[Federal Register Volume 61, Number 157 (Tuesday, August 13, 1996)]
[Notices]
[Page 42088]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-20545]


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DEPARTMENT OF VETERANS AFFAIRS


Agency Information Collection: Submission for OMB Review; Comment 
Request

AGENCY: Office of Management, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Office of Management, Department of Veterans Affairs, has 
submitted to the Office of Management and Budget (OMB) the following 
proposals for the collection of information under the provisions of the 
Paperwork Reduction Act (44 U.S.C. Chapter 35).
    OMB Control Number: 2900-0548.
    Title and Form Number: VA Voluntary Customer Surveys to Implement 
Executive Order 12862.
    Type of Review: Extension of a currently approved collection.
    Need and Uses: In compliance with Executive Order 12862, the 
Department of Veterans Affairs (VA) will continue to conduct a series 
of qualitative and quantitative information collection to determine the 
kind of services its direct and indirect customers want, as well as 
customer levels of satisfaction with existing services. The surveys 
will solicit voluntary opinions. They will not be used to collect 
information required to obtain or maintain eligibility for a VA program 
or benefit. Baseline data obtained through these information 
collections will be used to develop customer service standards. VA is 
requesting generic approval to conduct a series of information 
collections over the next 3 years.
    Affected Public: Individuals and households--Business or other for-
profit--Not-for-profit institutions--State, Local or Tribal Government.
    Estimated Annual Burden: 546,762 hours.
    Estimated Average Burden Per Respondent: 30 minutes (average).
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 273,381.

ADDRESSES: Copies of these submissions may be obtained from Ron Taylor, 
VA Clearance Officer (045A4), Department of Veterans Affairs, 810 
Vermont Avenue, NW., Washington, DC 20420.
    Comments and recommendations concerning the submissions should be 
directed to VA's OMB Desk Officer, Allison Eydt, OMB Human Resources 
and Housing Branch, New Executive Office Building, Room 10235, 
Washington, DC 20503 (202) 395-4650. DO NOT send requests for benefits 
to this address.

DATES: Comments on the information collections should be directed to 
the OMB Desk Officer on or before September 12, 1996.

FOR FURTHER INFORMATION CONTACT: Ron Taylor, VA Clearance Officer 
(045A4), (202) 273-8015.

    Dated: July 31, 1996.

    By direction of the Secretary:
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 96-20545 Filed 8-12-96; 8:45 am]
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