[Congressional Record Volume 151, Number 155 (Tuesday, December 6, 2005)]
[Extensions of Remarks]
[Pages E2440-E2441]
From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]




         THANKING MR. BILL FOULOIS FOR HIS SERVICE TO THE HOUSE

                                 ______
                                 

                           HON. ROBERT W. NEY

                                of ohio

                    in the house of representatives

                       Tuesday, December 6, 2005

  Mr. NEY. Mr. Speaker, on the occasion of his retirement in December 
2005, we rise to thank Mr. Bill Foulois for 6 years of outstanding 
service to the U.S. House of Representatives. His service to the House 
culminates a career of more than 37 years of service to our country.
  Over the past 6 years, Bill has made significant contributions to the 
improvement of the

[[Page E2441]]

operations of the office of the Chief Administrative Officer, CAO. When 
Bill came to work for the House in October 1999, he immediately began 
working on the reorganization of the former Office of Media and Support 
Services, MSS, into what is today House Support Services, HSS. Bill's 
leadership eliminated the duplication of activities between the 
individual offices of MSS and changed the culture from an inward-
focused organization that waited for the customer to come to them to an 
outward-focused organization that attempts to anticipate the customer's 
need. Bill's work with the reorganization of HSS was the first step in 
the direction of the major cultural change that is taking place within 
the CAO organization. Therefore, it was only logical that Bill be asked 
to lead the effort in developing the implementation plan for the CAO 
Customer Solutions Delivery Model. For the past 6 months, Bill has led 
the team that is developing this new CAO-wide model of customer service 
that will expand upon, and improve, the underlying tenet of the HSS 
reorganization: providing outstanding service to the U.S. House of 
Representatives.
  On behalf of the entire House community, we extend congratulations to 
Bill for his many years of dedication and outstanding contributions to 
the U.S. House of Representatives. We wish Bill many wonderful years in 
fulfilling his retirement dreams.

                          ____________________