[House Hearing, 104 Congress]
[From the U.S. Government Publishing Office]


 
                  CUSTOMER SERVICE EXPECTATIONS AND MEASURES 
                BEING UNDERTAKEN TO IMPROVE THE OVERALL QUALITY 
                  OF SERVICE DELIVERY AT THE DEPARTMENT OF VETERANS 
                   AFFAIRS AND THE VETERANS' TRAINING AND EMPLOYMENT 
                          SERVICE, DEPARTMENT OF LABOR 

=======================================================================



                              JOINT HEARING

                               BEFORE THE

                   SUBCOMMITTEE ON COMPENSATION, PENSION, 
                      INSURANCE AND MEMORIAL AFFAIRS 

                                   AND 

                   SUBCOMMITTEE ON EDUCATION, TRAINING, 
                           EMPLOYMENT AND HOUSING 

                                 OF THE

                       COMMITTEE ON VETERANS' AFFAIRS


                       HOUSE OF REPRESENTATIVES

                      ONE HUNDRED FOURTH CONGRESS

                            SECOND SESSION
                              ___________

                             JUNE 12, 1995

                               -------

         Printed for the use of the Committee on Veterans' Affairs


                            Serial No. 104-25





                    U.S. GOVERNMENT PRINTING OFFICE

26-833 CC                WASHINGTON : 1996
_______________________________________________________________________

              For sale by the U.S. Government Printing Office 
        Superintendent of Documents, Congressional Sales Office, 
                          Washington, DC 20402 


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