[Congressional Record (Bound Edition), Volume 162 (2016), Part 12]
[House]
[Pages 15838-15839]
[From the U.S. Government Publishing Office, www.gpo.gov]




   EXPRESSING SENSE OF HOUSE WITH RESPECT TO THIRD-PARTY CHARGES ON 
                        CONSUMER TELEPHONE BILLS

  Mr. LATTA. Mr. Speaker, I move to suspend the rules and agree to the 
resolution (H. Res. 932) expressing the sense of the House of 
Representatives with respect to third-party charges on consumer 
telephone bills.
  The Clerk read the title of the resolution.
  The text of the resolution is as follows:

                              H. Res. 932

       Whereas telephone companies are required to permit third 
     parties to bill for services on a consumer's monthly 
     telephone bill in certain circumstances;
       Whereas ``cramming'' is the act of placing unauthorized 
     charges on a wireline, wireless, or bundled services 
     telephone bill of a consumer;
       Whereas the Federal Communications Commission estimates 
     that cramming has harmed tens of millions of people in the 
     United States; and
       Whereas existing protections against cramming have not 
     prevented harm to consumers: Now, therefore, be it
       Resolved, That it is the sense of the House of 
     Representatives that protections against cramming should be 
     improved and consumers should be empowered to stop unwanted 
     third-party charges on their telephone bills.

  The SPEAKER pro tempore. Pursuant to the rule, the gentleman from 
Ohio (Mr. Latta) and the gentleman from Vermont (Mr. Welch) each will 
control 20 minutes.
  The Chair recognizes the gentleman from Ohio.


                             General Leave

  Mr. LATTA. Mr. Speaker, I ask unanimous consent that all Members may 
have 5 legislative days in which to revise and extend their remarks and 
insert extraneous materials in the Record on the resolution.
  The SPEAKER pro tempore. Is there objection to the request of the 
gentleman from Ohio?
  There was no objection.
  Mr. LATTA. Mr. Speaker, I yield myself such time as I may consume.
  Mr. Speaker, I am proud to rise in support of H. Res. 932, a sense of 
Congress offered by our colleague, the gentlewoman from Illinois (Ms. 
Schakowsky).
  The use of third-party billing on consumer telephone bills can 
provide consumers with convenience. Unfortunately, this has also been 
an area that has resulted in consumer fraud.
  I agree with the gentlewoman that we should support efforts to 
provide consumers with tools to protect themselves from experiencing 
unauthorized charges on their phone bills. Though there are existing 
protections in place that prohibit so-called cramming, it is clear that 
more needs to be done to ensure that America's consumers aren't footing 
the bills for these unauthorized and illegal charges from third-party 
vendors.
  Mr. Speaker, I urge my colleagues to vote ``yes'' on H. Res. 932, and 
I reserve the balance of my time.
  Mr. WELCH. Mr. Speaker, I yield myself such time as I may consume.
  Consumer fraud continues, and oftentimes it is individuals figuring 
out how to use the Internet to get access to

[[Page 15839]]

your bills and cram charges. Sometimes it is even companies with 
respected reputations that somehow go awry and then end up ripping off 
their customers.
  It is bad in two respects. One is that it costs money that consumers 
don't have. I mean, most folks are trying to make ends meet and it is 
pretty tough.
  The second is that it really undercuts the confidence that I think a 
consumer wants to have and is entitled to have, that when they are 
putting their money out, they are being treated right, they are being 
treated fairly.
  This resolution has been sponsored by Congresswoman Schakowsky, and I 
have got to say that we are lucky in this Congress to have her for all 
these years leading the charge on consumer issues. She is vigilant, she 
is tough, and she is fair. Congresswoman Schakowsky brought this to the 
attention of this body, and I urge that all of us support this 
resolution. I want to acknowledge my gratitude for her work over the 
years as an untiring consumer advocate.
  Mr. Speaker, I yield such time as she may consume to the gentlewoman 
from Illinois (Ms. Schakowsky).
  Ms. SCHAKOWSKY. Mr. Speaker, I thank the gentleman, both for yielding 
and for his kind words. I appreciate that.
  I also thank my colleague across the aisle for his support for this 
resolution.
  H. Res. 932 calls for action on unauthorized phone charges slipped 
onto consumer phone bills. As my colleague pointed out, that is called 
cramming.
  Charges listed on your phone bill don't necessarily come from your 
phone company. Phone companies allow third parties to place charges on 
phone bills. Sometimes that can be a convenience. If you are texting a 
donation, that charge may also be indicated on your phone bill. 
However, consumers may end up paying charges that they never authorized 
in the first place, and scammers can cram the bill with small fees that 
can add up to significant sums over time.
  The Federal Communications Commission estimates that the placement of 
unauthorized charges, known as cramming, has harmed tens of millions of 
Americans. Most of those phony charges go unnoticed. If you look at 
your phone bill, they may be listed as something vague like ``monthly 
fee'' or ``service charge.''
  My resolution calls for action to stop this fraud. Consumer watchdogs 
have already taken some important steps. In 2014 and 2015, the Federal 
Communications Commission, the Consumer Financial Protection Bureau, 
the Federal Trade Commission, and State attorneys general reached 
settlements with major wireless carriers on cramming. Under those 
settlements, wireless carriers must disclose and obtain consumer 
consent for third-party charges on their customers' wireless bills.
  While those settlements were an important step, we still have gaps in 
our consumer protections. The cramming settlement only covers wireless 
customers, and those protections are time-limited. Landline customers 
are only protected if their phone company takes action voluntarily.
  So consumers really do need strong, ongoing protections against 
cramming, regardless of which phone company they use and whether they 
purchase wireless, landline, or bundled phone services. That is why we 
offer this resolution expressing the sentiment of the House that 
protections against cramming should be improved and consumers should be 
empowered to stop unwanted charges.
  Again, this resolution is only a first step. I urge every phone 
company to ensure that their customers understand and consent to any 
extra charges placed on their phone bills.
  In the next Congress, I am hopeful that the Energy and Commerce 
Committee push for stronger cramming protections through hearings and, 
when necessary, legislation.
  As we take this important first step, I do want to thank my 
cosponsors on this resolution: Congressman Gene Green, a member of the 
Communications and Technology Subcommittee; Congressman Grijalva; 
Congressman Honda; and Congresswoman Bustos.
  I also thank Chairman Upton and Ranking Member Pallone on the full 
Committee, and Chairman Walden and Ranking Member Eshoo on the 
Communications and Technology Subcommittee for working with us to bring 
this resolution to the floor.
  Today I thank my colleagues on both sides of the aisle, and I look 
forward to working with all of you to realize this resolution's goal: 
No more phony charges.
  Mr. WELCH. Mr. Speaker, I yield back the balance of my time.
  Mr. LATTA. Mr. Speaker, I yield 2 minutes to the gentleman from 
Georgia (Mr. Carter).
  Mr. CARTER of Georgia. Mr. Speaker, I rise today in support of H. 
Res. 932, expressing the sense of the House of Representatives with 
respect to third-party charges on consumer telephone bills.
  This legislation resolves that it is the sense of the House that 
protections against cramming, which is the act of placing unauthorized 
charges on a telephone bill, should be improved. It is an effort to 
bring to light the form of fraud called cramming and its effect on 
consumers' bills.
  Many of our Nation's major telecommunications providers have 
recognized this issue and have made strides in increasing protections 
for consumers. By passing this resolution, we are taking one step 
closer to protecting consumers from fraudulent activities and ensuring 
that those who are vulnerable in our society are no longer susceptible 
to scammers.
  We must continue to address these cases of fraud head on, and I look 
forward to working with my colleagues on this issue and others.
  I applaud the Energy and Commerce Committee for their work on this 
important legislation, and I urge my colleagues to support this 
legislation.
  Mr. LATTA. Mr. Speaker, I yield myself such time as I may consume.
  This is another area where I am proud to join my colleagues in 
showing the bipartisan work that has been the hallmark of the Energy 
and Commerce Committee.
  I thank the gentlewoman from Illinois for her leadership on this 
issue, and I urge my colleagues to join me in supporting this 
resolution.
  Mr. Speaker, I yield back the balance of my time.
  The SPEAKER pro tempore. The question is on the motion offered by the 
gentleman from Ohio (Mr. Latta) that the House suspend the rules and 
agree to the resolution, H. Res. 932.
  The question was taken; and (two-thirds being in the affirmative) the 
rules were suspended and the resolution was agreed to.
  A motion to reconsider was laid on the table.

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