[Congressional Record (Bound Edition), Volume 162 (2016), Part 6]
[House]
[Page 7452]
[From the U.S. Government Publishing Office, www.gpo.gov]




                      TAKE AN EXAMPLE FROM DISNEY

  (Mr. FARENTHOLD asked and was given permission to address the House 
for 1 minute and to revise and extend his remarks.)
  Mr. FARENTHOLD. Madam Speaker, I rise today, disgusted that the 
Secretary of the VA this week compared veterans waiting in line for 
much-needed health care to waiting in line at Disney. People don't die 
waiting in line for Space Mountain.
  The Secretary said: We care about the overall experience, like Disney 
does, not the specifics. Well, guess what. Disney cares about wait 
time. In fact, there is an app for that. I can get on my phone right 
now and tell you it takes 90 minutes to get on Space Mountain in 
Florida.
  The VA needs to take an example from Disney. They are legendary for 
their customer service, cleanliness, efficiency, and the fact that they 
never say no to anyone.
  Our VA right now is a national disgrace. Despite Congress passing 
numerous reform laws giving the VA virtually everything they ask for, 
including billions of dollars in appropriations, our veterans are still 
waiting for the health care they earned.
  Madam Speaker, it is absolutely imperative that the VA learn from 
Disney. We have to get the President and the Secretary of the VA to 
deal with this national disgrace. Americans, our veterans especially, 
deserve better.

                          ____________________