[Congressional Record Volume 143, Number 45 (Wednesday, April 16, 1997)]
[Extensions of Remarks]
[Page E673]
From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]




                IN RECOGNITION OF AUDIO CRAFT CO., INC.

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                        HON. DENNIS J. KUCINICH

                                of ohio

                    in the house of representatives

                       Wednesday, April 16, 1997

  Mr. KUCINICH. Mr. Speaker, I rise to honor the achievement of Audio 
Craft Co., Inc., a specialty retailer of home entertainment and mobile 
electronics which recently was a finalist for the National Torch Award 
for Marketplace Ethics from the Better Business Bureau.
  Audio Craft Co., Inc. employs 75 people in Cleveland, OH. The company 
was established in 1954 and has set a standard for customer service 
ever since. Audio Craft regularly exceeds its customer's expectations 
through rigorously training its staff and by standing behind its 
guarantees. Audio Craft offers a 30-day, no questions asked return 
policy. It empowers its employees to make decisions regarding repair 
and replacement. Audio Craft has an excellent repair shop. Audio 
Craft's advertising is factual and well designed.
  For the past 12 years, Audio Craft has been the recipient of the 
coveted Audio/Video Best Retailer Award and the Better Business Bureau 
of Cleveland, OH honored the company with a top place award for 
customer commitment in 1995.
  Audio Craft is actively involved in the support of the Northeast Ohio 
Alzheimer's Association through the Albums for Alzheimer's Program, 
which was created by Audio Craft and has grown to become a national and 
international program.
  To become a finalist for the Torch Award, a company must have 
demonstrated a commitment to ethical practices in the marketplace; high 
standards of behavior toward customers, employees, suppliers, 
shareholders, and their communities; truthfulness and accuracy of 
advertising and sales practices; and training and communications 
programs designed to assist employees in carrying out established 
ethics policies.

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