[Congressional Record (Bound Edition), Volume 150 (2004), Part 19]
[Extensions of Remarks]
[Page 25518]
[From the U.S. Government Publishing Office, www.gpo.gov]




                  HONORING MONICAL'S PIZZA CORPORATION

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                           HON. JERRY WELLER

                              of illinois

                    in the house of representatives

                        Monday, December 6, 2004

  Mr. WELLER. Mr. Speaker, I rise today to honor Monical's Pizza 
Corporation (Monical's) for receiving the 2004 Optimas Award for Vision 
and for receiving the 2004 Winning Workforce Award for Full Service: 
Family.
  The 14th Annual Optimas Awards honor excellence in workforce 
management and winners are chosen by Workforce Management Magazine. 
Workforce Management is a magazine that provides current trends and 
information to business owners. Since 1991, the Optimas Awards have 
been a source of ideas, direction and inspiration for workforce 
management professionals. Optimal Award Winners have pushed their 
organizations to record profits, greater market share, higher stock 
value, and better corporate results.
  In 1997, Monical's began to recognize and instituted a process called 
the ``service-profit chain model,'' which links employee satisfaction 
with profitability and growth. This model has proven to be a success 
for Monical's. Monical's has reduced the turnover rate for employees 
from 138% in 7001 to 88% today and there have been no turnover among 
managers within the past 18 months. Guest-satisfaction scores are an 
enviable 60%.
  The Winning Workforce Award for Full Service is presented by the 
National Restaurant Association Educational Foundation and Coca-Cola 
North America. This award honors those restaurant and foodservice 
operators that truly understand that enhancing employee satisfaction 
ultimately leads to achieving guest satisfaction. Monical's progressive 
approach to training and development includes a new blended learning 
(eLearning) program based on Harvard Manage Mentor as a fundamental way 
to continue to grow and challenge its employees. eLearning has helped 
Monical's obtain one of the highest employee retention rates in the 
industry.
  Mr. Speaker, I urge this body to identify and recognize other 
companies in their own districts whose actions have so greatly 
benefited and strengthened America's families and communities.

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