[Federal Register Volume 60, Number 108 (Tuesday, June 6, 1995)]
[Notices]
[Page 29902]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 95-13809]



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PENSION BENEFIT GUARANTY CORPORATION


Request for a Collection of Information Under the Paperwork 
Reduction Act; Customer Satisfaction Focus Groups for Premium Payers

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of request for OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation has requested that 
the Office of Management and Budget (``OMB'') approve a new collection 
of information under the Paperwork Reduction Act. The purpose of this 
information collection, which will be conducted through focus group 
meetings, is to help the agency in assessing the efficiency and 
effectiveness with which it serves premium payers and in designing 
actions to address identified problems. The effect of this notice is to 
advise the public of the PBGC's request for OMB approval of, and to 
solicit public comment on, this collection of information.

ADDRESSES: All written comments (at least three copies) should be 
addressed to: Office of Information and Regulatory Affairs of OMB, 
Attention: Desk Officer for the Pension Benefit Guaranty Corporation, 
725 17th Street, NW., Room 3208, Washington, DC 20503. The request for 
approval will be available for public inspection at the PBGC 
Communications and Public Affairs Department, Suite 240, 1200 K Street, 
NW., Washington, DC 20005, between the hours of 9 a.m. and 4 p.m.

FOR FURTHER INFORMATION CONTACT:
Holli Beckerman Jaffe, Attorney, Office of the General Counsel, Suite 
340, 1200 K Street, NW., Washington, DC 20005, 202-326-4024 (202-326-
4179 for TTY and TDD). (These are not toll-free numbers.)

SUPPLEMENTAL INFORMATION: The Paperwork Reduction Act of 1980 (44 
U.S.C. Chapter 35) establishes policies and procedures for controlling 
the paperwork burdens imposed by Federal agencies on the public. The 
Act vests the Office of Management and Budget (OMB) with regulatory 
responsibility over these burdens, and OMB has promulgated rules on the 
clearance of collections of information by Federal agencies.
    Executive Order 12862, Setting Customer Service Standards, states 
that, in order to carry out the principles of the National Performance 
Review, the Federal Government must be customer-driven. It directs all 
executive departments and agencies that provide significant services 
directly to the public to provide those services in a manner that seeks 
to meet the customer service standards established in the Executive 
Order.
    The PBGC has decided to comply with Executive Order 12862 with 
respect to its premium-paying customers through a two-step methodology, 
i.e. focus groups followed by mail surveys. Because the mail surveys 
will depend, in part, on the customer expectations developed through 
the focus groups, the PBGC is requesting, at this time, approval of the 
focus group information collection only. the PBGC will publish, at a 
later date, an additional notice, with request for comments, on the 
second step of the proposed methodology, i.e., a mail survey to be sent 
to a random sample of plan administrators, plan sponsors, and 
consultants involved in the PBGC premium payment process.
    This collection of information will put a slight burden on a very 
small percentage of the public, and will affect only those members of 
the public who volunteer to participate. Five focus group meetings of 
up to 15 customers will be held. The 75 customers will be selected from 
plan administrators, plan sponsors, and consultants representing the 
57,000 defined benefit pension plans subject to the PBGC premium 
requirement. The PBGC estimates that the total burden hours for each 
respondent will be 3 hours, consisting of a focus group meeting lasting 
2 hours and round-trip transportation time of 1 hour, for a total of 
225 burden hours (75 respondents at an estimated 3 hours each).

    Issued at Washington, DC, this 1st day of June, 1995.
Martin Slate,
Executive Director, Pension Benefit Guaranty Corporation.
[FR Doc. 95-13809 Filed 6-5-95; 8:45 am]
BILLING CODE 7708-01-M