[Federal Register Volume 60, Number 90 (Wednesday, May 10, 1995)]
[Notices]
[Page 24864]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 95-11479]



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FEDERAL EMERGENCY MANAGEMENT AGENCY

Public Information Collection Requirements Submitted to OMB for 
Review

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency (FEMA) has submitted 
to the Office of Management and Budget the following public information 
collection requirements for review and clearance in accordance with the 
Paperwork Reduction Act of 1980, 44 U.S.C. chapter 35.

DATES: Comments on this information collection must be submitted on or 
before July 10, 1995.

ADDRESSES: Direct comments regarding the burden estimate or any aspect 
of this information collection, including suggestions for reducing this 
burden, to: the FEMA Information Collections Clearance Officer at the 
address below; and to Donald Arbuckle, Office of Management and Budget, 
3235 New Executive Office Building, Washington, DC 20503, (202) 395-
7340, within 60 days of this notice.

FOR FURTHER INFORMATION CONTACT:
Copies of the above information collection request and supporting 
documentation can be obtained by calling or writing Muriel B. Anderson, 
FEMA Information Collections Clearance Officer, Federal Emergency 
Management Agency, 500 C Street, SW., Washington, DC 20472, (202) 646-
2624.

    Type: Generic clearance of a new collection.
    Title: Voluntary Customer Surveys to Implement Order 12862--
Customer Satisfaction Surveys of State, Local, other Federal agencies, 
Private sector customers, and applicants.
    Abstract: FEMA will conduct a variety of customer surveys over a 3-
year period to determine customers' perceptions and expectations of the 
services provided by FEMA as well as their satisfaction with existing 
services. The survey results will be used to establish customer service 
standards for FEMA programs and performance standards for FEMA 
employees.
    Type of Respondents: Individuals or households; business or other 
for-profit; not-for-profit institutions; Federal Government; and State, 
Local, or Tribal Government.
    Estimate of Total Annual Reporting and Recordkeeping Burden: 5,400 
hours.
    Number of Respondents: 13,000.
    Estimated Average Burden Time per Response: Surveys (including 
pilot tests)--15 minutes; Focus Groups--2 hours.
    Frequency of Response: One-time.

    Dated: May 1, 1995.
Wesley C. Moore,
Director, Program Services Division, Operations Support Directorate.
[FR Doc. 95-11479 Filed 5-9-95; 8:45 am]
BILLING CODE 6718-01-M