[Congressional Record Volume 148, Number 98 (Thursday, July 18, 2002)]
[Extensions of Remarks]
[Page E1294]
From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]




             CONGRATULATIONS TO MONICAL'S PIZZA CORPORATION

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                           HON. JERRY WELLER

                              of illinois

                    in the house of representatives

                        Thursday, July 18, 2002

  Mr. WELLER. Mr. Speaker, I rise today to honor the Monical's Pizza 
Corporation for receiving the 2002 Employer of Choice Award from the 
National Restaurant Association Educational Foundation. Monical's Pizza 
Corporation (Monical's,) is located in Bradley, Illinois and is within 
my 11th Congressional District.
  The Employer of Choice Awards are a component of the Industry of 
Choice Program. The initiative identifies critical areas to he be 
addressed in the restaurant and food service industry to improve 
retention and operating performance. The winners of the award are 
recognized for their ``best practices'' and are held up as models for 
others to follow.
  Monical's employs 950 people in over 50 locations located throughout 
Central Illinois with three in Indiana and one in Wisconsin. In 1997, 
Harry Bond, President of Monical's, began restructuring the company 
based on Harvard Business School's ``Service Profit Chain''. The 
``Service Profit Chain'' is based on the idea of employee and guest 
satisfaction as the key to success and continued growth. Team leaders, 
support staff, restaurant managers as well as employees, have embraced 
the guest, and employee focused idea. Monical's has one of the lowest 
turnover rates in the industry. Many of their employees have been with 
them for over two decades.
  According to President Harry Bond, ``The company is constantly 
striving to improve planning and operations with the help of team 
members and their ideas. The best ideas come from our own staff. 
Monical's believes in hiring the best people and keeping them happy and 
productive.''
  Mr. Speaker, I urge this body to identify and recognize other 
companies in their own districts whose actions have so greatly 
benefitted and strengthened America's communities and workforce.

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