[Congressional Record Volume 170, Number 113 (Tuesday, July 9, 2024)]
[Senate]
[Page S4273]
From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]

  SA 2076. Mr. KING (for himself and Mr. Cornyn) submitted an amendment 
intended to be proposed by him to the bill S. 4638, to authorize 
appropriations for fiscal year 2025 for military activities of the 
Department of Defense, for military construction, and for defense 
activities of the Department of Energy, to prescribe military personnel 
strengths for such fiscal year, and for other purposes; which was 
ordered to lie on the table; as follows:

       At the appropriate place, insert the following:

     SEC. ___. ESTABLISHMENT OF VETERANS EXPERIENCE OFFICE.

       (a) In General.--Chapter 3 of title 38, United States Code, 
     is amended by adding at the end the following new section:

     ``Sec. 325. Veterans Experience Office

       ``(a) Establishment.--There is established in the 
     Department within the Office of the Secretary an office to be 
     known as the `Veterans Experience Office' (hereinafter 
     referred to as the `Office' in this section).
       ``(b) Head of Office.--(1) The head of the Office shall be 
     the Chief Veterans Experience Officer.
       ``(2) The Chief Veterans Experience Officer shall--
       ``(A) be appointed by the Secretary from among individuals 
     the Secretary considers qualified to perform the duties of 
     the position; and
       ``(B) report directly to the Secretary.
       ``(c) Function.--The functions of the Office are as 
     follows:
       ``(1) To carry out the key customer experience initiatives 
     of the Department, including setting the customer experience 
     strategy, framework, policy, and other guidance for the 
     Department.
       ``(2) Requiring the heads of other organizations and 
     offices within the Department to report regularly on customer 
     experience metrics, action plans, and other customer 
     experience improvement efforts.
       ``(3) To carry out such other functions relating to 
     customer experience as the Secretary considers appropriate.
       ``(d) Staff and Resources.--(1) The Secretary shall ensure 
     that the Office has such staff, resources, and access to 
     customer experience information as may be necessary to carry 
     out the functions of the Office.
       ``(2) Funds available for basic pay and other 
     administrative expenses of other Department organizations 
     shall also be available to reimburse the Office for all 
     services provided at rates which will recover actual costs 
     for services provided to such organizations.''.
       (b) Clerical Amendment.--The table of sections at the 
     beginning of chapter 3 of such title is amended by adding at 
     the end the following new item:

``325. Veterans Experience Office.''.
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