[Federal Register Volume 59, Number 161 (Monday, August 22, 1994)]
[Unknown Section]
[Page 0]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 94-20554]


[[Page Unknown]]

[Federal Register: August 22, 1994]


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ENVIRONMENTAL PROTECTION AGENCY
[FRL-5040-6]
 

Agency Information Collection Activities Under OMB Review
AGENCY: Environmental Protection Agency (EPA).

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (44 U.S.C. 3501 
et seq.), this notice announces that the Information Collection Request 
(ICR) abstracted below has been forwarded to the Office of Management 
and Budget (OMB) for review and comment. The ICR describes the nature 
of the information collection and its expected cost and burden.
DATES: Comments must be submitted on or before September 21, 1994.

FOR FURTHER INFORMATION CONTACT: For further information or to obtain a 
copy of this ICR contact Sandy Farmer at EPA, (202) 260-2740.

SUPPLEMENTARY INFORMATION:

Office of the Administrator

    Title: Information Collection Request (ICR) for Customer 
Satisfaction Surveys (EPA ICR No. 1711.01).
    Abstract: This is a new information collection request seeking 
generic clearance for EPA customer surveys, in accordance with the 
objectives of Executive Order (E.O.) 12862 ``Setting Customer 
Standards'' (September 11, 1993). The E.O. states that ``...Federal 
agencies shall take steps to survey their customers for the purposes of 
determining the kind and quality of services they want and measure the 
level of satisfaction with existing services.'' A subsequent OMB 
memorandum to Federal agencies (September 29, 1993) encourages agencies 
to seek generic clearance through OMB for information collection 
activities associated with customer surveys. This ICR fulfills the 
EPA's obligations under the E.O. by providing an efficient, expedited 
clearance process within the EPA for customer surveys.
    EPA services (such as hotlines, information clearinghouses, public 
affairs offices) conducting customer service surveys may request their 
customers to provide: (1) Identification information; and (2) opinion 
information related to the quality, timeliness and value of their 
service. The EPA may gather this information through mail or telephone 
questionnaires, or through focus interviews with selected customers. In 
addition, EPA programs that provide materials (software, guidance 
documents, manuals, brochures) to the public may seek customer feedback 
through short self-addressed customer feedback forms on distributed 
materials.
    The information will be used by the EPA to establish a baseline of 
information for developing strategies to improve Agency services, and 
as a yardstick for measuring the success of these strategies over time.
    Burden Statement: Public reporting burden for this collection of 
information is estimated to average 20 minutes for mail surveys, 10 
minutes for customer feedback forms, 15 minutes for telephone surveys, 
and 2 hours for focus sessions, for an average burden of 15 minutes per 
response including time for reviewing instructions, gathering and 
compiling the information, and completing and reviewing the response.
    Respondents: Individuals or entities that are directly served by 
EPA service organizations.
    Estimated Number of Respondents: 65,766.
    Estimated Number of Responses per Respondent: 1.
    Frequency of Collection: One time.
    Estimated Total Annual Burden on Respondents: 16,430 hours.
    Send comments regarding the burden estimate, or any other aspect of 
this collection of information, including suggestions for reducing the 
burden to:

Sandy Farmer, U.S.Environmental Protection Agency, Information Policy 
Branch (2136), 401 M Street, SW., Washington, DC 20460.

and

Timothy Hunt, Office of Management and Budget, Office of Information 
and Regulatory Affairs, 725 17th Street, NW., Washington, DC 20503.

    Dated: August 16, 1994.
Paul Lapsley,
Director, Regulatory Management Division.
[FR Doc. 94-20554 Filed 8-19-94; 8:45 am]
BILLING CODE 6560-50-F