[Congressional Record Volume 140, Number 13 (Thursday, February 10, 1994)]
[Extensions of Remarks]
[Page E]
From the Congressional Record Online through the Government Printing Office [www.gpo.gov]


[Congressional Record: February 10, 1994]
From the Congressional Record Online via GPO Access [wais.access.gpo.gov]

 
            SALUTE TO A WINNER BOB FAILING OF ST. JOHNSVILLE

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                       HON. SHERWOOD L. BOEHLERT

                              of new york

                    in the house of representatives

                      Thursday, February 10, 1994

  Mr. BOEHLERT. Mr. Speaker, I wish to pay tribute to an outstanding 
businessman in my district, Bob Failing, of Robert C. Failing Inc., St. 
Johnsville, NY. Robert C. Failing Inc. received the 1992 Chairman's 
Award from Ford Motor Co., tying for a first-place rating of all Ford 
dealerships nationwide. On a scale of zero to 10, Bob's operation 
scored a near-perfect 9.92.
  When you talk to Bob about his business, it's easy to see why he has 
been so successful. He sums up his business philosophy this way: ``The 
quickest way to a successful business is to keep your people happy. And 
my customers are my people.'' To that end, he provides excellent 
service, such as keeping a fleet of used cars available to his 
customers as free loaners. Anyone who has ever been stuck without a car 
can appreciate that policy.
  Bob grew up around the dealership, which his father founded in 1954, 
and divided his professional life between running the dealership and 
teaching elementary school. The business is a family affair, with Bob's 
wife and son-in-law on staff. Perhaps more telling is the length of 
service of the extended family of the dealership: the service manager 
has been there 20 years, the service manager, now in his mid-30s, 
started out with Failing as a high school student.
  Businessmen like Bob Failing keep our economy sound, efficient, and 
responsive to individual needs. I congratulate him on his 
accomplishments and on this award.

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