[Federal Register Volume 61, Number 221 (Thursday, November 14, 1996)]
[Notices]
[Page 58368]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-29108]


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DEPARTMENT OF AGRICULTURE

Office of the Secretary


Request for Extension of a Currently Approved Information 
Collection

AGENCY: Office of the Secretary, Office of Chief Information Officer, 
United States Department of Agriculture.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces USDA's intention to request an extension of an 
information collection currently approved in support of customer 
satisfaction surveys. Executive Order 12862 requires agencies and 
departments to identify and survey its ``customers to determine the 
kind and quality of services they want and their level of satisfaction 
with existing service,'' and to ``survey frontline employees on 
barriers to, and ideas for, matching the best in business'' as part of 
the process of becoming customer focused. USDA is requesting generic 
approval to conduct a number of customer satisfaction surveys over the 
next 3 years.

DATES: Comments on this notice should be received on or before January 
17, 1997 to be assured of consideration.

FOR FURTHER INFORMATION CONTACT: Larry K. Roberson, Department 
Clearance Office, Office of the Chief Information Officer, USDA, Mail 
Stop 7602, Washington, D.C. 20250: Telephone (202) 720-6204.

SUPPLEMENTARY INFORMATION:

    Title: Customer Survey Activities.
    OMB Control Number: 0505-0020.
    Type of Request: Extension of a currently approved information 
collection.
    Abstract: Executive Order 12862 requires Federal Departments to 
establish and implement customer service standards. This ``Generic 
Clearance'' encompasses all information collection activities within 
USDA that will be conducted in order to satisfy the requirements of the 
Executive Order.
    Estimate of Burden: Public reporting burden for this information 
collection is estimated to average 15 minutes per response.
    Respondents: Individuals or households; State or local government; 
Farms; business or other for-profit; Federal agencies or employees; 
Non-profit institutions; Small businesses or organizations.
    Estimated number of Respondents: 200,000.
    Estimated number of Responses per Respondent: 1.
    Estimated Total Annual Burden on Respondents: 50,000 hours.
    Comments regarding: (a) whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility; (b) the 
accuracy of the agency's estimate of burden including the validity of 
the methodology and assumptions used; (c) ways to enhance the quality, 
utility and clarity of the information to be collected; (d) ways to 
minimize the burden of the collection of information on those who are 
to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques 
should be sent to Larry Roberson at the above address.
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.

    Signed at Washington, DC, on November 7, 1996.
Larry K. Roberson,
Deputy Departmental Clearance Officer.
[FR Doc. 96-29108 Filed 11-13-96; 8:45 am]
BILLING CODE 3410-01-M