[Congressional Record (Bound Edition), Volume 151 (2005), Part 20]
[Extensions of Remarks]
[Page 27613]
[From the U.S. Government Publishing Office, www.gpo.gov]




         THANKING MR. BILL FOULOIS FOR HIS SERVICE TO THE HOUSE

                                 ______
                                 

                           HON. ROBERT W. NEY

                                of ohio

                    in the house of representatives

                       Tuesday, December 6, 2005

  Mr. NEY. Mr. Speaker, on the occasion of his retirement in December 
2005, we rise to thank Mr. Bill Foulois for 6 years of outstanding 
service to the U.S. House of Representatives. His service to the House 
culminates a career of more than 37 years of service to our country.
  Over the past 6 years, Bill has made significant contributions to the 
improvement of the operations of the office of the Chief Administrative 
Officer, CAO. When Bill came to work for the House in October 1999, he 
immediately began working on the reorganization of the former Office of 
Media and Support Services, MSS, into what is today House Support 
Services, HSS. Bill's leadership eliminated the duplication of 
activities between the individual offices of MSS and changed the 
culture from an inward-focused organization that waited for the 
customer to come to them to an outward-focused organization that 
attempts to anticipate the customer's need. Bill's work with the 
reorganization of HSS was the first step in the direction of the major 
cultural change that is taking place within the CAO organization. 
Therefore, it was only logical that Bill be asked to lead the effort in 
developing the implementation plan for the CAO Customer Solutions 
Delivery Model. For the past 6 months, Bill has led the team that is 
developing this new CAO-wide model of customer service that will expand 
upon, and improve, the underlying tenet of the HSS reorganization: 
providing outstanding service to the U.S. House of Representatives.
  On behalf of the entire House community, we extend congratulations to 
Bill for his many years of dedication and outstanding contributions to 
the U.S. House of Representatives. We wish Bill many wonderful years in 
fulfilling his retirement dreams.

                          ____________________