[Congressional Record Volume 145, Number 23 (Tuesday, February 9, 1999)]
[Extensions of Remarks]
[Page E181]
From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]




   FLEETWOOD HOMES OF TENNESSEE WINS THE 1998 NATIONAL CHAMPIONS OF 
                      CUSTOMER SATISFACTION AWARD

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                            HON. BART GORDON

                              of tennessee

                    in the house of representatives

                       Tuesday, February 9, 1999

  Mr. GORDON. Mr. Speaker, I rise today to recognize Fleetwood Homes of 
Tennessee, an organization that has achieved distinction for its 
outstanding work to ensure comfortable living.
  I want to offer my personal congratulations on a great job in 
customer satisfaction again this year. The 1998 National Champions of 
Customer Satisfaction Award is a distinguished achievement in itself, 
but this is the fifth year that this organization has been recognized. 
The continual satisfaction they have provided their customers makes 
this an even more remarkable accomplishment.
  This award is based on customer satisfaction with the quality of 
their home after a period of six months. Fleetwood has received a 95.3% 
positive response after this period of time, making this organization 
the highest rated out of 46 manufacturers across the United States. 
This is quite an incredible number of people in Tennessee and across 
the nation that are satisfied with their service from Fleetwood Homes.
  I particularly want to recognized the office in Westmoreland, 
Tennessee that has received the award for their outstanding service in 
the Sixth District. They have not only achieved this particular award 
five out of the ten years it has been presented but also have gained 
recognition by receiving the Division Champion Award. I am very proud 
to have a company of such high standards in service and quality in my 
district.
  I want to congratulate Fleetwood once again on this accomplishment 
and thank them for satisfying so many Tennesseans with their efforts. I 
hope to see this organization continue with its success in the future 
and encourage them to keep up the great work.

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