[Congressional Record Volume 152, Number 14 (Wednesday, February 8, 2006)]
[Extensions of Remarks]
[Pages E83-E84]
From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]




                  2006 ACHIEVING CAO EXCELLENCE AWARDS

                                 ______
                                 

                         HON. VERNON J. EHLERS

                              of michigan

                    in the house of representatives

                      Wednesday, February 8, 2006

  Mr. EHLERS. Mr. Speaker, I rise today to congratulate Rob von Gogh, 
Charlene Best, Ron Carrico, Chantel Greene, Matt Guilfoyle, and Tina 
Hanonu on their extraordinary achievements in the Office of the Chief 
Administrative Officer, (CAO) supporting the United States House of 
Representatives and their receipt of the 2006 Achieving CAO Excellence 
(ACE) Awards. The 2006 CAO ACE Excellence Awards acknowledge the 
extraordinary efforts made by these members of the CAO team. These 
awards exemplify the goals, values, and mission of the organization. 
Considered to be among the highest honors awarded to CAO staff, at the 
heart of these awards are customer service, commitment to delivery 
solutions, and high standards of excellence.
  Recipients of the 2006 CAO ACE Excellence Awards represent many areas 
of the CAO and perform a variety of jobs. Whether working directly with 
customers, supporting CAO internal operations, or ensuring the 
technical infrastructure is operational, each serves as an exemplary 
role model for the entire CAO community. Collectively and individually 
they delivered solutions that fulfilled the CAO customer experience, 
ensuring full satisfaction for their customers and colleagues.
  Employees nominated for an award must be in full-time status, have 
received at least one PACE evaluation, and have a current performance 
rating of excelling. Nominations for the awards are submitted by 
managers, supervisors, deputies and associate administrators. The 
nominees are then reviewed by a committee comprised of the head of each 
CAO business unit, the deputy CAO for operations, the deputy CAO for 
strategy, the administrative counsel, and other members of the CAO 
team.
  Rob von Gogh was selected for the ``CAO Excellence'' award. In his 
role directing the CAO client services team and serving on the CAO 
leadership group, he has been a role model CAO employee who lives the 
CAO mission, vision, values, and delivers the CAO customer experience 
to all his customers, colleagues and employees.
  Charlene Best is the 2006 recipient of the ``Knowledge'' award for 
being an employee who is dependable and gets things done across the 
organization by leveraging a wide range of CAO resources. Her ability 
to set-up and establish office space for the new House Historian in a 
seamless manner demonstrates her unique understanding of the House 
community.
  Ron Carrico was chosen for the ``Personalized Solutions'' award. He 
developed a product for the CAO that met current needs and incorporated 
the structure for future integrations with other enterprise system 
solutions that are being developed in the CAO for the House Community, 
specifically: MicroStrategy 8, Administrative Tools, Links and 
Solutions--Atlas, Lawson and the Customer Solution Delivery Model. This 
solution will provide the capability to report ``near real time'' 
performance measures. His consistently passionate customer service, 
effective communication, and problem solving enable customers to meet 
their professional and personal roles.
  Chantel Greene was selected for the ``Dedicated'' award for 
exhibiting commitment to achieving the mission of the CAO. Through 
adversity, Chantel was able to lead others, build consensus and live 
the CAO customer experience. Her positive attitude is an inspiration to 
others and it is the key to her success.
  Matt Guilfoyle is the recipient of the ``One Team'' award. He is 
relentless in his efforts and commitment to developing the CAO customer 
experience. The essence of his hard work and dedication to bring the 
CAO together was evidenced in the success of CAOne. He consistently and 
significantly contributes to the CAO team as a whole, bringing the CAO 
customer experience to life.
  Tina Hanonu was chosen for the ``Simplify the Day'' award. Her 
ability to improve CAO client services procedures during Hurricanes 
Katrina and Rita enabled the CAO to provide reassurance and sustain 
service for district offices affected by the hurricanes. Tina's energy, 
drive, and enthusiasm enabled the House Recovery Operations Center to 
support and achieve results during such demanding times.
  On behalf of the entire House community, I extend congratulations to 
Rob von Gogh, Charlene Best, Ron Carrico, Chantel Greene, Matt 
Guilfoyle, and Tina Hanonu for their tireless efforts and outstanding 
contributions to the U.S. House of Representatives. We wish them 
continued success in their job endeavors.

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