[Federal Register Volume 61, Number 202 (Thursday, October 17, 1996)]
[Notices]
[Page 54201]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-26521]



[[Page 54201]]

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FEDERAL EMERGENCY MANAGEMENT AGENCY


Agency Information Collection Activities: Proposed Collection; 
Comment Request

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on proposed revised information collections. In accordance 
with the Paperwork Reduction Act of 1995 (44 U.S.C. 3506(c)(2)(A)), 
this notice seeks comments concerning FEMA's use of surveys to collect 
disaster related information. FEMA will use various modes of data 
collection including: mailed questionnaires, phone surveys, and 
computerized surveys. The survey respondents will be individual 
disaster applicants, FEMA staff, state and local government officials, 
voluntary agency officials, and officials from other Federal agencies 
involved in delivering disaster assistance.

SUPPLEMENTARY INFORMATION: The surveys are conducted in response to 
Executive Order 12862 which requires ``all executive departments and 
agencies that provide significant services directly to the public'' to 
meet established customer service standards and to ``survey customers 
to determine the kind and quality of services they want and their level 
of satisfaction with existing services.''

Collection of Information

    Title. FEMA Disaster Assistance and Operations Customer 
Satisfaction Surveys
    Type of Information Collection. Revision
    OMB Number: 3067-0256
    Form Numbers. NA
    Abstract. The surveys provide FEMA with information about customer 
satisfaction while serving as a program evaluation tool. The surveys 
measure satisfaction with performance and helps interpret the effects 
of disaster related policy changes or innovations. The surveys are also 
used to measure trends and patterns in customer satisfaction. FEMA will 
mail a written survey to a random sample of disaster assistance 
applicants for all disasters in which individual assistance is 
available. FEMA proposes to conduct a phone survey of officials from 
other Federal agencies, state and local governments, and voluntary 
agencies and a computerized survey of FEMA disaster field office 
employees. It is proposed that the phone and computerized surveys be 
conducted approximately three to five times a year in FY97 and after 
every presidentially declared disaster (approximately 60 times a year) 
in FY98 and FY99.
    Affected Public: Individuals or households, business or other for-
profit institutions, not-for-profit institutions, Federal Government, 
state, local, or tribal government. It is important to note that FEMA 
does not solicit survey responses from businesses or other for-profit 
institutions but it is possible that an individual applicant sampled 
will respond as a business owner.
    Estimated Total Annual Burden Hours.

                                                                                                                
                                                      No. of        Frequency of     Hours per     Annual burden
                 Respondent Type                    respondents      response        response          hours    
                                                             (A)             (B)             (C)     (A x B x C)
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Individual disaster assistance applicants and                                                                   
 FEMA staff.....................................          25,000               1             .25           6,250
Officials from: state and local governments,                                                                    
 voluntary agencies, other Federal agencies.....           2,500               1              .5           1,250
                                                 ---------------------------------------------------------------
      Total.....................................          27,500  ..............  ..............           7,500
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    Estimated Cost. $300,000 per year to the Federal Government.

    COMMENTS: Written comments are solicited to (a) evaluate whether 
the proposed data collection is necessary for the proper performance of 
the agency, including whether the information shall have practical 
utility; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (c) enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) minimize the burden of the collection of information on those who 
are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses. Comments should be received within 60 days of 
the date of this notice.

ADDRESSES: Interested persons should submit written comments to Muriel 
B. Anderson, FEMA Information Collections Officer, Federal Emergency 
Management Agency, 500 C Street, SW, Room 311, Washington, DC 20472. 
Telephone number (202) 646-2625. FAX number (202) 646-3524.

FOR FURTHER INFORMATION CONTACT: Contact Kedra Mitchell, Program 
Specialist, Federal Emergency Management Agency, Response and Recovery 
Directorate, Office of Standards and Evaluations, (202)646-3381 for 
additional information. Contact Ms. Anderson at (202) 646-2625 for 
copies of the proposed collection of information.

    Dated: October 3, 1996.
Reginald Trujillo,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 96-26521 Filed 10-16-96; 8:45 am]
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