[Federal Register Volume 61, Number 209 (Monday, October 28, 1996)]
[Notices]
[Pages 55648-55649]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-27516]


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DEPARTMENT OF THE INTERIOR

Fish and Wildlife Service


Information Collection Request for Approval

AGENCY: Fish and Wildlife Service, Interior.

ACTION: Notice.

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SUMMARY: This notice announces that the Fish and Wildlife Service 
(Service) has submitted a proposal for the collection of information 
described below to the Office of Management and Budget (OMB) for 
approval under the provisions of the Paperwork Reduction Act of 1995. 
Copies of the information collection requirement and related forms and 
explanatory material may be obtained by contacting the Service's 
clearance officer at the phone number listed below. The Service is 
soliciting comments and suggestions on the requirement as described 
below.

DATES: Comments must be submitted on or before November 27, 1996.

ADDRESSES: Comments should be sent to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: Desk 
Officer for Interior Department, Washington, DC 20503; and a copy of 
the comments should be sent to the Information Collection Clearance 
Officer, U.S. Fish and Wildlife Service, Mail Stop 224--Arlington 
Square, 1849 C Street, NW., Washington, DC 20240.

FOR FURTHER INFORMATION CONTACT:
Phyllis H. Cook, Service Information Collection Clearance Officer, 703/
358-1943; 703/358-2269 (fax).

SUPPLEMENTARY INFORMATION:

    Comments are invited on: (1) The accuracy of the agency's estimate 
of the burden of the proposed collection of information; and, (2) ways 
to minimize the burden of the collection of information on respondents.
    Title: FWS Customer Service Evaluation Card.
    OMB Approval Number: This is a new information collection.
    Abstract: The Fish and Wildlife Service manages over 500 national 
wildlife refuges. Approximately 28 million people visit these refuges 
annually. On September 11, 1993, President Clinton issued Executive 
Order 12862, that requires agencies to ``survey customers to determine 
the kind and quality of services they want and their level of 
satisfaction with existing services.'' The Service plans to use, as 
part of its evaluation and improvement process for customer service, an 
evaluation card that will be distributed by approximately 300 refuges 
to their visitors over the next three years. The information gained 
from this survey will enable refuge staff to determine the level of 
satisfaction with existing services; to close the gap between what we 
provide our customers and what they want; and, to identify any areas 
where improvements in providing services can be made. The evaluation 
card will also ensure that national wildlife refuges are in compliance 
with the Service's mandate for implementation of its customer service 
standards and policy to incorporate these standards in the way the 
Service routinely does business.
    Frequency of collection: On occasion. May be quarterly or seasonal 
considering differences in visitation to field stations in the North 
and South.
    Description of Respondents: Individuals or households.
    Estimated Completion Time: The reporting burden is estimated to 
average five minutes per response.
    Annual Responses: The Service estimates that it will survey 100 
refuges for the first year, issuing 1,200 cards per refuge, (30,000 
responses); 200 the second year (60,000 responses); and 300 refuges the 
third year for a total of 90,000 responses.

[[Page 55649]]

    Annual Burden Hours: 2,500, the first year; 5,000 the second year, 
and 7,500 hours the third year.

    Dated: October 18, 1996.
Carolyn A. Bohan,
Acting Assistant Director--Refuges and Wildlife.
[FR Doc. 96-27516 Filed 10-25-96; 8:45 am]
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