[Federal Register Volume 59, Number 206 (Wednesday, October 26, 1994)]
[Unknown Section]
[Page 0]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 94-26463]


[[Page Unknown]]

[Federal Register: October 26, 1994]


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DEPARTMENT OF THE INTERIOR
Bureau of Reclamation

 

Information Collection Submitted to the Office of Management 
Budget for Review Under the Paperwork Reduction Act

    The proposal for the collection of information listed below has 
been submitted to the Office of Management and Budget for approval 
under the provisions of the Paperwork Reduction Act (44 U.S.C. Chapter 
35). Copies of the proposed collection of information and related forms 
may be obtained by contacting the Bureau clearance officer at the phone 
number listed below. Comments and suggestions on the proposal should be 
made directly to the bureau's clearance officer and to the Office of 
Management and Budget, Paperwork Reduction Project (1006-****), 
Washington, DC 20503, telephone 202-395-7340.

Title: Voluntary Customer Survey to Implement Executive Order (E.O.) 
12862.
OMB approval number: 1006-****
Abstract: On September 11, 1993, President Clinton issued E.O. 12862. 
Among the directives of the E.O. was the requirement that agencies 
``survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services.'' As 
expressed in this E.O., customer satisfaction is seen as the ultimate 
performance indicator for the Federal Government because it shows how 
well our customers are being served and what we must do to close the 
``gap'' between what we provide our customers and what they want. Plans 
are to use a variety of voluntary ``survey instruments'' that will 
include both quantitative and qualitative written surveys, telephone 
exchanges, point-of-contact questionnaires, focus groups, etc.
Bureau form number: None.
Frequency: Ongoing.
Description of respondents: Individuals from the related water and 
electrical service utilities, i.e., Federal, State, and local entities, 
Native Americans, universities, the press, environmental groups, the 
legal community, consultants, and the general public.
Estimated completion time: \1/2\ hour.
Annual response: 5,000.
Annual burden hours: 2,500.
Bureau clearance officer: Marilyn Rehfeld, 236-6769 extension 259.

    Dated: September 13, 1994.
Murlin Coffey,
Chief, Supply and Services Division.
[FR Doc. 94-26463 Filed 10-25-94; 8:45 am]
BILLING CODE 4310-94-M