survey Generic Clearance.
    OMB Number: 1225-0058.
    Affected Public: Individuals or households/Business or other for-
profit/Not-for-profit institutions/Farms/Federal Government/State, 
Local or Tribal Government.
    Total Respondents: Undetermined/varies by survey.
    Frequency: On occassion.
    Total Responses: Undetermined/varies by survey.
    Average Time per Response: Undetermined/varies by survey.
    Total Burden Cost (capital/startup): -0-
    Total Burden Cost (operating/maintaining): -0-
    Comments submitted in response to this comment request will be 
summarized and/or included in the request for Office of Management and 
Budget approval of the information collection request; they will also 
become a matter of public record.

    Dated: November 22, 1996.
Theresa M. O'Malley,
Acting Departmental Clearance Officer.
[FR Doc. 96-30329 Filed 11-26-96; 8:45 am]
BILLING CODE 4510-23-M