[Federal Register Volume 61, Number 49 (Tuesday, March 12, 1996)]
[Notices]
[Pages 10061-10062]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 96-5864]



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DEPARTMENT OF VETERANS AFFAIRS


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Office of Management, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: As part of its continuing effort to reduce paperwork and 
respondent burden, the Office of Management invites the general public 
and other Federal agencies to comment on this information collection. 
This request for comment is being made pursuant to the Paperwork 
Reduction Act of 1995 (Public Law 104-13; 44 U.S.C. 3506(c)(2)(A)). 
Comments should address the accuracy of the burden estimates and ways 
to minimize the burden including the use of automated collection 
techniques or the use of other forms of information technology, as well 
as other relevant aspects of the information collection.

DATES: Written comments and recommendations on the proposal for the 
collection of information should be received on or before May 13, 1996.

ADDRESSES: Direct all written comments to Ron Taylor, Office of 
Management (045A4), Department of Veterans Affairs, 810 Vermont Avenue, 
NW., Washington, DC 20420. All comments will become a matter of public 
record and will be summarized in the request for Office of Management 
and Budget (OMB) approval. This document solicits comments concerning 
the following information collection:
    OMB Control Number: 2900-0548.
    Title and Form Number: Voluntary Customer Surveys to Implement 
Executive Order 12862--Department of Veterans Affairs.
    Type of Review: Extension of a currently approved collection.
    Need and Uses: In compliance with Executive Order 12862, the 
Department of Veterans Affairs (VA) will continue to conduct a series 
of qualitative and quantitative information collections to determine 
the kind of services its direct and indirect customers want, as well as 
customer levels of satisfaction with existing services. The surveys 
will solicit voluntary opinions. They will not be used to collect 
information required to obtain or maintain eligibility for a VA program 
or benefit. Baseline data obtained through these information 
collections will be used to develop customer service standards. VA is 
requesting generic approval to conduct a series of information 
collections over the next 3 years.
    Current Circumstances: VA conducts a variety of activities to 
implement the Executive Order. If these activities were not conducted, 
VA would be unable to comply with the Executive Order, and would not 
have the information needed to establish standards for the best 
possible customer-focused service. VA uses the information gathered to 
determine where and to what extent services are satisfactory, and where 
and to what extent they may be improved. The information collected may 
lead to policy changes to enhance or streamline VA's overall 
operations.
    Affected Public: Individuals and households--Business or other 
for--profit-Not-for-profit institutions--State, Local or Tribal 
Government.
    Estimated Annual Burden: 611,428 hours.
    Estimated Average Burden Per Respondent: 30 minutes (average).
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 305,714.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of collection of information proposal should also be directed to 
Department of Veterans Affairs, Attn:

[[Page 10062]]
Jacquie McCray, Information Management Service (045A4), Department of 
Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, 
Telephone (202) 565-8266 or FAX (202) 565-8267.

    Dated: March 1, 1996.

    By direction of the Secretary.
Donald L. Neilson,
Director Information Management Service.
[FR Doc. 96-5864 Filed 3-11-96; 8:45 am]
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