[Congressional Record Volume 158, Number 149 (Tuesday, November 27, 2012)]
[Extensions of Remarks]
[Page E1814]
From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]




 IN HONOR OF THE CITY OF IRVING ON ITS RECEIPT OF THE MALCOLM BALDRIGE 
                         NATIONAL QUALITY AWARD

                                 ______
                                 

                          HON. KENNY MARCHANT

                                of texas

                    in the house of representatives

                       Tuesday, November 27, 2012

  Mr. MARCHANT. Mr. Speaker, I rise today to recognize the City of 
Irving, Texas, for being named a recipient of the 2012 Malcolm Baldrige 
National Quality Award--the nation's highest Presidential honor for 
performance excellence.
  Irving, Texas, is the first city in Texas to ever receive the 
Baldrige Award, and is only the second municipal recipient in the 
distinguished program's 25-year history. Applicants were evaluated by 
an independent board of examiners in seven areas defined by the 
Baldrige Criteria for Performance Excellence: leadership; strategic 
planning; customer focus; measurement, analysis and knowledge 
management; workforce focus; operations focus; and results. The 
evaluation process for each of the recipients included hundreds of 
hours of process review and an on-site visit by a team of examiners.
  I commend the City of Irving, Texas, for adopting private sector 
programs to make government more efficient and for striving towards 
performance excellence through innovation, continuous improvement, and 
visionary leadership. The City of Irving is a Lone Star model of fiscal 
achievement, values its resident feedback, focuses on strategic 
planning and process efficiency, and prioritizes public safety 
initiatives.
  Mr. Speaker, I ask my respected colleagues to join me in recognizing 
the City of Irving, Texas, for being awarded the Malcolm Baldrige Award 
National Quality Award.

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