[Federal Register Volume 61, Number 220 (Wednesday, November 13, 1996)]
[Notices]
[Pages 58275-58276]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-28936]


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DEPARTMENT OF TRANSPORTATION

Bureau of Transportation Statistics


Reports, Forms and Recordkeeping Requirements

AGENCY: Bureau of Transportation Statistics (BTS).

ACTION: Notice.

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SUMMARY: The Bureau of Transportation Statistics (BTS), announces a new 
information collection request in accordance with the Paperwork 
Reduction Act of 1995, and invites comments on ``Customer Satisfaction 
Surveys'' for which the BTS intends to request approval from the Office 
of Management and Budget.


[[Page 58276]]


DATES: Interested parties are invited to submit comments on or before 
February 15, 1997.

ADDRESSES: Please address written comments to Susan J. Lapham, 400 
Seventh Street, SW, Room 3430, Washington, DC 20590, telephone number 
202/366-9913. Requests for a copy of the information collection should 
be directed to Susan J. Lapham, 400 Seventh Street, SW, Room 3430, 
Washington, DC 20590, telephone number 202/366-9913.

SUPPLEMENTARY INFORMATION: Office of Management and Budget (OMB) 
regulations (5 CFR 1320) implementing provisions of the Paperwork 
Reduction Act of 1995 (Pub. L. 104-13) require that interested members 
of the public and affected agencies have an opportunity to comment on 
information collection and recordkeeping activities [see 5 CFR 1320.8 
(d)]. This notice identifies a collection that BTS is submitting to OMB 
for processing clearance.
    Title: Customer Satisfaction Survey.
    Affected Entities: Transportation statistics industry and the 
general public.
    Abstract: Customer satisfaction surveys are required by Executive 
Order 12862, Setting Customer Service Standards, to ensure that the BTS 
provides the highest quality service to our customers. Steps will be 
taken to assure anonymity of respondents in each activity covered under 
this request.
    Need for information: Executive Order 12862, Setting Customer 
Service Standards, directs BTS to conduct surveys to determine the kind 
and quality of services the transportation statistics industry and 
general public wants and expects.
    Proposed Use of Information: This information will be used by the 
Bureau of Transportation Statistics to improve service delivery and 
determine whether additional services are needed.
    Burden Statement: The current total annual respondent burden 
estimate is 1,273 hours. The average burden hour per response varies 
with each survey.

    Issued in Washington, DC on November 6, 1996.
T.R. Lakshmanan,
Director, Bureau of Transportation Statistics.
[FR Doc. 96-28936 Filed 11-12-96; 8:45 am]
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