[Federal Register Volume 61, Number 169 (Thursday, August 29, 1996)]
[Notices]
[Pages 45435-45436]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-22025]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-4086-N-36]


Government National Mortgage Association; Notice of Proposed 
Information Collection for Public Comments

AGENCY: Government National Mortgage Association (``Ginnie Mae''), 
Department of Housing and Urban Development (``HUD'').

ACTION: Notice.

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SUMMARY: In compliance with the provisions of the Paperwork Reduction 
Act of 1995 (44 U.S.C. Chapter 35, as amended), Ginnie Mae is providing 
notice in the Federal Register of proposed information collections in 
order to solicit public comment. These proposed information collections 
include customer satisfaction surveys and focus groups and are intended 
to evaluate existing Ginnie Mae services and programs.

DATES: Comments due: October 28, 1996.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and should 
be sent to: Sonya K. Saurez, Government National Mortgage Association, 
Office of Policy, Program, and Risk Management, Department of Housing 
and Urban Development, 451--7th Street, SW, Room 6222, Washington, DC 
20410.

FOR FURTHER INFORMATION CONTACT: Sonya K. Suarez, on (202) 708-2772 
(this is not a toll-free number) for copies of the proposed forms and 
other available documents.

SUPPLEMENTARY INFORMATION: The Department will submit the proposed 
information collection to OMB for review, as required by the Paperwork 
Reduction Act of 1995 (44 U.S.C. Chapter 35, as amended).
    The Notice is soliciting comments from members of the public and 
affecting agencies concerning the proposed collection of information 
to: (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility; (2) 
Evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (3) Enhance the quality, utility, 
and clarity of the information to be collected; and (4) Minimize the 
burden of the collection of information on those who are to respond; 
including through the use of appropriate automated collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.
    This Notice also lists the following information:
    Title of Proposal: Customer Satisfaction Surveys and Focus Groups.
    OMB Control Number: New instrument, not applicable.
    Description of the need for the information and proposed use: 
Ginnie Mae intends to seek clearance for an undefined number of focus 
groups and customer satisfaction surveys to be conducted over the next 
three years. These proposed collections are designed to obtain customer 
feedback on existing Ginnie Mae services and programs as required by 
Executive Order 12862, Setting Customer Service Standards.
    This Executive Order mandates that federal agencies like HUD be 
customer-driven in order to meet the principles of the National 
Performance Review. Ginnie Mae, as a government-owned corporation 
within HUD, must comply with the terms and spirit of the Executive 
Order. Ginnie Mae uses the full faith and credit of the United States 
to guaranty the timely payment of principal and interest on publicly 
sold mortgage pass-through certificates (``mortgage-backed securities'' 
or ``MBS''). The Ginnie Mae MBS are backed by a pool or pools of 
individual mortgage created by mortgage lenders.
    There are several Ginnie Mae MBS programs and new programs in 
process of development. Examples of programs include the Ginnie Mae I 
single family, Ginnie Mae II, Ginnie Mae REMIC and Ginnie Mae Platinum 
programs. The kind and quality of MBS programs and services are 
expected to vary significantly by program type, lender orientation, 
market conditions and investors preferences. Ginnie Mae's diverse 
private sector customer base in the mortgage and capital markets gives 
rise to a need for a comprehensive customer satisfaction data 
collection approach. To this end, Ginnie Mae proposes to establish a 
mechanism through which it will be able to explore issues of mutual 
concern (e.g., kind and quality of desired services) with its major 
outside participants and beneficiaries.
    Ginnie Mae is seeking the flexibility to devise surveys and focus 
groups by mortgage servicer type e.g., single-family, multifamily, 
manufactured homes, home improvement loans or hospital/nursing homes. 
Ginnie Mae may also need to develop different data collection schemes 
for lenders as compared to investors (i.e., Wall Street dealers or 
securities holders). Ginnie Mae expects to conduct between 4-7 surveys 
annually (all programs combined). It is expected that Ginnie Mae may 
conduct as many as 4-8 focus groups with lenders and/or investors.
    The areas of concern to Ginnie Mae and its participants and 
beneficiaries are expected to change over time. It is important, 
therefore, that Ginnie Mae have the ability to evaluate customer 
concerns quickly. Accordingly, Ginnie Mae plans to request that OMB 
grant an approval for a three-year period of focus groups and surveys. 
Participation in the focus groups and surveys will be voluntary. Ginnie 
Mae will consult with OMB regarding each specific information 
collection during the approval period.
    Agency form numbers: Not applicable.
    Members of affected public: Business or other for-profit and the 
Federal Government.
    Estimation of the total numbers of hours needed to prepare the 
information collection including number of respondents, frequency of 
response, and hours of response:

[[Page 45436]]



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    Respondents (Ginnie Mae      Est. number                                                                    
   mortgage backed securities         of         Est. time of per             Est. total time of response       
     issuers or investors)       respondents         response                                                   
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Single Family MBS Issuers......          520  15 minutes............  7800 minutes/130 hours.                   
Multifamily MBS Issuers........          125  15 minutes............  1875 minutes/31.25 hours.                 
Manufactured Housing MBS                  25  15 minutes............  375 minutes/6.25 hours.                   
 Issuers.                                                                                                       
Multiclass (REMICS) Sponsors...           25  15 minutes............  375 minutes/6.25 hours.                   
MBS Investors..................         1000  10 minutes............  10000 minutes/166.67 hours.               
      Total....................         1695  ......................  20425 minutes/340.42 hours.               
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    Status: New collection of information.

    Authority: Section 3506 of the Paperwork Reduction Act of 1995, 
44 U.S.C. Chapter 35, as amended.

    Dated: August 21, 1996.
George S. Anderson,
Executive Vice President, Government National Mortgage Association.
[FR Doc. 96-22025 Filed 8-28-96; 8:45 am]
BILLING CODE 4210-01-M