[Congressional Record (Bound Edition), Volume 145 (1999), Part 11]
[Extensions of Remarks]
[Pages 15361-15362]
[From the U.S. Government Publishing Office, www.gpo.gov]




CENTURY 21 ROBINSON REALTY, INC. ACHIEVES THE QUALITY SERVICE PINNACLE 
                                 AWARD

                                 ______
                                 

                        HON. JOHN J. DUNCAN, JR.

                              of tennessee

                    in the house of representatives

                        Wednesday, June 30, 1999

  Mr. DUNCAN. Mr. Speaker, I would like to take this opportunity to 
congratulate a business in my District for its outstanding customer 
service. Recently, Century 21 Robinson Realty, Inc. was honored by the 
Century 21 Real Estate Corporation with its Quality Service Pinnacle 
Award.
  The Pinnacle Award is given only to those Century 21 offices that 
deliver the best in consistent quality service at the highest level. 
Century 21 Robinson Realty, Inc. certainly fits this criteria.
  Additionally, on June 29, 1999, the Daily Post-Athenian announced 
that Century 21 Robinson Realty was named as the ``Best Real Estate 
Firm'' in its ``People's Choice'' survey. This survey was placed in the 
DPA for

[[Page 15362]]

readers to choose their favorite in a number of different categories.
  Charles Robinson, founder and principal broker of Robinson Realty, 
has been involved in the real estate industry for over 30 years. He is 
a respected businessman in the Athens community and has helped 
countless families realize the ``American Dream'' of homeownership.
  Robinson Realty affiliated with the Century 21 Real Estate 
Corporation in 1977, and has been recognized with numerous awards over 
the years.
  Mr. Speaker, Century 21 Robinson Realty, Inc. is truly a family 
business. Charles and Linda Robinson work together with their son, 
General Manager Mike Robinson and daughter, Office Coordinator Paula 
Robinson Scarbrough. The Robinson family in Athens is synonymous with 
the real estate business.

  I am especially proud customer service is the number one priority at 
Century 21 Robinson Realty. For the past six years, Robinson Realty has 
earned the prestigious Quality Service Award. This fact says a great 
deal about the professional real estate agents that make up Robinson 
Realty.
  Robinson Realty has combined real estate experience totalling almost 
200 years. There are not many businesses that can offer their customers 
so much experience.
  Mr. Speaker, I would like to congratulate the Robinson Family on this 
important occasion. I would also like to congratulate the professional 
agents that make up the Robinson Realty ``Gold Team.'' They are: 
Barbara Reed, Peggy Hallenberg, Charlie Simpson, LuAnne Vaughan, Diana 
Girand, Phyllis Maxwell-Day, Alma Sliger, Emma Lee Tennyson, Judy Keen, 
Sarah Pointer, LaVerne Tuell and Vickie Peeler. Charles Robinson would 
be the first to tell you that without these professionals, Robinson 
Realty would not be successful. I am proud to have such a fine business 
as a part of my District.

  Mr. Speaker, I have included a copy of a story that ran in the Daily 
Post-Athenian that honors Century 21 Robinson Realty and would like to 
call it to the attention of my fellow members and other readers of the 
Record.

              Local Real Estate Firm Honored By Century 21

       Century 21 Real Estate Corporation, franchiser of the 
     world's largest residential real estate organization, has 
     announced that Century 21 Robinson Realty, Inc., is the 
     recipient of the Quality Service Pinnacle Award.
       The Quality Service Pinnacle Award recognizes Century 21 
     offices that deliver the best in consistent quality service 
     at the highest level. To qualify, an office must earn a 
     Quality Service Award in the current year, return a minimum 
     of 50 completed Quality Service surveys during the past two 
     years and meet or exceed the minimum Quality Service Index on 
     the number of surveys returned during the last two years.
       ``We are thrilled to recognize the work of Century 21 
     Robinson Realty, Inc., for this significant achievement,'' 
     said Van Davis, senior vice president, Franchise and Field 
     Services, Century 21 Real Estate Corporation. The Century 21 
     system commended the dedication, professionalism and 
     commitment to quality service exemplified by Century 21 
     Robinson Realty, Inc., a news release stated.
       Also recognized at the annual awards banquet were several 
     sales associates for their yearly sales commission totals in 
     the Top Producer category. This year's winners were Diana 
     Girand, Peggy Hallenberg, Judy Keen and Charlie Simpson. The 
     Century 21 Robinson Realty office was also awarded the Top 
     Producing office in the Chattanooga marketing area for units 
     sold and commissions received.
       Century 21 Robinson Realty, Inc., has more than 30 years of 
     experience in the real estate industry and has been 
     affiliated with the Century 21 system for 23 years.

     

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