[Analytical Perspectives]
[Information Technology Investments]
[22. Program Performance Benefits from Major Information Technology
          Investments]
[From the U.S. Government Printing Office, www.gpo.gov]




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                   INFORMATION TECHNOLOGY INVESTMENTS

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ANALYTICAL PERSPECTIVES
22.  PROGRAM PERFORMANCE BENEFITS FROM MAJOR INFORMATION TECHNOLOGY 
INVESTMENTS

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  22.  PROGRAM PERFORMANCE BENEFITS FROM MAJOR INFORMATION TECHNOLOGY 
                               INVESTMENTS

  The federal government's investment in information technology (IT) is 
estimated to be $59 billion for 2004, up from the 2003 Budget request of 
$53 billion. This increase, much of which is expected to occur during 
2003, has two primary causes: better reporting by agencies has 
identified $2 billion that was not previously reported as IT; and new 
spending is planned to support homeland security and the war on 
terrorism. The increase in IT spending has primarily been achieved 
through reprioritizing to support key Administration goals, with a shift 
by agencies toward strategic use of technology to improve performance.
  This investment continues to make the federal government the largest 
buyer of information technology (IT) in the world, and agencies are 
deriving better value from IT. Indeed, more effective use of IT will 
improve the government's overall performance. This is occurring within 
agencies by modernizing to support their mission and improve their 
infrastructure and across agencies by simplifying and unifying 
activities around the needs of citizens.
  Some improvements have been attained through better IT management 
within agencies, which is discussed in detail in Table 22-1 of this 
document. Additionally, specific initiatives in the federal IT portfolio 
have started to deliver real successes in citizen services and 
government operations. For example:
    FirstGov: www.firstgov.gov is the gateway to the federal 
          government. The site was redesigned to provide government 
          services within ``three clicks''. This was accompanied by the 
          creation of the Office of Citizen Services at the General 
          Services Administration, which integrated FirstGov with the 
          operations of the Federal Consumer Information Center to serve 
          as a single point of contact to the Government on-line and by 
          telephone. The new strategy has increased the number of site 
          visitors by 50 percent, and the site was named ``One of the 
          Top 50 Most Incredibly Useful Web Sites'' by Yahoo.
    GovBenefits: The Government now provides one-stop access to 
          information and services of almost 200 government programs 
          representing more than $1 trillion in annual benefits. 
          GovBenefits.gov receives over 500,000 visitors per month and 
          appears on USA Today's list of ``Hot Sites.''
    Free Filing: The Internal Revenue Service has created a 
          single-point of access to free online preparation and 
          electronic tax filing services, provided by industry partners, 
          to reduce burden and costs to taxpayers. As of January 2003, 
          this service is available to a substantial majority of 
          taxpayers at www.firstgov.gov and www.irs.gov.
    GoLearn: This on-line training initiative is the number one 
          most visited e-training site in the world, with more than 36 
          million hits for information on many thousands of e-training 
          courses, e-books, and career development resources. 
          GoLearn.gov has already allowed over 30,000 federal employees 
          to receive training at a cost of pennies per course that would 
          not have been possible prior to the launch of GoLearn. 
          Traditional training approaches only serve a fraction of this 
          number of people, often at as much as $2,500-$5,000 per class.
    Departments of Defense and Veterans Affairs Sharing of 
          Information Technology: The Department of Veterans Affairs has 
          incorporated the Department of Defense's eligibility and 
          enrollment system--providing veterans with seamless services 
          as they leave the military and apply for benefits at the 
          Department of Veterans Afairs. The Departments also are 
          working jointly on computerized patient medical records that 
          will allow instant exchange of patient information between the 
          two health care systems by the end of 2005. These joint 
          efforts escalate the pace of coordination, reducing costs 
          while increasing efficiency and health care quality for those 
          who have served our nation.
    Performance Based Data Management Initiative (PBDMI): At the 
          Department of Education, IT is being used to transform how 
          state student academic performance information is collected 
          and managed. Currently states and school districts are bogged 
          down in complicated and redundant reporting that is not 
          effectively shared among Department of Education programs or 
          education partners. This initiative will result in a 
          streamlined data collection process that reduces burden on 
          state governments and eliminates redundancy across the 
          department.
    I-MANAGE: The cornerstone of the Department of Energy's 
          efforts to improve management effectiveness, I-MANAGE will 
          integrate disparate human resources, financial management, 
          procurement, facilities management, budget formulation, 
          financial and cost accounting systems. I-MANAGE replaces a 
          less effective financial management system that was behind 
          schedule. When implemented, I-MANAGE will provide real-time 
          information enabling managers to monitor program performance.
  The Government has also improved productivity and results from IT 
investments because of success in the way agencies identify, select and 
manage their IT investments. Some agencies--including Office of Per

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sonnel Management and the Departments of Energy and Labor--have made 
significant strides in identifying ``modernization blueprints'', or 
Enterprise Architectures, to target IT investments that enable programs 
and business lines to high priority effectiveness and efficiency goals.
  Improved business cases and other information on agency IT investments 
allow the Administration to more accurately identify opportunities for 
agencies to achieve results. Specifically, the 2004 Budget includes 
roughly 1400 major projects at $35 billion. IT investments are funded 
only when agencies demonstrated that the project would provide 
significant value to its mission, had a reasonable likelihood for 
success in meeting goals and objectives, incorporated sufficient IT 
security, helped achieve the President's Management Agenda, and did not 
duplicate other investments.
  Despite the major gains that the Government has made over the last 
year, we still have much work to do. OMB continues to monitor the 
performance of IT investments by agencies. For example, of the $59 
billion in the 2004 Budget for IT investments, 771 projects representing 
$20.9 billion are currently on an ``At-Risk List''. This list includes 
mission-critical projects that do not successfully demonstrate 
sufficient potential for success through the business case, or do not 
adequately address IT security (currently 694 at risk projects 
accounting for $18.9 billion). Agencies continually work to improve 
these projects and address the weaknesses that placed them on the ``At 
Risk List''. OMB will allow investments on the list to move forward only 
after agencies present successful business cases.
  Specific challenges that remain to better serving the citizen through 
E-Government include:
    There is a shortfall in qualified project managers and IT 
          architects needed to successfully manage the federal IT 
          investments.
    IT security continues to be an issue. Many agencies find 
          themselves faced with the same security weaknesses year after 
          year and are not adequately prioritizing security improvements 
          in their IT investment portfolio. As a result, agencies seek 
          funding to develop new systems while significant IT security 
          weaknesses continue, especially in their legacy systems.
  As this Chapter will discuss, correcting these and other longstanding 
issues requires a focused effort across the Government. OMB will 
increasingly work to ensure that the federal government consolidates and 
improves the quality of IT investments. Under OMB Circular A-11 and 
decisions made in preparing this Budget, agencies are required to 
leverage existing IT investments when appropriate, and pursue agency-
unique solutions only where a business case justifies such an approach.

                               Background

   The Clinger-Cohen Act of 1996 (CCA) requires that, in conjunction 
with the President's budget submission, the OMB Director submit a report 
to Congress on the results of federal IT spending. The Act requires that 
the report identify ``net program performance benefits achieved as a 
result of major capital investments made by executive agencies in 
information systems and how the benefits relate to the accomplishments 
of the goals of the executive agencies.'' The Act also requires that 
appropriate security and privacy controls are identified and implemented 
to safeguard the federal government's information and systems. Finally, 
the Clinger-Cohen Act and the Federal Acquisition Streamlining Act of 
1994 contain IT management reform activities that must be documented in 
the President's budget submission to Congress.
   More recently, the E-Government Act of 2002 requires OMB to submit an 
annual report on the status of E-Government, timed for submission with 
the Budget.
  The table below provides detail on these statutory requirements.

                       Background for Legislation
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            Legislation                          Description
------------------------------------------------------------------------
Clinger-Cohen Act of 1996            In 1996, recognizing the importance
                                      of information technology for
                                      effective government, the
                                      President signed the Information
                                      Technology Management Reform Act
                                      and the Federal Acquisition Reform
                                      Act. These two Acts, together
                                      known as the Clinger-Cohen Act,
                                      require the heads of federal
                                      agencies to link IT investments to
                                      agency accomplishments. The
                                      Clinger-Cohen Act also requires
                                      that agency heads establish a
                                      process to select, manage and
                                      control their IT investments.
Federal Acquisition Streamlining     There are two major components of
 Act of 1994, Title V (FASA V)        the Federal Acquisition
                                      Streamlining Act Title V (FASA V).
                                      First, agencies must demonstrate
                                      sound decision-making and a
                                      results-oriented focus when
                                      planning for projects. Second,
                                      agencies must effectively manage
                                      ongoing programs and achieve at
                                      least ninety percent of planned
                                      costs, schedule, and performance
                                      goals.

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The E-Government Act of 2002         The E-Government Act:
                                      Codifies an Office of
                                      Electronic Government, headed by
                                      an Administrator within the Office
                                      of Management and Budget
                                      Requires Agency compliance
                                      with OMB guidance on E-Government
                                      and IT.
                                      Authorizes $345 million
                                      over four years for interagency E-
                                      Government projects
                                      Requires privacy impact
                                      assessments for new IT systems and
                                      information collections that
                                      contain personal information
                                      Authorizes a centralized
                                      online portal (www.firstgov.gov),
                                      so that information and services
                                      are organized according to
                                      citizens' needs
                                      Improves recruitment and
                                      training of information technology
                                      professionals
                                     The Act contains a variety of other
                                      provisions, for example
                                      authorizing online rule-making,
                                      enhanced use of electronic
                                      signatures, and strong new privacy
                                      protections. In addition, it makes
                                      permanent information security
                                      laws under the Federal Information
                                      Security Management Act of 2002,
                                      initially enacted through the
                                      Government Information Security
                                      Reform Act (GISRA).
------------------------------------------------------------------------

   This Budget fulfills the statutory requirements through four 
components: Chapter 22, Table 22-1, the Agency IT Investments Portfolios 
(Exhibit 53 as required by OMB Circular A-11), and ``Performance 
Information for Major IT Investments''. Table 22-1 summarizes the 
results of IT management processes at major agencies. The table 
documents how agency actions are improving the program results from IT 
investments, fulfilling the requirements of the Clinger Cohen Act.
   The Agency IT Investment Portfolios (available in Exhibit 53 on the 
Internet at http://www.whitehouse.gov/OMB) provide details for the 2004 
IT investments, including:
    Agency summaries of major projects and many significant 
          projects, and
    Current and anticipated funding.
  Performance Information for Major IT Investments uses the business 
cases provided by agencies to demonstrate project information for major 
investments, support of the agency's strategic goals and missions, 
performance goals and measures covering two years, and a description of 
the planned benefits of the project. Performance Information for Major 
IT Investments will be published on the internet at http://
www.whitehouse.gov/OMB by March 31, 2003.
  Related documents on IT security and E-Government are discussed below, 
and will also be available at http://www.whitehouse.gov/OMB.

      Expanding E-Government: Bringing E-Business to the Government

   Over the last year, the federal government has made significant 
progress toward becoming a transformed and more productive ``E-
Enterprise'' to serve citizens. The Administration has taken a two-
pronged approach to IT reform: modernizing within agencies around the 
tenets of e-business, and consolidating and integrating IT investments 
across agencies around groups of citizens that include individuals, 
businesses, other governments, and federal government employees. 
Specific achievements during the past year have included:
    Release of the federal government's first E-Strategy last 
          February, which will be updated later this month.
    Implementation of the citizen-centered, cross-agency E-
          Government initiatives, discussed in the 2003 Budget, that 
          have started to make a real improvement in government service.
    The redesign of FirstGov and creation of the Office of 
          Citizen Services at GSA.
    The development and use of the Federal Enterprise Architect 
          (FEA) to focus modernization on better results.
    The initial development of a ``content model'', which will 
          provide a framework to govern how the government makes 
          information available to the public through the Internet.
    Major strides by individual agencies, such as the 
          Departments of Energy and Veterans' Affairs, in developing e-
          strategies that leverage IT to modernize programs and 
          activities.
    The development and use of standard performance measures to 
          identify progress and areas for improvement within agency IT 
          security programs.
   In addition, the E-Government Act of 2002, signed into law by the 
President on December 17, 2002, codifies high-level leadership in OMB to 
direct the changes made possible through E-Government, embrace new 
initiatives and funding mechanisms, and break down the narrowly focused 
agency silos that have served to develop and finance IT for too long. 
The statute authorizes a number of the Administration's E-Government 
initiatives. It also embraces and furthers this Administration's 
citizen-centered, cross-agency and performance-based strategy to reform 
government through more effective use of information technology and 
sound development of information policy.

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   Other major steps that OMB and the agencies have taken in the past 
year include:
    The Chief Information Officer (CIO) Council members (CIOs, 
          Deputy CIOs, and Chief Technology Officers) from the Cabinet 
          level agencies) agreed in May 2002 to work together on 
          investment and architecture decisions that improve Government 
          performance, such as more effective use of enterprise licenses 
          that allow for consolidated software purchasing at 
          significantly lower prices. This represented a major step 
          forward to leverage IT activities across agencies, and the CIO 
          Council's Architecture and Infrastructure Committee has been 
          restructured to implement this agreement. The Committee's work 
          will be enhanced with the doubling of visibility into planned 
          IT purchases; agency business cases now address $35 billion in 
          the Government's IT portfolio, up from $18 billion last year.
    OMB developed guidance under the President's Expanding E-
          Government Initiative that requires agencies to create 
          ``modernization blueprints'', identifying the business lines 
          of the agency, the information needed to manage these business 
          processes, and the IT that is needed to achieve program and 
          business goals. Law and policy use the term ``enterprise 
          architecture'' to identify these agency plans; this Budget 
          also uses the term modernization blueprints to better describe 
          strategies that will transform and modernize an agency around 
          the needs of the citizen.
    To provide a framework that will strengthen and integrate 
          modernization blueprints, last year OMB and the CIO Council 
          developed the Business Reference Model, the first of five 
          modules of a FEA. The FEA gives OMB and agencies significant 
          opportunities to consolidate IT investments around the needs 
          of citizen groups (including businesses and state and local 
          governments). Under the FEA, agencies have started to develop 
          modernization blueprints for IT. OMB used the BRM to identify 
          redundancies and gaps in agency business lines and proposed IT 
          investments. More detail on the FEA and next steps can be 
          found at the end of this chapter.

        Continuing Challenges for Federal Information Technology

   Even with these important achievements, the government still has a 
lot of work to do to address key challenges:
    As indicated, the FEA reveals significant redundancies in 
          agency activities, while ``siloed'' agency-specific buying 
          perpetuates redundant IT purchases and limits productivity 
          gains from government technology investments.
    Data collected in the 2004 Budget Process revealed that the 
          federal government has a major shortage of skilled IT program 
          managers and program management skills.
    Implementation of the Government Information Security Reform 
          Act (GISRA--now amended to be FISMA, the Federal Information 
          Security Management Act) has provided a baseline for agency IT 
          security performance, and the Administration now knows what 
          has been secured and the workload remaining. The 2002 GISRA 
          reports documented significant new and remaining gaps in 
          federal IT security programs.
   The Administration is taking steps to address each of these 
challenges. Specifically, the next section addresses policy 
improvements, as well as actions being taken in response to six 
``chronic problems'' discussed in the 2003 Budget.

          How Has the Government Responded to These Challenges?

  The Principles of E-Government Lie at the Core of OMB Policy. In order 
to move the federal IT portfolio toward the General Accounting Office 
(GAO) and industry views of best practice, OMB guidance identified how 
agencies should provide information that improved the IT portfolio 
included in this Budget. This guidance discussed how to collaborate 
across government and within agencies, and then informed agencies on the 
standards that OMB would use to review and select the portfolio. 
Industry best practices for IT Portfolio Management were followed in the 
review and analysis.
  Business Cases Drive Performance Improvement. As one of the key 
elements in the President's Management Agenda, E-Government should close 
performance gaps and leverage E-Business techniques to achieve an order 
of magnitude improvement in government performance. As in the 2003 
budget process, the 2004 Budget continues to use IT investment business 
cases in assuring that IT investments generate increased efficiency, 
effectiveness, and, most importantly, maximized service to citizens. As 
required in OMB Circular A-11, several key criteria were applied to 
determine the viability of an agency's business case:
    Linkage to the Agency and Program Performance--Performance 
          goals must be provided for the agency, linked to the annual 
          performance plan as well as the agency mission and strategic 
          goals, and performance measures must demonstrate how the 
          project will support the improvements in the effectiveness and 
          efficiency of the programs. Agencies must also clearly 
          demonstrate how the project assists the agency to become more 
          productive, citizen-centered, and results oriented.
    Support of the President's Management Agenda--IT proposals 
          must include multiple agencies; state, local, or tribal 
          governments; use E-Business technologies; be governed by 
          citizen needs; support the FEA Business Reference Model (FEA 
          BRM) published by OMB; and, where appropriate, be fully 
          aligned with the President's E-Gov initiatives.
    Mitigation of Risk to the federal government--Agencies must 
          demonstrate an Acquisition Strategy that uses a strong Risk 
          Mitigation Plan to

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          limit the government's risk; accommodates Section 508 (access 
          for persons with disabilities); and has a program plan with 
          milestones, a viable program management structure, and a 
          clearly defined way to implement the Acquisition Strategy.
    Management of IT Security and Privacy--Agencies must 
          demonstrate through their business cases that each investment 
          is compliant with IT security requirements and security costs 
          have been identified and integrated in the overall life cycle 
          costs of the investment. Additionally, each investment must 
          address privacy implications when collecting personal 
          information.
   The following table documents the process used in applying these 
criteria for 2004 IT Budget decisions:

                  STEPS FOR THE 2004 BUDGET PREPARATION
------------------------------------------------------------------------

------------------------------------------------------------------------
1.                          June: A-11 Guidance published; agencies were
                             required to submit business case
                             information that shows project value,
                             program plan, cost, schedule, risk
                             management, and leverages partnering around
                             E-Gov projects and the FEA BRM Lines of
                             Business.
2.                          May-August: OMB memoranda identified
                             potential opportunities for leveraging
                             cross agency partnering.
3.                          Agencies submitted business cases and IT
                             portfolios in September, with ongoing
                             updates; data arrived via Extensible Markup
                             Language (XML) and were made available for
                             on-line analysis within OMB.
4.                          OMB reviewed and scored business cases based
                             on A-11 criteria
                             Individual projects were reviewed
                             for strategic value, viability, program
                             decisions, etc
                             Agencies were provided scores and
                             resubmitted improved business cases.
5.                          OMB identifies opportunities for
                             consolidation in three key areas:
                             The Presidential E-Government
                             initiatives
                             The Lines of Business and sub-
                             functions of the BRM. There are many
                             potentially redundant projects within these
                             35 sub-functions; OMB determined a need to
                             focus on opportunities in 6 business lines
                             with multiple IT development requests
                             totaling more than $100M (human resource
                             information systems, financial management,
                             monetary benefits, data and statistics,
                             public health monitoring, and criminal
                             investigation)
                             Comparison of business cases for
                             agency infrastructure against commercial
                             best practices and IT spending benchmarks.
                             Significant opportunities were identified
                             for consolidating office automation and
                             infrastructure within an agency, supporting
                             enterprise licenses and hardware buys as
                             well as consolidation of enterprise
                             architecture programs.
6.                          OMB provided guidance to agencies on Capital
                             Planning and Investment Control (CPIC),
                             Enterprise Architecture (EA), business
                             cases, at risk projects, IT security,
                             Government Paperwork Elimination Act
                             (GPEA), and E-Gov initiatives. Investment
                             increases were directed to priority areas
                             such as Homeland Security, the war on
                             terrorism and modernization.
7.                          Agencies continue to improve business cases
                             and revise IT Budgets to reflect decisions.
------------------------------------------------------------------------

   Information Technology (IT) Performance: Transformation through E-
        Government Must Continue to Address Six Chronic Problems

  Over the past year, the Administration made significant progress in 
addressing the six chronic problems that were identified in the 2003 
Budget as limiting IT effectiveness. Indeed, the increased visibility 
into major IT projects allows OMB to identify redundancy and 
duplication, and provides a wealth of agency data for use in funding 
decisions. Consequently, the Administration has implemented IT decision-
making practices that review IT investments across agencies to resolve 
these six issues that have previously limited productivity improvements. 
Ultimately, agencies must continue to meet these longstanding challenges 
in order to deliver measurable improvements in the key areas of program 
performance: reduced time to process information and services (``cycle 
time''), lower costs for provide information and services, and improved 
quality in agency decisionmaking. The 2004 Budget indicates improvement 
in the way that agencies are handling these problems, yet there is still 
much to do.
1.          Automation of existing outdated processes, instead of fixing 
          underlying management problems or simplifying agency 
          procedures to take advantage of new E-Business and E-
          Government capabilities.
  For years IT Investments in the federal government focused on agency 
hardware and software needs, without addressing underlying management 
issues in the overall design and scope of the project. Consequently, 
government agencies traditionally used IT to automate existing processes 
rather than create more efficient and effective solutions now possible 
because of the state of technology. This approach, commonly referred to 
as paving the cowpath, has been documented as a cause of failure in 
major IT investments. Systems are often evaluated by the percentage of 
time they are working rather than the results delivered to the programs 
and citizen they support.
  OMB's guidance for the 2004 IT budget process required that agencies 
take a comprehensive reform approach in identifying people, processes, 
and technology required to deliver significantly better results. 
Specifically, criteria were added to the Risk Management Section and the 
EA Section of the business cases to address these issues. As a result, 
more than 600 projects, representing approximately $20 billion, are on 
the ``At Risk List'' for failing to address people and process 
transformation needed to ensure success.
  In addition, OMB issued guidance to ensure that agency Government 
Paperwork Elimination Act (GPEA) implementation plans were not merely 
automating existing processes. GPEA requires agencies to reengineer 
their business processes in order to maximize the benefits of technology 
to create online transactions that are faster, cheaper, and more 
efficient to the citizen; GPEA means much more than simply automating a 
paper form. While agencies have made significant progress, much work 
remains. Of the 5,800 reported transactions,

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only 52 percent are expected to meet the October 2003 statutory deadline 
of providing an electronic reporting option. OMB is driving government 
compliance with GPEA through its reviews of agency information 
collection requests under the Paperwork Reduction Act, use of the 
President's Management Agenda scorecard to push agencies to be in full 
compliance with GPEA, and leveraging resources across government to 
promote electronic transaction through specific E-Government 
initiatives. In addition, OMB is working closely with the agencies to 
improve their status in complying with the Act.
  A key example of an IT investment request that successfully leverages 
technology with process redesign is the Entry-Exit program in the new 
Department of Homeland Security. To improve the security of our nation's 
borders, the processes and systems that support entry and exit from the 
United States must be reengineered to ensure improved information 
sharing and technology optimization. The Departments of Justice, State, 
Treasury, and Transportation, over the last year, have been developing 
an entry exit program to more effectively manage the people, cargo, and 
transport crossing U.S borders. Ensuring that the appropriate IT systems 
support improved entry and exit processes is essential to achieving our 
Nation's Homeland Security goals. This effort is now underway and the 
Department of Homeland Security will take over the program in 2003.
2.          Duplicative IT investments.
  OMB policy calls for agencies to make maximum use of shared IT 
solutions and to stop redundant IT purchases. Best practices in private 
industry identify several opportunities for savings within an IT 
portfolio of investments. Three consolidation practices in the private 
sector also are applicable to the federal government:
    Consolidation of IT around the customer.
    Consolidation of IT within a line of business or function.
    Consolidation of IT infrastructure.
  To identify potential opportunities in these areas, OMB analyzed the 
agency IT investment portfolios and provided feedback and suggestions to 
the agencies. This consolidation analysis not only identified savings 
for the agencies, but also served to strengthen the governance processes 
for IT management by identifying and continually pursuing opportunities 
in this area. For example, use of enterprise licenses for software can 
generate hundreds of millions of dollars in reduced costs.
  In order to maximize consolidation opportunities, agencies must 
continue to identify and inventory the proposed IT investments within 
the agencies and across organizations. These processes are increasing 
the agencies' and OMB's visibility into the type of IT investments the 
federal government is planning, and provides a vehicle for agencies to 
collaborate much more effectively on solutions. Over the past year, OMB:
    Determined that due to redundant infrastructure investments, 
          the federal government was purchasing excess infrastructure 
          capacity, such as telecommunications, office automation, and 
          mainframe computers.
    Identified redundant IT investments made for the same 
          purpose and supporting the same lines of business across 
          multiple agencies.
    Developed portfolios and deployed initial versions of IT 
          investments consolidated around citizen needs. The four 
          portfolios comprise cross-agency E-Government initiatives for 
          citizens, businesses, other levels of government, and the 
          federal government's internal efficiency and effectiveness.
    Rejected agency requests for duplicative IT investments 
          across the federal government, and rather directed agencies to 
          collaborate together to create one-stop points of service.
  In key examples of cross agency consolidations, payroll operations 
will be standardized and consolidated from approximately 22 separate 
providers to a few federal payroll providers by September 2004. The 
current systems employ a variety of paper and electronic processing; 
records are not easily shared between agencies as federal employees 
change jobs in the federal system; and records are manually retired upon 
employees' retirement and resignation. Numerous agencies had targeted 
their payroll operations for costly modernization efforts. Millions of 
dollars will be saved through shared resources and processes and by 
modernizing on a cross-agency, government-wide basis rather than agency-
by-agency. In addition, the Departments of Agriculture and the Interior, 
and the Army Corps of Engineers, consolidated into one parks reservation 
system, which will allow the public to obtain information and make 
reservations for all the recreational opportunities that these agencies 
offer.
  The Administration continues work to ensure that IT investments:
    Reflect consolidation around citizen groups and along lines 
          of business,
    Reduce duplicative collection of data from citizens, 
          businesses, and state and local government
    Purchase enterprise licensees for the federal government 
          where appropriate, and
    Reduce surplus infrastructure capacity.
3.          Few IT investments have significantly improved mission 
          performance.
  IT investment results have been limited by significant redundancy in 
federal business operations. OMB issued guidance requiring that agency 
IT investments synchronize with the FEA. The FEA is a tool that enables 
the government to identify opportunities that leverage technology and 
alleviate redundancy or to highlight where agency overlap limits the 
value of IT investments. Led by OMB, this effort identified 
opportunities to simplify processes and unify IT investments across the 
agencies and within the lines of business of the federal government. The 
Business Reference Model (BRM) is the foundation of the FEA. It 
describes the federal government's lines of business, including 
operations and services to the citizen--independent of the

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Agencies, bureaus, and offices that perform them. The outcome will be a 
more citizen-centered, customer-focused government that maximizes 
technology investments to better achieve mission outcomes.
  For 2004 Budget decisions, OMB required agencies to map their major IT 
investments, as presented in the Exhibit 300, to the BRM. OMB then 
mapped Exhibit 300s to the model and captured the information in the 
Federal Enterprise Architecture Management System (FEAMS). The system 
can now generate analysis reports for agency IT investments by each line 
of business, sub-function, and Agency.
  As a result, OMB now can ensure that IT resources are being allocated 
optimally across common functions that the government performs. 
Functions that are performed by multiple agencies are now clearly 
delineated, and the opportunities for cross-agency collaboration to 
improve performance are readily apparent. Furthermore, because the FEA 
has been validated by the agencies, it has become a common framework for 
initiating cross-agency performance improvements. Over the past year, 
OMB used the BRM to:
    Assist agencies in identifying opportunities for 
          collaborative investments, joint infrastructure projects, and 
          greater use of enterprise licensing across the government--all 
          of which can help agencies to focus on their mission and avoid 
          unnecessary redundant spending.
    Deny funding to redundant investments, while directing 
          agencies to reuse existing IT or join with other agencies 
          making overlapping investments in the appropriate line of 
          business.
4.          Few agencies have plans demonstrating and documenting the 
          linkage between IT capabilities and business needs.
  While there are many ways to prepare enterprise architecture, the most 
important element is identification of how IT can be leveraged best to 
improve agency performance of core missions. Many agency Enterprise 
Architectures lack focus on business results. As a result, many 
agencies, bureaus and operating divisions cannot share information or 
systems. This shortfall increases operating costs as well as burden on 
citizens and businesses. Additionally, agencies cannot easily analyze IT 
security risks and determine investment needs; and agencies make 
redundant investments in IT because programs cannot predict whether IT 
requirements will be met without buying their own version of a system. 
These issues can be addressed through better use of enterprise 
architectures that comprise a ``modernization blueprint''.
  Although some improvements have been made in recent years through 
progress in implementing capital planning and investment control, 
agencies still often base IT investments on business cases that fail to 
link IT investments to performance improvement. As part of OMB's 
evaluation on agency progress in the President's Management Agenda, 
agencies are rated on the quality of their Enterprise Architecture as a 
modernization blueprint. For the 2004 budget, the Administration added 
specific questions to the business case guidance to ensure that agencies 
began to tie IT investments to performance goals and measures.
  Progress in this area includes:
    Agencies are progressing towards fully implementing their 
          own Enterprise Architecture frameworks, meeting criteria set 
          by OMB and the General Accounting Office; these criteria are 
          used to assess agencies on their EA performance as part of the 
          Administration's Management Scorecard for E-Government. Some 
          agencies, such as Department of Energy and Environmental 
          Protection Agency, are basing IT investments on core 
          modernization initiatives identified using their Enterprise 
          Architecture activities. These agencies use the Enterprise 
          Architecture process as an opportunity to identify performance 
          gaps and ways that technology can be used to help close those 
          gaps and better serve the citizen.
    OMB has begun to coordinate EA efforts, groups, working 
          groups, communities of practices, etc., to ensure that the 
          overall strategy and any guidance for EA is driven by the FEA. 
          In the place of the redundant and overlapping activities will 
          be a structured and well-planned modernization effort guided 
          by the work of the FEA.
    For the 2004 business cases, OMB added specific questions to 
          ensure that agencies began to tie IT investments to the 
          performance goals and measures of the programs they support.
5.          Many major IT projects do not meet cost, schedule, and 
          performance goals.
  Under the Federal Acquisition Streamlining Act (FASA) and the Clinger 
Cohen Act, agencies must report and track progress against cost, 
schedule and performance goals for IT. Under OMB Circular A-11, agencies 
are expected to achieve on average 90 percent of the cost and schedule 
goals without reducing the performance capabilities of the items being 
acquired. There is wide variation in the performance of agencies against 
these benchmarks. The greatest problem for the agencies is identifying 
how a project is performing against planned costs, schedule, and mission 
improvement goals. Until agencies begin to establish and document 
baselines, the Administration's ability to assess whether agencies are 
meeting such goals will be limited.
  A comparison of agency investment requests for 2003, versus what is 
reported as actual costs, provides specific demonstration that too many 
IT projects have cost and schedule overruns. A sample comparison of 
projects-identified cost growth ranging from 10 percent to 225 percent! 
Not surprising, these same projects failed to successfully make the 
business case for the 2004 budget and have either been rejected or 
placed on the ``At Risk List''.
  Over the past year, OMB has approached this issue from two separate 
yet complementary standpoints: 1) improving agencies abilities to meet 
planned cost, schedule, and performance targets, and 2) raising the 
skills of the federal IT workforce and agencies.

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   The root problem appears to be a shortfall of skilled IT 
professionals to support the magnitude of federal IT projects. 
Specifically, nearly 1,200 of this year's IT projects (major and small) 
represent IT projects over $5 million; therefore, the federal government 
needs a similar number of qualified project managers and solutions 
architects. However, review of over 1,000 proposed IT business cases for 
2004 indicates a significant shortage of skilled personnel, which 
increases the risk that IT projects will fail. A Gartner August 2002 
report (Get the federal IT Workforce in Shape, 19 August 2002, Gartner) 
found that ``Projects to improve federal security, intelligence and E-
Government will not succeed unless the U. S. government has a talented 
and high-caliber IT workforce.'' For a variety of reasons, the current 
IT workforce is not able to meet the increased workload and rapidly 
changing IT environment.
  It is important to note that the skills required of today's IT 
workforce have less to do with technology than with developing and 
justifying business cases; building and leading cross-functional and 
cross-organization teams; and planning and monitoring contractor cost, 
schedule, and performance. Solutions architects are needed to oversee 
integration of people, process and technology elements of a successful 
program. Project managers are needed to lead and direct myriad 
government and contractor personnel, while interfacing with program and 
oversight officials. Unfortunately, many IT project staff have been 
selected based on their education and experience in positions requiring 
technology skills without the benefit of honing business and change 
management skills. In addition, there is a significant change in the 
number of projects in a department from year to year, and IT staff 
cannot move across departments in line with shifting requirements. The 
skills imbalance was identified by the federal CIO Council, which 
established the CIO Council IT Workforce Committee to work with OPM to 
implement innovative commercial best practices toward identifying and 
closing the skills gap.
  The Administration has established a number of efforts to address this 
area, including an inventory of skills and training opportunities, 
enhanced training programs, and an online ``virtual'' job fair. Most 
recently, OPM and the CIO Council IT Workforce Committee developed 
federal project management qualifications. Positions requiring those 
qualifications will be titled with a ``project management'' suffix. The 
qualifications are currently being reviewed by the HR community as well 
as the CIO community. Attaining breakthroughs in closing the skills gap 
requires partnership of Agency mission program managers, HR officers, 
and CIOs. While it was primarily the CIO Council that led the charge, 
the project management challenge and the OPM qualifications are 
recognized as enterprise tools that apply to project management of every 
federal investment.
  There are several strategies to improve the government's capacity to 
manage its IT portfolio. In response to the President's Management 
Agenda, and emerging needs such as homeland security, the federal IT 
workforce needs to become flexible to meet these new cross-agency needs. 
To address this issue, over the past year, OMB:
    Required that all major acquisitions implement an Earned 
          Value Management System (EVMS), based on the industry 
          developed ANSI/EIA Standard 748. An EVMS supports program 
          management by effectively integrating the work scope of a 
          program with the schedule and cost elements for optimum 
          program planning and control. The system requires thorough 
          planning, combined with the establishment and disciplined 
          maintenance of a baseline for performance measurement.
    Directed that by the end of 2004 all major acquisition 
          programs should have an EVMS in place that will enable 
          agencies to report accurate information on the achievement of 
          the baseline cost, schedule and performance goals during 2005.
    Indicated that for the 2005 budget submissions, OMB will 
          compare what was reported in the 2004 business cases against 
          what agencies report in 2005 to determine whether or not the 
          investments are meeting cost, schedule and performance goals.
    Directed agencies to have a program management plan and a 
          qualified project manager for projects to be approved for 
          spending in 2004 and thereafter.
6.          Major gaps exist in agency and government-wide computer-
          related security.
  The Government Information Security Reform Act (GISRA) requires 
federal agencies and Inspector General (IGs) to conduct annual IT 
security reviews of programs and systems and report the results of those 
reviews to OMB and the Congress. OMB issued specific reporting 
instructions to agencies and IGs to ensure appropriate and uniform 
reporting. GISRA was recently revised under the E-Government Act of 2002 
and renamed the Federal Information Security Management Act.
  Under the first year of GISRA reporting in 2001, the Administration 
was able to establish a baseline of agencies' IT security performance. 
OMB is assessing the 2002 agency and IG reports, to identify progress 
made against that baseline as well as identify new or remaining 
weaknesses. A summary of agency and IG reports will be included in the 
annual OMB report to Congress on IT security in 2003. Initial review of 
agency and IG reports are mixed. While some agencies (e.g., DOJ, DOT, 
and DOL) have demonstrated clear progress over the last year, 
significant challenges remain for other agencies.
  Agency and IG reviews identify numerous IT security weaknesses. To 
ensure that those weaknesses are appropriately addressed, OMB guidance 
also requires agencies to develop, implement, and maintain plans of 
action and milestones for every program and system where an IT security 
weakness was found. Agencies submit these plans along with quarterly 
updates on their progress in closing security performance gaps to

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OMB. These plans are tied directly to the budget request for a system. 
Agency progress in executing their plans is used in determining the 
quarterly E-Government score for the President's Management Agenda 
Scorecard. Last year, OMB also increased enforcement of the IT security 
criteria for funding new investments. This year, OMB is reinforcing 
longstanding policy that agencies address serious IT security weaknesses 
in their legacy systems prior to proceeding with new IT investments.
  For the first time, the federal government's IT security program now 
has a basic set of IT security performance measures, a comprehensive and 
uniform process for collecting data against those measures, and a set of 
tasks and milestones that enable tracking of federal IT security 
progress. Additionally, agency reports reveal that further progress has 
been made against the six common government-wide IT security weaknesses 
identified in last year's budget:
  1. Increasing agency senior management attention to IT security. In 
addition to conditionally approving or disapproving agency IT security 
programs, OMB used the President's Management Agenda Scorecard to focus 
on serious IT security weaknesses. Through the scorecard, OMB and senior 
agency officials monitor agency progress on a quarterly basis. As a 
result, senior executives at most agencies are paying greater attention 
to IT security.
  2. Development of IT security performance measures. For the 2002 
reporting instructions OMB developed high-level management performance 
measures to assist agencies in evaluating their IT security status and 
the performance of officials charged with implementing specific IT 
security requirements. Agencies reported the results of their security 
evaluations and their progress implementing their corrective action 
plans according to these performance measures. These measures are 
mandatory and help to ensure that accountability follows authority.
  3. Improving security education and awareness. Through the 
Administration's ``Go-Learn'' E-Government initiative on establishing 
and delivering electronic training, IT security courses were available 
to all federal agencies in late 2002. Initial courses are targeted to 
CIOs and program managers, with additional courses to be added for IT 
security managers, and the general workforce.
  4. Increasing integration of security into capital planning and 
investment control. OMB continues to aggressively address this issue 
through the budget process, to ensure that adequate security is 
incorporated directly into and funded over the life cycle of all systems 
and programs before funding is approved. Through this process agencies 
can demonstrate explicitly how much they are spending on security and 
associate that spending with a given level of performance. OMB also 
provided agencies guidance in determining IT security costs of their IT 
investments. As a result, federal agencies will be far better equipped 
to determine what funding is necessary to achieve improved IT security 
performance.
  5. Working toward ensuring that contractor services are adequately 
secure. Through the Administration's Committee on Executive Branch 
Information Systems Security, an issue group was created to review this 
problem and develop recommendations for its resolution, to include 
addressing how security is handled in contracts themselves. This issue 
is currently under review by the Federal Acquisition Regulatory Council 
to develop, for government-wide use, a clause to ensure security is 
addressed as appropriate in contracts.
  6. Improving process of detecting, reporting, and sharing information 
on vulnerabilities. Early warning for the entire federal community 
starts first with detection by individual agencies and reporting to 
incident response centers at the FBI, GSA, DOD, or elsewhere. While it 
is critical that agencies and their components report all incidents in a 
timely manner, it is also essential that agencies actively install 
corrective patches for known vulnerabilities. To further assist agencies 
in doing so, GSA's Federal Computer Incident Response Center (FedCIRC) 
recently awarded a contract on patch management. Through this work, 
FedCIRC will be able to disseminate patches to all agencies more 
effectively.
  As agencies conduct more reviews, the number of security weaknesses 
they will find is likely to increase. Based on agency and IG IT security 
reports, agencies' plans of action and milestones, and IT budget 
materials, both progress and weaknesses have been identified. OMB set 
targeted milestones for improvement for some of the critical IT security 
weaknesses. These targets include:
    More agencies must establish and maintain an agency-wide 
          process for developing and implementing program and system 
          level plans. Plans of action and milestones must serve as an 
          agency's authoritative management tool, to ensure that program 
          and system level IT security weaknesses, once identified, are 
          tracked and corrected. By the end of 2003, all agencies shall 
          have an adequate process in place.
    Many agencies find themselves faced with the same security 
          weaknesses year after year. They lack system level security 
          plans and certifications. Through the budget process, OMB will 
          continue to assist agencies in prioritizing and reallocating 
          funds to address these problems. By the end of 2003, 80 
          percent of federal IT systems shall be certified and 
          accredited.
    While agencies have made improvements in integrating 
          security into new IT investments, significant problems remain 
          in ensuring security of new and in particular, legacy systems. 
          By the end of 2003, 80 percent of the federal government's 
          2004 major IT investments shall appropriately integrate 
          security into the lifecycle of the investment.

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          Making Use of Statutory Authorities for IT Management

  In addition to the cross-cutting steps taken to address each of these 
chronic problems as discussed above, OMB has also begun to use one of 
the key authorities established in section 5113 ``Enforcement of 
Accountability'' of the CCA. Under this authority, the use of which has 
been endorsed by the General Accounting Office (GAO), the Director is 
required to evaluate information resources management practices of the 
executive agencies with respect to IT investments. As part of this 
evaluation OMB issued ``Clinger Cohen Letters''. These letters were used 
to identify and halt further investment in potentially redundant IT 
investments, and are summarized below.

Clinger Cohen Letters Issued:

  E-Clearance issued on April 29, 2002 (B-02-03)
  ``Expedited Processing of National Security Clearances using the 
Clearance Verification System''
    The Clearance Verification System (CVS) ensures that there 
          is documentation in a centrally accessible databases of all 
          government issued security clearances, and is an important 
          element in the Administration's Homeland Security efforts.
    The purpose of this bulletin is to direct Executive branch 
          departments and agencies whose clearance records are not in 
          JPAS or an intelligence community database to comply with the 
          Bulletin's requirements to load clearance information into the 
          combined environment. The bulletin also gives OPM the 
          authority to link the DoD and OPM systems to simplify and 
          automate locating investigations and clearances for anyone in 
          DoD or any civilian agencies, and will reduce the number of 
          reinvestigations.
  Online Rulemaking Management issued on May 6, 2002 (M-02-08)
  ``Redundant Information Systems Relating to On-Line Rulemaking 
Initiative''
    The purpose of this memorandum is to advise agency heads of 
          the intention to consolidate redundant IT systems relating to 
          the President's on-line rulemaking initiative.
            The memo directs all federal rulemaking agencies to:
            --LLeverage and use a single, front-end web application for 
          receiving public comments on proposed agency rules by December 
          31, 2002.
            --LConsolidate duplicative ``back end'' information 
          technology systems into an integrated solution built on an 
          existing system and processes by December 31, 2003.
            --LConform agency IT spending to the On-Line Rulemaking 
          program plan.
  Homeland Security issued July 19, 2002 (M-02-12)
  ``Reducing Redundant IT Infrastructure Related to Homeland Security''
    Consolidation and integration of IT infrastructure across 
          the component agencies of the Department of Homeland Security 
          presents significant opportunities for savings while providing 
          the best investments for our homeland security mission.
    The memo directs component agencies to:
            --LCease temporarily all IT infrastructure system 
          development and planned modernization efforts above $500,000 
          pending an expedited review of all DHS component agencies 
          investments.
            --LIdentify any current or planned spending on IT 
          infrastructure
            --LParticipate in the Homeland Security IT Investment Review 
          Group led by the Office of Homeland Security (OHS) and OMB.
  Homeland Security issued July 30, 2002 (M-02-13)
  ``Review and Consolidation of Business Management Systems for the 
Proposed Department of Homeland Security''
    An effective DHS requires high quality integrated common 
          systems. A similar opportunity to integrate IT for 
          effectiveness and economy exists in the case of management 
          systems for financial management, procurement, and human 
          resources.
    The memo directs component agencies to:
            --LCease temporarily new financial management, procurement, 
          and HR system development or modernization efforts above 
          $500,000 pending an expedited review of all DHS component 
          agency investment plans.
            --LIdentify any current and planned spending on IT systems 
          directly for or related to financial management, human 
          resources management, and procurement.
            --LParticipate in the Business Systems IT Review Group led 
          by OMB and OHS.
  Recreation One-Stop issued on December 17, 2002 (M-03-03)
  ``Redundant Reservations Systems Relating to Recreation One-Stop 
Initiative''
    The purpose of this memorandum is to advise agency heads of 
          the intention to consolidate redundant IT systems relating to 
          recreation reservations systems as part of the President's 
          Recreation One-Stop Initiative.
    Affected agency IT spending for recreation reservation 
          systems must conform to the Recreation One-Stop reservation 
          program plan and the October 2003 consolidation. If necessary, 
          OMB will apportion funds consistent with a migration plan 
          developed by the Recreation One-Stop reservation initiative 
          team.
  E-Payroll issued on January 10, 2003 (M-03-05)
  ``Consolidating and Standardizing Federal Civilian Payroll''
    The purpose of this memorandum is to advise agency heads of 
          the actions required to consolidate federal government Payroll 
          providers. Specific actions include:

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            --LDoD, GSA, DOI, and USDA will proceed with payroll 
          processing migration and consolidation to two partnerships 
          under OPM's leadership.
            --LAgencies who receive payroll processing from DoD, GSA, 
          DOI or USDA will remain with those providers through September 
          30, 2004.
            --LAgencies identified to migrate to a new provider must 
          confirm selection of payroll processing provider with OPM no 
          later than February 3, 2003.
            --LAgencies other than DoD, GSA, DOI, and USDA shall not 
          spend 2003 funds for modernization of payroll processing 
          unless that IT investment facilitates the agency migration to 
          one of the consolidated payroll processors.
  Many agencies made significant progress in accomplishing the goals of 
expanded E-Government, leveraging information technology to become more 
citizen-centered and results oriented. For more information on agency 
implementation of the Expanding E-Government initiative, see Table 22-1; 
and for more information about the PMA Scorecard, see the ``Governing 
with Accountability'' chapter in the Budget volume.

Improving Performance and Citizen Service Across Government through the 
                           E-Gov Initiatives:

  The expanded E-Government initiatives are improving the delivery of 
government services to the citizen. Instead of putting thousands of 
government forms and reams of information online, the federal government 
is using technology as a tool to better serve citizens and improve 
efficiency. IT provides higher quality of information at an often lower 
cost to the government. People are able to choose when they access the 
information and utilize these government services electronically. The 
government is making progress both in agency-specific efforts and in the 
cross-agency initiatives. Detail on these cross-agency initiatives is 
provided in Table 22-2 of this document. Here are some highlights of 
major successes since February 2002:
  Volunteer.gov: Works in support of the President's USAFreedomCorps 
initiative, allowing citizens to volunteer for more than 100,000 
openings at national parks, veteran's hospitals and other federal 
facilities.
  Recreation.gov: One-stop online access to America's National Parks and 
public recreation areas. The website includes links to 1900 federal 
parks with over 750,000 site visitors per month.
  GovBenefits.gov: One-stop access to information and services of almost 
200 government programs representing more than $1 trillion in annual 
benefits. GovBenefits receives over 500,000 visitors per month and is 
represented on USA Today's list of ``Hot Sites.''
  Integrated Acquisition: Supports cost-effective acquisition of goods 
and services by agencies, while eliminating inefficiencies in the 
current acquisition environment by providing a one-stop portal for 
vendor registration. In addition, this initiative is providing 
government purchasing managers with a past performance information 
retrieval system and an on-line catalog of items available at different 
prices from multiple agency contracts.
  Progress has also improved in agencies becoming more citizen-centered 
and results oriented, based on results from the perspective of the four 
key citizen-centered groups.
            Government to Citizen (G2C). The objective of the portfolio 
          is to provide one-stop, on-line access to information and 
          services for the citizen. The portfolio has met most of its 
          objectives, but work remains to be done. GovBenefits.gov has 
          compiled most government benefit programs online and developed 
          a tool so citizens can easily determine their eligibility for 
          benefit programs. The portfolio is reusing this tool on 
          specific benefit topics like seniors, loans, and 
          disabilities--multiplying its impact for the citizen. 77 
          percent of government site users have gotten tourism and 
          recreation information from government websites (Pew Internet 
          & American Life Project, April 2002). Recreation.gov has 
          merged recreation data from across the government into an easy 
          to use site that addresses this demand. It also provides the 
          same data to private sector sites that pick subsets for their 
          specific topic web site--``franchising'' much like GovBenefits 
          above. Finally IRS Free Filing is using a private-public 
          partnership to deliver free Internet tax filing to the public. 
          70 percent of those who filed their taxes online say have 
          saved time and about half say they saved more than an hour 
          (Pew).
            Government to Business (G2B). The goal of the Government to 
          Business portfolio is to reduce burdens on business, provide 
          one-stop access to information and enable digital 
          communication using the language of E-Business (XML). 
          Businesses have started to receive benefits as a result of our 
          efforts through a series of one-stop portals and soon as a 
          result of limited information re-use across agencies. Success 
          from the Business Compliance One-Stop initiative can already 
          be found in Businesslaw.gov where businesses can access 
          information about laws and regulations and can use expert 
          tools that make it easier and cheaper to understand and comply 
          with laws and regulations. Exciting work has also begun to 
          form the basis for a unified portfolio of health data domains 
          that will allow for the sharing of medical record information 
          across government agencies and healthcare organizations. Under 
          the E-Rulemaking initiative, businesses will no longer need 
          the assistance of a lawyer or lobbyist to participate in the 
          regulatory process. Citizens and businesses can now easily 
          find, read and comment on proposed federal rules or 
          regulations at the regulations.gov website. Finally, the 
          Expanding Electronic Tax Products for Businesses Initiative 
          will benefit 5.4 million corporations by reducing

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          the burden associated with filing the 1120/1120S (Corporate 
          Income Tax) Forms.
            Government to Government (G2G). The G2G portfolio's primary 
          goal is to enable federal, state and local governments to more 
          easily work together to better serve citizens within key lines 
          of business. There are mixed results. Tremendous progress was 
          made on two initiatives, E-Grants and E-Vital. In 2002, both 
          projects worked closely with state and local governments to 
          create standards and pilots that facilitate data integration 
          and deliver measurable benefits to all levels of government. 
          Three other projects, relate to Homeland Security. 
          Stakeholders in these initiatives serve vital constituencies, 
          and in many cases maintain significant existing infrastructure 
          investments. The Disaster Management initiative launched a 
          portal (disasterhelp.gov) for public safety personnel that 
          includes secure messaging and tools to facilitate 
          communication and disaster response.
            Internal Efficiency and Effectiveness (IEE). This 
          portfolio's focus is to apply industry best practices to 
          government. Accomplishments in 2002 initiated business 
          transformation successes by advancing agency partnering, 
          citizen focus, and reduction of stovepipe systems. DOT's 
          Virtual University investment was leveraged to deliver the E-
          Training government-wide online training portal (Golearn.gov); 
          migrating online training services from over 40 agencies to 
          one, while supporting areas of competency in achieving Human 
          Capital goals. E-Payroll, through the efforts of multi-agency 
          teams, is initiating the migration of agencies from the 
          present 22 providers to two payroll partnerships, with a 
          projected lifecycle cost savings of $1.2 billion. Integrated 
          Acquisition has resulted in an agency-shareable single vendor-
          performance file; a single vendor registration area that makes 
          it easier to do business with the federal government, and a 
          community platform for the Intra-Governmental Transfers, a 
          significant governmental accounting challenge. E-clearance has 
          defined the aggregation and sharing of clearances along a 
          single entry point, 98 percent of investigations will be 
          located with one search.

            Looking to the Future: Overall Governance Process

  In order to generate performance improvement from IT across the 
government, it is necessary to rethink the organizational, governance, 
and funding structures that hamper cross-agency coordination. Actively 
managing federal IT investments as a consolidated portfolio is needed to 
obtain more productivity from the federal IT investments. There are 
major policy decisions that must be made, including what will be the 
roles of agencies with overlapping responsibilities. These decisions 
must be made to drive productivity and better deliver the services to 
the citizens.
  To facilitate the federal government working as one enterprise, the 
government has developed a number of new tools. The FEA is helping to 
identify opportunities for agencies to collaborate and eliminate 
redundant spending. The FEA BRM describes the federal government by 
common lines of business, and opportunities for key cross organization 
initiatives. By describing the federal government around common business 
areas instead of the stovepiped agency-by-agency view, it promotes 
agency collaboration. The Performance Reference Model (PRM) provides a 
framework for identifying performance improvement opportunities in 
quality, costs, and cycle time, spanning traditional organizational 
structures and boundaries.
   In addition, the Expanding E-Government Initiative requires agencies 
to develop modernization blueprints that will close performance gaps and 
more effectively perform their mission to the citizens. Together, the 
FEA and agency modernization blueprints identify what agencies have IT 
investments and where there are gaps in leveraging technology for 
performance improvement or opportunities to consolidate IT spending.
  Agencies have started to come together under the leadership of the 
President's Management Council (PMC) to establish a framework for 
collaboration. The PMC has identified three of the E-Government 
initiatives (Project SAFECOM on wireless interoperability, Disaster 
Management, and E-authentication) as needing full PMC involvement, while 
determining the remaining 21 should be managed by either the team of 
agencies affected or a lead agency that has primary mission 
responsibility addressed by an initiative.
  In 2004 OMB proposes to add staff to the new Office of Electronic 
Government and IT to develop and use the FEA. The FEA will be used to 
identify both significant gaps as well as redundancies across agency 
major IT investments.
  While there are new tools to foster collaboration, agencies' CIOs have 
not felt empowered to develop new joint investments. Using agency 
business case data and the BRM, OMB identified that as much as 20 
percent of agency IT requests could benefit from a joint agency 
approach. However, of the approximately 1300 major projects that were 
submitted in 2004, a small number were joint submissions from multiple 
agencies. The government will continue to incorporate enterprise 
architecture criteria into the regular process of developing joint IT 
investment proposals as well as to use the budget process to reduce 
duplicative spending.
  Emerging from this process will be a systematic way to group 
interagency initiatives into three areas. In each area, it will be 
critical to assign clear responsibility to the agency or agencies that 
must take the lead in implementing the initiatives. The three areas are:
  1. IT and E-Government projects where it is clear that one agency has 
the lead. These can be implemented through the normal agency-specific 
budget process.

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  2. IT and E-Government projects where a subset of agencies are 
involved. These may require joint ownership and funding.
  3. IT and E-Government projects that are common to all agencies or 
rise and govern at a level of major policy significance. These will 
require action from the PMC as a whole to be successful, as well as a 
new way to finance their operations.

       Expanding the Transformation by Modernizing Across Agencies

  In order to continue, enhance, and make lasting E-Government 
transformation, the Administration is working to integrate the FEA with 
federal budget preparation and execution processes. The fully integrated 
processes will allow continuous integration and consolidation of systems 
and processes in order to better fulfill citizen needs. The FEA is a 
powerful tool for identifying both key gaps and redundant efforts and 
can be used to determine the most effective investment of IT.
  A recent report by the National Commission on the Public Service, 
chaired by Paul A. Volcker, entitled ``Urgent Business for America: 
Revitalizing the Federal Government for the 21st Century'', found that 
``Across the full range of government activities, new demands are 
accelerating, and the pace of change is quickening. At the same time, 
the federal government has had difficulty in adapting to the knowledge-
based economy and taking advantage of the significant advances in 
technology.'' The FEA will allow the government to address these 
challenges by identifying both significant gaps as well as opportunities 
to leverage technology across agency processes. The FEA BRM describes 
the federal government by common lines of business, and points to 
opportunities for key cross organization initiatives.
   Working with the Chief Information Officer's (CIO) Council, OMB built 
a first version of the BRM. It has used this model to assess agency IT 
investments for 2004 and identify areas for future integration across 
agencies. The Administration is incorporating enterprise architecture 
criteria into the regular process of developing joint IT investment 
proposals. In addition, the new E-Government Act should the 
identification and use of cross agency initiatives consistent with this 
approach. The process is premised on several critical success factors:
    The Director of OMB and the PMC work together to establish 
          targets for consolidation of IT initiatives to achieve 
          substantial cost and citizen service gains.
    Federal agencies analyze IT redundancies and gaps in order 
          to achieve citizen outcome goals.
    Business line owners in agencies are identified and provided 
          with the authority and resources to lead cross-agency 
          consolidation efforts.
    Resources are committed by both the business line owners and 
          the involved agencies to ensure that complete and accurate 
          analysis of consolidation opportunities are conducted.
    OMB oversees the overall process, utilizing the FEA, of 
          evaluating agency progress in eliminating redundancies and 
          gaps through the budget process.
    Communication with key Congressional stakeholders, including 
          GAO and the appropriate committees, occurs regularly.
   The Administration has defined an annual cycle for identifying, 
analyzing and deploying opportunities to integrate and consolidate 
activities along business lines that cross agency boundaries. The policy 
of the Administration is that IT transformation will be based on 
consolidation along lines of business and citizen needs: agencies will 
have to make the business case for developing a unique solution.
   As a result of deployment and use of the FEA BRM in evaluating 2004 
agency IT budgets requests, OMB has been able to identify potential 
redundancies in six business lines:
  Financial Management--involves the aggregate set of accounting 
practices and procedures that allow for the accurate, efficient, 
transparent, and effective handling of all government revenues, funding, 
and expenditures. This includes cost management, funds management, 
financial reporting, general ledger management, payment management and 
accounts receivable management. OMB identified over $250 million in 
financial projects that are candidates for further analysis of potential 
savings.
  Data and Statistics--includes activities performed in providing data 
and information pertaining to the current state of the nation in areas 
such as the economy, labor, weather, international trade, etc.
  Human Resources--includes all activities associated with the 
recruitment, management and separation of employees. It includes 
recruitment, staffing, employee and labor relations, advancement and 
awards, benefit management, payroll management and expense 
reimbursement, resource training and development and security clearance 
management. Based upon a review of systems in the Human Resources 
business line, OMB identified systems requests of over $50 million that 
should be further assessed for potential savings.
  Monetary Benefits--involves the allocation of money to members of the 
public for retirement (e.g., Social Security), welfare, unemployment, 
medical services (e.g., Medicare, Medicaid), and other related services. 
Initial review revealed an estimated $200 million in investments that 
require further assessment.
  Criminal Investigations--includes the systems that support the federal 
government's criminal investigation activities. Initial review revealed 
an estimated $300 million in investments that require further 
assessment.
  Public Health Monitoring--involves activities associated with 
monitoring the public health and tracking the spread of disease.
   Funding for systems in these areas will be subject to review and 
potential integration or consolidation. Teams composed of 
representatives of each partner agency, the lead agency or ``business 
line owner'', and

[[Page 420]]

appropriate OMB officials would be established to conduct a thorough 
assessment of the potential redundancies in each business line. Based on 
these assessments, funding would be aligned; the funding would then be 
managed by the business line owners. A portion of the savings from 
eliminating redundant systems within these business lines could be re-
allocated to higher priority activities, as appropriate, in coordination 
with the agency.

                               Conclusion

   E-Government is an integral part of the President's Management 
Agenda, making it easier for citizens and businesses to interact with 
their government, save taxpayer dollars and streamline citizen-to-
government transactions. Table 22-1 summarizes the results of IT 
management processes at major agencies while Table 22-2 provides summary 
information on each of the Presidential E-Government initiatives. A copy 
of the President's E-Government strategy, which includes additional 
information on each of the E-Government Initiatives, is available on the 
OMB Web site at www.omb.gov.
  In conclusion, while the federal government has made significant 
progress in implementing E-Government to better serve the citizen 
efficiently, work remains. The federal government must further 
rationalize its architecture to eliminate redundant IT investments that 
are both costly and often create unnecessary burden to the citizen. OMB 
expects the number of interagency E-Government initiatives to grow 
significantly in the 2005 budget process as a result of the further 
deployment of other FEA Reference Models and the expansion of OMB's FEA 
governance processes, as discussed above. Agencies must continue to 
collaborate together to develop innovative solutions and work as one 
federal enterprise instead of individual agencies. OMB will continue to 
focus agencies on achieving measurable results from IT investments. 
Agencies must also continue to improve their workforce to better manage 
its IT investment and improve the security of these investments.

[[Page 421]]



                                                            Table 22-1.  EFFECTIVENESS OF AGENCY'S IT MANAGEMENT AND E-GOV PROCESSES
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   Capital Planning and Investment          Enterprise Architecture (EA)                                                                                     Process Improvement Milestones for
     Control (CPIC) Effectiveness                  Effectiveness                  Business Cases for IT Projects                 E-Gov Progress                      Calendar Year 2003
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                           Agriculture
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
USDA's CPIC process is used in         USDA's EA is continuing to focus on    For the 2004 budget, USDA prepared 50  USDA continues to participate in many  The Department should create an
 concert with their Modernization       the business, data, application, and   business cases. 48 made the business   E-Gov initiatives including Safecom,   integrated EA effort that
 Blueprint, EA, and their E-Gov         technology layers of the EA. USDA is   case. USDA will review its IT          Gov-Benefits, Geospatial, e-Loans, e-  consolidates the myriad of EA
 Strategy throughout the budget         also working to integrate the EA       investments to ensure that projects    Grants, e-Payroll, e-Training, e-      efforts underway in the Department.
 process. The CPIC and EA are working   efforts throughout the department.     and systems that meet the criteria     Travel, Integrated Acquisition, and    All organizations within USDA
 toward full integration.                                                      for major projects provide business    e-Authentication. Starting in 2003,    should partner with the
                                                                               cases.                                 USDA will participate in the e-        Department's Office of the CIO to
                                                                                                                      Grants pilot by using the new          eliminate the redundant EA efforts
                                                                                                                      standard for grant applications and    and to continually pursue
                                                                                                                      synopsis data. The USDA E-loans        opportunities for consolidating
                                                                                                                      initiative must be aligned and         office automation.
                                                                                                                      coordinated with the government wide
                                                                                                                      e-Loans initiative managed by the
                                                                                                                      Department of Education. As a
                                                                                                                      federal payroll provider, USDA is
                                                                                                                      responsible for financing and
                                                                                                                      migration strategies to ensure e-
                                                                                                                      Payroll goals are met. USDA's
                                                                                                                      progress in complying with GPEA has
                                                                                                                      58 percent (272) of its 469 total
                                                                                                                      transactions projected to meet the
                                                                                                                      deadline.
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[[Page 422]]


                                                                                            Commerce
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All components (CIO, CFO, Procurement  DOC's EA work is identifying key       Commerce provided business cases for   DOC's International Trade              In 2003, Commerce should continue
 Executive) participate in the CPIC     business modernization issues and      all major systems and 60 percent of    Administration is the managing         their efforts to align the agency
 process. DOC has made progress         has made progress on developing the    its total IT investments.              partner of the International Trade     EA with the Federal Enterprise
 toward integrating its CPIC and EA     4 layers (Business, Data,                                                     Process Streamlining initiative        Architecture. The department will
 processes.                             Application, Technology). The EA is                                           (ITPS), and NOAA and Census are        continue and increase involvement
                                        used to make budget decisions about                                           actively involved in the Geospatial    in the development and deployment
                                        IT investments.                                                               One-Stop initiative. DOC is also       of the President's E-Government
                                                                                                                      participating in the integrated        initiatives. By mid-February, the
                                                                                                                      project team of Project SAFECOM and    Department will update the Agency's
                                                                                                                      is involved in Rec-One Stop, e-        IT Strategic Plan, tie to specific
                                                                                                                      Grants, e-Training, e-Travel,          measurable results and identify 2-3
                                                                                                                      Integrated Acquisition and e-          major modernization initiatives for
                                                                                                                      Authentication. DOC has made           the department that are also
                                                                                                                      progress in meeting its GPEA           strongly linked to measurable
                                                                                                                      requirements; only 11 significant      outcomes/results.
                                                                                                                      transactions (transactions with over  Commerce will submit a revised
                                                                                                                      5000 respondents) will be delayed      Enterprise Architecture that
                                                                                                                      beyond the end of 2003.                reflects these major modernization
                                                                                                                                                             initiatives.
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[[Page 423]]


                                                                                      Department of Defense
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
DoD operates a lengthy budget review   DoD's Enterprise Architecture, the     DoD submitted complete business cases  DoD is involved in many of the E-Gov   DoD will release the newest version
 process, the Planning, Programming     Global Infrastructure Grid (GIG), is   for 184 major projects, as defined     initiatives including, Online          (version 2.0) of the department's
 and Budgeting System (PPBS), which     a good start for developing an         by DoD, totaling about $14 billion.    Rulemaking Management, Disaster        Enterprise Architecture, known as
 serves as the capital planning and     Enterprise Architecture. The newest    This shows a substantial improvement   Assistance and Crisis Response,        the Global Information Grid (GIG)
 investment control process for DoD.    version, Version 2.0, to be released   by the department to increase the      Project Safecom, e-Grants,             in January 2003 for Departmental
 The PPBS system often fails,           in January 2003 for departmental       visibility into the Information        Geospatial One-Stop, Integrated        coordination. DoD will release the
 however, to link budget and            coordination, is expected to expand    Technology portfolio. In addition,     Acquisition, e-Authentication, and e-  Financial Management ``To-Be''
 performance for Information            the scope of the current version of    the quality of the business cases      Records. DoD is commended for the      Architecture in April 2003. DoD
 Technology systems and to integrate    the Enterprise Architecture. The DoD   improved greatly.                      work it has done with the E-           will continue to determine the most
 Information Technology efforts with    Chief Information Officer will work                                           Clearance and E-Authentication E-Gov   appropriate alignment of the
 the mission of the department.         to ensure the Financial Management                                            projects. DoD is also working with     department's Enterprise
                                        Architecture (FMA) effort is                                                  other federal agencies in the e-       Architecture and the Financial
                                        consistent with the department's                                              Payroll initiative. DoD is improving   Management Architecture with the
                                        Enterprise Architecture, the Global                                           the coordination and alignment of      Federal Business Reference Model.
                                        Infrastructure Grid.                                                          the medical care delivery systems in
                                                                                                                      DoD and the Department of Veterans
                                                                                                                      Affairs (VA). DoD continues to make
                                                                                                                      progress implementing the
                                                                                                                      requirements of GPEA. DoD projects
                                                                                                                      that 69 percent (94) of 137 total
                                                                                                                      transactions will meet the deadline
                                                                                                                      to comply with GPEA.
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[[Page 424]]


                                                                                            Education
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
All components (CIO, CFO, PEC)         Education's EA work has made progress  Many of ED's projects failed to make   ED's E-Gov efforts are resulting in    In terms of EA, ED must develop a
 participate in its CPIC process. The   on developing the 4 layers             successful business cases because of   tangible efficiencies and              comprehensive strategy that
 Department has developed an            (business, data, application, and      security weaknesses and will be        improvements. ED has improved its      clarifies:
 integrated CPIC process which will     technology), but does not yet fully    placed on the ``At-Risk'' list for     business cases and investment review   the factors that will guide
 allow for analysis of IT investments   address security. ED has developed a   monitoring. ED will report to OMB on   process and is significantly ahead     EA development prior to One-ED
 for compliance with the EA.            draft Security Reference Model which   a quarterly basis the progress made    of other agencies on GPEA              completion;
                                        addresses this shortfall. ED should    toward certifying and accrediting      requirements. The Department is        how IT decisions will be
                                        continue its work to align FSA's EA    each system described in an ``At-      involved in a number of the E-Gov      coordinated with both an
                                        with the Department's EA and the       Risk'' business case.                  initiatives including Gov-Benefits,    ``interim'' EA and ongoing
                                        Federal Enterprise Architecture.                                              e-Loans, e-Grants, e-Travel, e-        information provided by One-ED; and
                                                                                                                      Training, Integrated Acquisition and   how agency-wide IT
                                                                                                                      e-Authentication. The Department       decisions will be coordinated with
                                                                                                                      should begin implementation of the e-  FSA IT decisions prior to the
                                                                                                                      Loans initiative. ED has made          completion of an integrated EA. ED
                                                                                                                      progress in meeting GPEA               should continue the implementation
                                                                                                                      requirements: 74 percent (126) of      of system risk assessments and
                                                                                                                      its transactions (representing 88      associated corrective action plans,
                                                                                                                      percent of the total respondent        and certify and accredit all major
                                                                                                                      burden) are projected to have an       systems.
                                                                                                                      electronic option. ED is developing
                                                                                                                      a plan for the incorporation of the
                                                                                                                      remaining relevant transactions.
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[[Page 425]]


                                                                                             Energy
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The Department has a strong CPIC       DOE has made significant progress on   The Department has made significant    The Department should continue         The Department should create an
 process that is integrated with both   its EA efforts and should continue     progress on providing business cases   working on the E-Gov initiatives. It   integrated EA effort that
 the EA efforts and the budget          working on aligning its EA with the    compliant with A-11 and A-130.         is currently a partner in including    accommodates the myriad of EA
 process.                               Federal Enterprise Architecture        However, many of DOE's projects        Gov-Benefits, E-Records, E-Grants, E-  efforts underway in the Department.
                                        (FEA) effort.                          failed to make successful business     Training, E-Travel, Integrated         All organizations within DOE are
                                                                               cases and will be placed on the ``At-  Acquisition, and E-Authentication.     directed to partner with the
                                                                               Risk'' list for monitoring. DOE must   DOE's progress in complying with       Department's Office of the CIO to
                                                                               report to OMB on a quarterly basis     GPEA indicates three of the            eliminate the redundant EA efforts
                                                                               on the progress made toward            projected 19 transactions will meet    and to continue to pursue
                                                                               strengthening business cases for       the deadline of 10/03.                 opportunities for consolidating
                                                                               ``At-Risk'' projects and the                                                  office automation and
                                                                               management of the projects.                                                   infrastructure buys by utilizing
                                                                                                                                                             enterprise licenses and
                                                                                                                                                             Departmental purchases. DOE is also
                                                                                                                                                             reviewing all financial management
                                                                                                                                                             systems and efforts to ensure
                                                                                                                                                             alignment with the Department's
                                                                                                                                                             plans for I-MANAGE.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                    Health and Human Services
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
HHS shows evidence of commitment to    The departmental EA efforts are in     HHS' IT projects are generally         HHS has continued to lead well on E-   Improve coordination of HHS's
 strengthening its central CPIC         the early stages, not addressing       tracking well on cost, schedule, and   Grants and Consolidated Health         internal IT activities with E-
 process. Progress must continue and    equally all parts of the Department,   performance. However, more than 50     Informatics (CHI). On the cross-       Grants, Geospatial One-stop and E-
 produce results including a true       and manifested in several separate     percent of the HHS major system        agency E-Gov agenda front, HHS has     Gov initiatives related to
 integration of IT capital planning     Enterprise Architecture efforts.       business cases (Ex. 300s) require      moved forward on many detailed         simplifying administrative systems.
 with the general budget decision-                                             improvement because they               implementation issues encountered in   OMB notes that work on the
 making process.                                                               inadequately address security. HHS     E-Grants, filed the Ex. 300 for        Enterprise Architecture should
                                                                               did not submit Ex. 300s for some       Consolidated Health Informatics, and   progress quickly to an integrated
                                                                               large projects.                        increased commitment of resources.     and comprehensive departmental
                                                                                                                      HHS's progress report on complying     process for EA, to identify and
                                                                                                                      with GPEA shows 63 percent (212) of    reduce redundancies, and map the
                                                                                                                      its 337 total transactions projected   Departmental EA to the Federal
                                                                                                                      to meet the deadline. Additional       Enterprise Architecture efforts of
                                                                                                                      progress is dependent upon             OMB.
                                                                                                                      establishing a Public Key
                                                                                                                      Infrastructure for electronic
                                                                                                                      signatures, working with the E-
                                                                                                                      Authentication initiative.
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[[Page 426]]


                                                                                  Housing and Urban Development
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
HUD has a strong CPIC process that is  HUD has made significant progress on   HUD submitted business cases on 100    HUD has continued to be a partner in   HUD will develop an Action Plan for
 integrated with both the EA efforts    their EA efforts and should continue   percent of major systems for the       many of the 24 E-Gov initiatives,      meeting milestones in major
 and the budget process.                working on aligning their EA with      2004 Budget and were operating         including: Gov-Benefits, Online        systems. HUD must continue to make
                                        the Federal Enterprise Architecture    within 90 percent of submitted cost,   Rule, E-Grants, E-Loans, E-Training,   progress in delivering new working
                                        (FEA) effort.                          schedule, and performance targets.     E-Travel, Integrated Acquisition,      systems, including the FHA Ledger
                                                                                                                      and E-Authentication. HUD delivered    Project and other important
                                                                                                                      the New FHA module on time. Given      delivery milestones to be laid out
                                                                                                                      HUD's number of transactions, it is    by HUD.
                                                                                                                      recommended that HUD move to
                                                                                                                      aggressively implement the
                                                                                                                      requirements of GPEA.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                            Interior
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Interior's CPIC process and            Interior is reviewing its many         Significant strides have been made to  Recreation One-Stop is making good     The Department is creating an
 governance document was piloted in     separate and uncoordinated EA          identify all IT investments and to     progress and will expand to include    integrated and comprehensive
 2002, revised, and reissued to         efforts and creating an integrated     use OMB's Exhibit 53 and 300s to       enhanced links to reservation and      departmental process for EA to
 bureaus for implementation.            and comprehensive departmental         display and track IT investments.      other services. Geospatial One-stop    identify and reduce redundancies of
                                        process for EA. OMB was briefed on     The initial budget submission          is being coordinated with Federal      EA efforts across the department
                                        the strategy and the agency is         included business cases for 35         agencies, states, and local            and working with OMB to develop a
                                        moving forward on these efforts.       projects with 20 of them remaining     governments. Interior hired a          department-wide EA process.
                                                                               on the ``At-Risk'' list. Interior      permanent Executive Director and       Interior continues its efforts to
                                                                               has recently submitted additional      established an intergovernmental       map the departmental EA to the
                                                                               business cases and strengthened        Board of Directors for the project.    Federal Enterprise Architecture
                                                                               business cases initially submitted.    Interior is making progress in         efforts of OMB. OMB endorses the
                                                                               Interior will continue strengthening   complying with GPEA. OMB identified    process used by Bureau of Land
                                                                               the business cases on the ``At-        271 eligible GPEA transactions for     Management. The EA should be fully
                                                                               Risk'' list and the projects they      Interior to review. Of these,          developed to a detail level that
                                                                               represent. Interior will review its    Interior identified an initial 80      ensures the efficient management of
                                                                               IT portfolio and ensure that all       eligible for conversion--50 percent    Department IT resources, not merely
                                                                               projects meeting the major project     will be completed by the deadline      a high-level overview. The
                                                                               definition provide business cases.     and Interior will make every effort    Department will implement an inter-
                                                                               Interior and OMB will work together    to complete the others by the          bureau IT consolidation. Interior's
                                                                               to improve the linkage between         deadline. For the remaining possible   CPIC process will be implemented at
                                                                               budget data and IT investment data     eligible transactions, Interior is     the bureau level in 2003. The
                                                                               from Exhibit 53.                       reviewing the transactions to          remaining 50 percent (40) of
                                                                                                                      determine the feasibility of making    initial eligible GPEA transactions
                                                                                                                      those transactions electronic in       will have plans in place to be
                                                                                                                      tandem with its information            completed post 10/2003.
                                                                                                                      technology modernization.
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[[Page 427]]


                                                                                             Justice
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
All components (CIO, CFO, PEC)         DOJ has made progress toward           DOJ prepared 2004 business cases for   The Department issued its Strategic    The Department will create an
 participate in the CPIC process.       integrating their CPIC and EA.         their major investments; however,      Plan in July of 2002. The Department   integrated and comprehensive
                                        Justice's work on its EA shows         many will be placed onto the ``At-     was active in a number of E-Gov        departmental process for EA,
                                        progress in developing the 4 layers    Risk'' List due to deficiencies that   initiatives including E-               including identifying and reducing
                                        (business, data, application, and      must be addressed.                     Authentication and E-Grants. It was    redundancies in these separate
                                        technology), but does not yet fully                                           also involved in other E-Gov           approaches. Justice will work with
                                        address security. Justice does use                                            initiatives including Disaster,        OMB to develop a department wide EA
                                        the EA to make decisions about IT                                             Safecom, e-Travel, e-Training, and     process and continue its efforts to
                                        investments. The Department appears                                           Integrated Acquisition. It should      map the Departmental EA to the
                                        to have many separate and                                                     continue to stay an active             Federal Enterprise Architecture
                                        uncoordinated Enterprise                                                      participant in these initiatives. As   efforts of OMB. The Department
                                        Architecture efforts.                                                         part of the e-Authentication           should conduct an analysis to map
                                                                                                                      Initiative, DOJ is requested to        its major system 300s to business,
                                                                                                                      coordinate its E-Commerce Controlled   stakeholders, and selected other
                                                                                                                      Substances Ordering System effort      layers of the IT architecture.
                                                                                                                      with the e-authentication project
                                                                                                                      and report its progress in Spring
                                                                                                                      Review. DOJ's progress in complying
                                                                                                                      with GPEA has 63 percent (68) of its
                                                                                                                      108 total transactions projected to
                                                                                                                      meet the deadline.
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[[Page 428]]


                                                                                              Labor
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
DOL's CPIC process is used to          DOL's EA is a Modernization Blueprint  Only 15 of DOL's 55 business cases     DOL was the first department with a    GovBenefits should work with State
 implement the Modernization            for improving agency mission           were evaluated as ``At-Risk''. Most    central IT fund to promote cost-       governments to define virtual
 Blueprint and EA throughout the        performance and is consistent with     of these were for lack of security     effective investments to serve its     social services application forms.
 budget process. The CPIC and EA are    the FEA BRM. It addresses the four     reviews that were already in           mission. The percentage of             Labor should complete
 fully integrated.                      layers (business, data, application,   progress but not complete. All of      investments in this fund, while        implementation of its common e-mail
                                        technology) and security. It is used   these business cases are scheduled     still small, increased from 13         system, which is scheduled for 5/
                                        to make budget decisions about IT.     for revision within the first          percent in 2002 to 17 percent in       03. DOL should establish an
                                        DOL should continue to work to         quarter of CY 2003.                    2003. DOL is the managing partner of   integrated, publicly accessible
                                        ensure that its EA efforts are                                                GovBenefits, which was launched        website for Service Contract Act
                                        consistent with the Federal                                                   publicly April 29, 2002. DOL is a      wage determination data. DOL should
                                        Enterprise Architecture.                                                      partner agency and active              complete its IT improvements to its
                                                                                                                      participant in 12 other E-Gov          Davis-Bacon system.
                                                                                                                      initiatives. DOL's progress in
                                                                                                                      complying with GPEA has 73 percent
                                                                                                                      of their transactions projected to
                                                                                                                      meet the deadline. In 2003, it
                                                                                                                      should work toward ensuring the
                                                                                                                      streamlining of all of its
                                                                                                                      electronic transactions that had
                                                                                                                      until recently been paper-based. In
                                                                                                                      this way, DOL will move toward being
                                                                                                                      an exemplar for converting paper to
                                                                                                                      E-Government transactions.
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[[Page 429]]


                                                                                              State
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
State is currently reviewing its CPIC  State's initial EA is heavily focused  Since September 30, 2001, State has    State is a participating partner in    State and USAID agreed to develop a
 process and has negotiated an          on the technical aspects of the        markedly improved its business         several E-Gov initiatives; however,    joint Enterprise Architecture and
 improvement plan with OMB to address   enterprise and does not provide a      cases. None of the business cases      it seems that State is continuing to   identify opportunities for
 CPIC, EA, and E-Gov issues.            Modernization Blueprint for the        submitted with the 2004 budget         develop systems in isolation that      collaboration and consolidation of
                                        agency. OMB received an EA Project     failed. 15 of 24 are on the ``At-      would benefit from collaboration       IT systems, beginning with
                                        Plan from State with milestones that   Risk'' list, a big improvement over    with other agencies, in particular     financial management. State is
                                        clearly defines how the agency will    last year. State should continue       USAID. State Department is beginning   launching a major new system,
                                        move forward on their EA work.         strengthening those business cases     to partner with the E-Government e-    SMART, designed to replace many key
                                                                               on the ``At-Risk'' list and the        Training project management team.      functions (cables, messaging,
                                                                               projects they represent. State         State's progress in complying with     document management). This project
                                                                               should also review its IT portfolio    GPEA has 48 percent (45) of its 94     could be the lynchpin of State's
                                                                               to ensure that all projects meeting    total transactions projected to meet   operations. We expect that State's
                                                                               the definition of ``major'' provide    the deadline.                          management team will diligently and
                                                                               successful business cases.                                                    carefully plan, design, and
                                                                                                                                                             evaluate this new system. One key
                                                                                                                                                             aspect that must be considered is
                                                                                                                                                             how SMART meshes with the E-Gov
                                                                                                                                                             initiatives and how it will
                                                                                                                                                             function as a shared multi-agency
                                                                                                                                                             tool. State's new E-diplomacy
                                                                                                                                                             office should work in concert with
                                                                                                                                                             State's Information Resource
                                                                                                                                                             Management Office to assess how IT
                                                                                                                                                             systems meet the Administration's
                                                                                                                                                             goals to unify, simplify, and
                                                                                                                                                             reduce redundancy in IT systems
                                                                                                                                                             government-wide.
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[[Page 430]]


                                                                                         Transportation
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
DOT has made progress in the area of   DOT's EA is still in the early stages  The department has made tremendous     DOT is an active partner and continue  The Department will provide OMB an
 its CPIC process, including            of development. DOT needs to           progress in terms of providing         to be in many of the E-Gov             update on its progress at least
 finalization of its overall IT CPIC    maintain its focus on a business       business cases as part of the          initiatives including Rec-One Stop,    quarterly and further integrate its
 policy and convening of the            driven EA that addresses all of the    budget, though much work remains to    Disaster, Safecom, Online              EA into the budget process for
 Departmental Investment Review         necessary security issues and an EA    be done in this area. The initial      Rulemaking, Geospatial, e-Grants, e-   future years. DOT should work with
 Board, which resulted in the           that is aligned with the Federal       budget submission included business    Training, e-Travel, Integrated         the Online Rulemaking Management
 consolidation of multiple redundant    Enterprise Architecture effort.        cases for 85 projects. 44 of these     Acquisition. DOT's progress in         Initiative managing partner (EPA)
 systems. This consolidation effort                                            projects remain on the ``At-Risk''     complying with GPEA has 90 percent     to develop and adopt a common
 is underway and will be reflected in                                          list and Transportation should         (338) of its 375 total transactions    rulemaking solution. As part of E-
 the 2005 submission. The department                                           continue to strengthen the business    projected to meet the deadline.        Authentication, it should
 should continue strengthening the                                             cases and the projects they                                                   coordinate with the Common Access
 process and ensure that the CPIC is                                           represent.                                                                    Architecture--Public Key
 fully integrated with the budget and                                                                                                                        Infrastructure (PKI) for Digital
 EA.                                                                                                                                                         Signature project with the E-
                                                                                                                                                             authentication team to determine if
                                                                                                                                                             this system is redundant with e-
                                                                                                                                                             authentication.
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[[Page 431]]


                                                                                            Treasury
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
While Treasury's CPIC process has       Treasury's EA has a very strong       The Department cannot demonstrate      Treasury is leading two E-Gov          Develop a project plan that
 existed within the Department it       technology layer with little           that its IT investments are            initiatives, Free Filing and           describes how Treasury will achieve
 does not appear to be integrated       business and data information.         achieving at least 70 percent of       Expanded Electronic Tax Products for   an integrated CPIC process across
 with the budget process. The bureaus   Treasury should continue work on       planned costs, schedule, and           Business and is actively supporting    the Department during 2003 before
 within the Department have             their EA and provide information in    performance goals. The majority of     expansion of Pay.gov. It should        publication of the President's
 independent CPIC processes that fail   the four layers (business, data,       its business cases for 2004 did not    deploy the Internet application for    Budget. Create an integrated and
 to be integrated into one Department   application, and technology) with a    successfully make the business case    EINs as part of the One-Stop           comprehensive departmental process
 wide process.                          clear view of how Treasury will use    and therefore will be placed on the    Business Compliance project.           for Enterprise Architecture (EA).
                                        the EA to modernize the agency.        ``At-Risk'' list.                      Treasury should carefully review the   To do this, it would help to
                                                                                                                      IT portfolios of its bureaus to        identify and reduce redundancies in
                                                                                                                      ensure that the bureaus are            the current separate bureau by
                                                                                                                      investing in projects in a manner      bureau approaches. These
                                                                                                                      fully consistent with the government-  architecture efforts should include
                                                                                                                      wide E-Government initiatives and      efforts to map the Departmental EA
                                                                                                                      continue participating in such         to the Federal Enterprise
                                                                                                                      projects as Free Filing, Online        Architecture. All bureau-specific
                                                                                                                      Rule, Expanding Electronic Products    EA efforts should be put on hold
                                                                                                                      for Business, e-Training, e-Travel,    until a Department-wide EA plan,
                                                                                                                      Integrated Acquisition, and e-         consistent with the Federal
                                                                                                                      Authentication. Treasury's progress    Enterprise Architecture efforts, is
                                                                                                                      in complying with GPEA has 36          developed.
                                                                                                                      percent (256) of its 700 total
                                                                                                                      transactions projected to meet the
                                                                                                                      deadline. 86 percent of these
                                                                                                                      transactions are from IRS, who
                                                                                                                      should continue to make progress
                                                                                                                      towards GPEA compliance and the goal
                                                                                                                      established by the IRS Restructuring
                                                                                                                      and Reform Act of 1998 (RRA98) of 80
                                                                                                                      percent of all tax and information
                                                                                                                      returns being filed electronically
                                                                                                                      by 2007.
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[[Page 432]]


                                                                                        Veterams Affairs
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
VA has implemented a CPIC process      VA should continue its efforts to      The 2004 budget submission             VA has expanded its participation in   VA will continue to implement the
 governed by its Senior Management      modernize IT using the EA effort and   demonstrates significant improvement   E-Gov initiatives, including           centralization of IT authority
 Committee (SMC). VA has made           report quarterly progress on           in VA's business cases. While a        becoming a significant partner in at   under the CIO. VA will continue
 progress toward integrating their      milestones to OMB. VA should           number of the business cases were on   least one project in each of the       populating the One-VA Enterprise
 CPIC and EA.                           continue looking for opportunities     the ``At-Risk'' list, the department   four E-Gov portfolios. VA will         Architecture. It should complete
                                        to unify, simplify, and consolidate    has continued to strengthen these      continue participation in E-Gov        the crosswalk of the VA EA with the
                                        around the needs of the veterans.      business cases and the projects they   initiatives, especially e-Payroll, e-  Federal EA and Business Reference
                                                                               represent. There are opportunities     Grants, e-Loans, e-Travel, e-          Model (BRM). VA and DoD
                                                                               for VA and DoD to expand               Training, e-Authentication and Gov-    collaboration milestones: VA and
                                                                               collaboration on projects. VA should   Benefits. VA's progress in complying   DoD should provide OMB with a joint
                                                                               increase its coordination and          with GPEA has 88 percent (156) of      draft site selection proposal three
                                                                               alignment with VA's and DoD's          its 177 total transactions projected   weeks prior to submission to
                                                                               medical care delivery systems. This    to meet the deadline.                  Congress, quarterly reports
                                                                               effort will allow both Departments                                            detailing progress on development
                                                                               to better serve their beneficiaries,                                          of the pilot projects (starting
                                                                               many of whom are dually eligible,                                             April 1, 2003), and a joint
                                                                               while using Federal funds more                                                implementation plan before
                                                                               efficiently and effectively. These                                            proceeding with operations at the
                                                                               efforts should be in addition to                                              pilot sites (by July 15, 2004).
                                                                               efforts currently underway.
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[[Page 433]]


                                                                                 Environmental Protection Agency
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
EPA's CPIC process has all the         EPA has provided a baseline ``As Is''  EPA submitted revised 2004 business    As the managing partner for the        EPA is already working to better
 components (CIO, PEC, CFO)             architecture and is rapidly creating   cases as required. After final         Online Rulemaking initiative, EPA      integrate their budget planning and
 participating in the process. EPA      a Modernization Blueprint and          review, 100 percent of business        has established a highly capable       CPIC processes. The agency
 has made progress toward integrating   identifying key business               cases received passing scores.         program management office for this     submitted its Target Architecture
 CPIC and EA. However, additional       modernization issues as part of                                               project and is poised to deliver the   in December and is continuing to
 work remains to integrate the CPIC     their target architecture. It has                                             rulemaking website ahead of            develop a robust Enterprise
 and budget processes.                  made progress on developing the 4                                             schedule. Overall, EPA is currently    Architecture that will serve as the
                                        layers of the Enterprise                                                      participating in 14 of the 24 E-       Agency's Modernization Blueprint.
                                        Architecture (business, data,                                                 Government initiatives. EPA's          EPA should also continue its
                                        application, and technology), but                                             progress in complying with GPEA has    involvement in all appropriate E-
                                        does not fully address security. EPA                                          26 percent (131) of its 505 total      Government initiatives including e-
                                        should continue its work to align                                             transactions projected to meet the     Travel, Disaster Management,
                                        agency EA efforts to the Federal                                              deadline.                              Geospatial, Integrated Acquisition,
                                        Enterprise Architecture.                                                                                             e-Records, and e-Authentication. To
                                                                                                                                                             support this, the agency should
                                                                                                                                                             continue its centralized mechanisms
                                                                                                                                                             for ensuring its active
                                                                                                                                                             participation in the initiatives.
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[[Page 434]]


                                                                                 General Services Administration
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
GSA has all of the appropriate         GSA has developed a satisfactory ``As- GSA has made progress on providing     GSA continues to provide good support  GSA should demonstrate it is making
 organizational components (CIO, PEC,   Is'' financial management              business cases compliant with A-11     for the five E-Gov initiatives for     IT decisions across the enterprise,
 CFO) participating in its CPIC         architecture and recently submitted    and A-130. However, many of GSA's      which GSA is managing partner and      with full service involvement (e.g.
 process. GSA has made progress         the ``To-Be'' architecture for its     projects failed to make successful     OMB E-Gov activities generally. It     the work begun on Enterprise wide
 toward integrating its CPIC and        financial management functions.        business cases because of security     should continue its participation in   Infrastructure, web page content
 Enterprise Architecture (EA). GSA      While GSA has made progress towards    weaknesses and will be placed on the   the E-Gov initiatives as managing      management, and Customer
 issued a 5 year IT Strategic Plan in   developing a modernized financial      ``At-Risk'' list for monitoring. GSA   partner of Federal Asset Sales, e-     Relationship Management). GSA must
 December, 2002.                        management architecture approach       must report to OMB on a quarterly      Travel, Integrated Acquisition, USA    continue to fully leverage its
                                        because these financial management     basis on the progress made toward      Services, and e-authentication. It     partner resources for the five E-
                                        functions constitute most but not      strengthening business cases for       should also continue its               Gov initiatives it manages; and
                                        all of the enterprise, the EA is       ``At-Risk'' projects and the           participation in e-Payroll and e-      actively participate in the
                                        still technology-driven, and not       management of the projects.            Records. By March 14th 2003, GSA       internal efficiency initiatives
                                        business driven.                                                              should provide OMB a schedule for      where GSA currently has redundant
                                                                                                                      adding the Federal Acquisition         or complementary systems (e-
                                                                                                                      Institute and the Applied Learning     Training and Recruitment One Stop).
                                                                                                                      Center training activities to the e-
                                                                                                                      Training website. GSA's recent GPEA
                                                                                                                      report to OMB has all of GSA's
                                                                                                                      remaining 48 transactions, which are
                                                                                                                      not yet GPEA compliant projected to
                                                                                                                      meet the October 2003 deadline.
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                                                                              Agency for International Development
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
USAID has made progress in updating    USAID EA has a very strong technology  Since September 30, 2001, USAID has    USAID and State will develop a joint   State and USAID will develop a joint
 its CPIC process since last year       layer with some business and data      markedly improved its business         Enterprise Architecture and identify   Enterprise Architecture and a plan
 primarily through its Business         information. USAID has been in the     cases. None of the business cases      opportunities for collaboration and    for increased IT collaboration.
 Transformation Executive Committee     process of updating their EA. They     submitted with the 2004 budget         consolidation of IT systems,           USAID will also investigate
 (BTEC). It is in the process of        should continue these activities and   failed, however all six of the         beginning with financial management.   potential collaboration with other
 defining requirements for its newly    provide information in the four        business cases that were submitted     In addition, USAID has begun more      agencies on their grants and
 established Capital Investment         layers (business, data, application,   were placed on the ``At-Risk'' List.   active participation in government-    acquisition systems. Finally, USAID
 Working Group. USAID will update its   and technology) with a clear view of   USAID should continue strengthening    wide initiatives, including e-         will bring their business cases in
 CPIC process to reflect the group's    how AID will use the EA to modernize   those business cases on the ``At-      Grants. USAID's GPEA plan shows that   compliance with A-11 requirements
 participation in the agency's CPIC     the agency and collaborate with        Risk'' list and the projects they      92 percent of its transactions are     and be a full and active
 process.                               State.                                 represent. USAID should also review    projected to meet the deadline.        participant in relevant government-
                                                                               its IT portfolio to ensure that all                                           wide initiatives, including e-
                                                                               projects meeting the definition of                                            Grants and Integrated Acquisition.
                                                                               ``major'' provide successful
                                                                               business cases.
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[[Page 435]]


                                                                          National Aeronautics and Space Administration
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
NASA's has all the appropriate          NASA has aligned its Enterprise       NASA has made great strides in         NASA is aggressively increasing its    NASA should create an integrated
 stakeholders participating in the      Architecture with the Federal          refining its plans and processes for   integration of E-Government            CPIC process that incorporates the
 CPIC process (e.g., the CIO,           Business Reference Model and           monitoring and reporting on its IT     activities internally, and continues   various centers and enterprises
 Procurement Executive (PEC), and       discussed it with the OMB Chief        investments. However, only two of      to participate in four interagency E-  into one unified CPIC process. NASA
 CFO).                                  Technology Officer.                    NASA's 14 IT business cases were       Gov initiatives. Additionally, NASA    has made some progress toward
                                                                               judged to be adequate and not ``At-    is providing informal support to       integrating its CPIC and Enterprise
                                                                               Risk''. NASA and OMB will continue     five other interagency initiatives.    Architecture (EA). NASA needs to
                                                                               to review its IT portfolio to          NASA has a key role in cross-agency    create an integrated EA effort that
                                                                               improve the information that NASA      certification of Public Key            accommodates the various EA efforts
                                                                               collects and to determine which IT     Encryption. NASA should continue       underway in the agency. All centers
                                                                               investments require business cases.    being an active participant in the     and enterprises within NASA are
                                                                                                                      following E-Gov intiatives: e-         directed to partner with NASA's
                                                                                                                      Travel, Geospatial, e-Training,        Office of the CIO on these EA
                                                                                                                      Integrated Acquisition, and e-         efforts, eliminate any redundant EA
                                                                                                                      Authentication. NASA will take         efforts, and continually pursue
                                                                                                                      necessary steps to make its OneNASA    opportunities for consolidating
                                                                                                                      Portal operational by February 2003.   office automation and
                                                                                                                      The NASA CIO and Comptroller have      infrastructure buys.
                                                                                                                      issued new guidance letters on the
                                                                                                                      collection of information to address
                                                                                                                      IT investments and their alignment
                                                                                                                      with IT security. As NASA already
                                                                                                                      provides online access to a majority
                                                                                                                      of its transactions, the agency is
                                                                                                                      making progress towards compliance
                                                                                                                      with GPEA. However, NASA should
                                                                                                                      concentrate its efforts on the
                                                                                                                      information collections related to
                                                                                                                      IFMP.
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[[Page 436]]


                                                                                   National Science Foundation
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
NSF's CPIC process is used to          NSF's EA is consistent with the        NSF submitted 5 business cases. While  NSF receives over 99 percent of its    NSF should continue work to ensure
 implement the agency's Enterprise      Federal Enterprise Architecture        some of them were initially placed     annual proposals electronically        that the agency's EA efforts map to
 Architecture (EA) throughout its       Business Reference Model.              on the ``At-Risk'' list, NSF has       through its FASTLANE system. NSF       and support the Federal Enterprise
 budget process. The CPIC and EA are                                           continued to strengthen these          continued as an active partner in e-   Architecture. Based on its upcoming
 fully integrated.                                                             business cases and the projects they   Grants, it has paid its full share     Business Analysis, NSF will develop
                                                                               represent.                             of e-Grants Phase I costs. It should   its next generation Enterprise
                                                                                                                      continue its involvement in the E-     Architecture that supports and maps
                                                                                                                      Gov initiatives and seek additional    to the Federal Enterprise
                                                                                                                      opportunities to participate in the    Architecture. It will include the
                                                                                                                      E-Gov initiatives. NSF's progress in   development of a phased
                                                                                                                      complying with GPEA is excellent. Of   implementation plan for the
                                                                                                                      NSF's nearly 25 transactions, it has   identified new technologies. NSF
                                                                                                                      only one transaction that lacks a      should ensure that its five-year IT
                                                                                                                      date for GPEA compliance.              strategic plan is consistent with
                                                                                                                                                             government-wide E-Gov efforts.
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                                                                                 Office of Personnel Management
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
OPM uses its CPIC process to           OPM's EA is a Modernization Blueprint  Business cases for major projects      OPM leads five of the 24               Continue to achieve planned security
 implement the Modernization            for improving agency mission           substantially comply with the          governmentwide E-Gov initiatives--     remediation activities for 42
 Blueprint and EA through the budget    performance. The next update will      requirements of OMB Circular No. A-    Recruitment One-Stop, e-Training, e-   program systems and report progress
 process.                               align OPM's business lines to the      11 and A-130. Major projects with      Clearance, Enterprise HR               quarterly.
                                        Federal Enterprise Architecture and    approved cost, schedule &              Integration, and e-Payroll--that
                                        the governmentwide and agency E-Gov    performance goals are on time,         support the federal employee
                                        initiatives.                           within budget and meeting              lifecycle and help to transform
                                                                               performance objectives.                federal human capital management. At
                                                                                                                      least 81 percent of OPM's
                                                                                                                      information transactions will meet
                                                                                                                      the GPEA deadline for electronic
                                                                                                                      options.
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[[Page 437]]


                                                                                  Small Business Administration
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
SBA's CPIC process has all the         Through SBA's EA work, the agency is   Submitted revised 2004 business cases  Established BusinessLaw.gov to         SBA is steadily improving its IT
 necessary components (CIO, PEC, CFO)   currently identifying key business     as required. After final review, 100   provide small businesses easy access   processes and business cases have
 participating in the decision making   modernization issues, and has made     percent of business cases received     to information on how to find,         shown improvements. SBA must
 process. SBA has made progress         progress on developing the 4           passing scores.                        understand, and comply with            formally implement its EA process
 toward integrating its CPIC and EA.    critical IT layers (business, data,                                           government regulations. Citizen one-   and ensure that CFO, procurement,
 SBA needs to improve IT program        application, technology).                                                     stop service delivery integrated       and other officials partake in the
 performance oversight.                 Nonetheless, the EA does not yet                                              through Firstgov.gov. SBA plans to     investment decision and review
                                        fully address security. SBA should                                            enhance management and support of      process.
                                        continue aligning its EA efforts                                              customers and partners through
                                        with the Federal Enterprise                                                   implementation of relationship
                                        Architecture.                                                                 models, including the elimination of
                                                                                                                      program ``stove-pipes'' and better
                                                                                                                      integration of all programs and
                                                                                                                      delivery systems through one-stop
                                                                                                                      shops and/or supply chain
                                                                                                                      management. techniques. SBA should
                                                                                                                      continue its participation in e-
                                                                                                                      Loans, One Stop Biz, e-Training,
                                                                                                                      Integrated Acquisition, and e-
                                                                                                                      Travel. SBA projects that 81 percent
                                                                                                                      (47) of its 58 total transactions
                                                                                                                      will meet the GPEA deadline.
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                                                                                 Social Security Administration
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
SSA's CPIC process is integrated with  SSA's EA work is currently             SSA provided business cases for all    SSA remains a paper-driven agency but  SSA should continue working to align
 business modernization plans and the   identifying key business               major projects but does not show       is building capacity to reduce         its EA efforts with the Federal
 budget process. The CPIC and EA are    modernization issues, has made         that 90% of projects meet cost,        reliance on paper-based processes      Enterprise Architecture and
 fully integrated.                      progress on developing the 4 layers    schedule, and performance goals.       and provide integrated service         actively pursue opportunities to
                                        (business, data, application,                                                 delivery in the future. SSA is the     collaborate with other agencies to
                                        technology), but does not yet fully                                           managing partner for e-Vital, which    design and deliver systems around
                                        address security.                                                             is on schedule, and participates in    the needs of the citizens.
                                                                                                                      e-Authentication, e-Training and
                                                                                                                      other cross-agency initiatives. SSA
                                                                                                                      formulated performance indicators
                                                                                                                      for customer Internet usage and
                                                                                                                      established baseline data. SSA
                                                                                                                      projects that 16 percent (32) of
                                                                                                                      SSA's 201 total transactions will
                                                                                                                      meet the GPEA deadline.
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[[Page 438]]


                                                                           National Archives and Record Administration
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
NARA's CPIC process has all of the     NARA's EA work is currently            NARA has made significant progress on  NARA serves as the Managing Partner    NARA should continue working to
 components (CIO, PEC, CFO)             identifying key business               providing business cases compliant     for the E-Records E-Gov initiative.    align its EA efforts with the
 participating. NARA has made           modernization issues, has made         with A-11 and A-130. However, most     It should continue to be an active     Federal Enterprise Architecture. It
 progress toward integrating their      progress on developing the 4 layers    of NARA's projects failed to make      participant in the e-Travel and        should develop a strategy for using
 CPIC and EA.                           (business, data, application,          successful business cases and will     Integrated Acquisition projects.       its EA as the Modernization
                                        technology), but does not fully        be placed on the ``At-Risk'' list      NARA's progress in complying with      Blueprint for the agency.
                                        address security.                      for monitoring. NARA is working to     GPEA has 6 percent (3) of its 50
                                                                               improve the business case for their    total transactions projected to meet
                                                                               ``Electronic Records Archives.''       the deadline.
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                                                                                  Nuclear Regulatory Commission
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
NRC uses its CPIC process to           NRC's EA work is currently             NRC submitted business cases for its   NRC should continue participating in   NRC should continue work to align
 implement its Modernization            identifying key business               major IT investments and exceeded      the e-Travel and Integrated            its EA with the Federal Enterprise
 Blueprint and EA throughout its        modernization issues, has made         the performance goal of at least 60    Acquisition E-Gov initiatives. NRC     Architecture and continue working
 budget process.                        progress on developing the four        percent of its IT budget request       should also work with the Online       to ensure that its EA will serve as
                                        layers (business, data, application,   accompanied by business cases.         Rulemaking Management Initiative       the agency's Modernization
                                        technology), but does not fully        However, many of the business cases    (OLRM) managing partner (EPA) to       Blueprint. NRC should continue
                                        address security.                      did not successfully make the          develop and adopt a common             working to ensure full alignment
                                                                               business case and therefore will be    rulemaking solution.                   and integration of all NRC
                                                                               placed on the ``At-Risk'' list.                                               enterprise-wide IT policies and
                                                                                                                                                             processes, to include best
                                                                                                                                                             practices systems development,
                                                                                                                                                             CPIC, EA, systems security
                                                                                                                                                             certification and accreditation,
                                                                                                                                                             and routine E-Gov reviews of
                                                                                                                                                             existing and proposed IT
                                                                                                                                                             investments.
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[[Page 439]]


                                                                                       Corps of Engineers
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The Corps uses the CPIC process to     The Corps conducted significant work   All of the business case the Corps     As part of Recreation One Stop, the    The Corps will develop an action
 implement its EA throughout the        to integrate its EA activities with    submitted will be placed on the ``At-  Corps should have a plan for           plan with milestones for developing
 budget process.                        the work of the Federal Enterprise     Risk'' List. Only 11 percent of the    accommodating the Department of        an Enterprise Architecture that
                                        Architecture. The Corps needs to       Corps 2004 IT budget request was       Interior in the National Recreation    will serve as the agency's
                                        develop a more robust EA that should   accompanied with business cases and    Reservation Service. The Corps         Modernization Blueprint. The Corps
                                        serve as its Modernization             therefore it did not meet the          should continue working on the other   will develop additional business
                                        Blueprint.                             performance goal of major projects     E-Gov initiatives they are currently   cases for 2005 to increase the
                                                                               accounting for at least 60 percent     involved with including Geospatial     visibility of its IT Portfolio.
                                                                               of the IT investment portfolio for     and Integrated Acquisition. Corps'
                                                                               2004 reporting. (A-11, Section 53)     progress in complying with GPEA has
                                                                                                                      all of its 17 transactions projected
                                                                                                                      to meet the deadline.
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[[Page 440]]


                                                                         Table 22-2.  Government to Citizen--By Projects
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Lead Agency & Project Website                   Description                        Performance Metrics                      Progress to Date                  Key Migration Milestones
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                         GOVBENEFITS.GOV
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 DOL www.govbenefits.gov               Provides a single point of access for   Hits to site per month         Initial services locator       03/31/03--Establish first
                                        citizens to locate and determine       (Target: 350,000)                      launched on 04/29/02 as a screening    iteration of virtual benefits data
                                        potential eligibility for government   # of referrals to partner      tool to identify services citizens     standards with states
                                        benefits and services.                 benefit sites (Target: 10% increase)   may qualify for (Now at 200            04/30/03--Online screening
                                                                               Average time to find           programs)                              tool for 225 benefit programs from
                                                                               benefits and determine eligibility                                            current 200
                                                                               (Target: 20 minutes or less)                                                  Q1 2004--Make progress in
                                                                                                                                                             migrating SSA and VA forms toward a
                                                                                                                                                             single site, which may be
                                                                                                                                                             maintained by one of these agencies
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                       RECREATION ONE-STOP
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
DOI www.recreation.gov                 Provides citizens with a single-point   # of partners sharing data     First county/state data        4/30/03--Add new map
www.volunteer.gov/gov                   of access to a web-based resource,     via Recreation.gov (Target: 35         added to Recreation.gov as part of     capability
                                        offering information and access to     partners added)                        intergovernmental ``Government         09/30/03--Complete
                                        government recreational sites in a     # of facilities listed in      Without Boundaries'' initiative, May   Recreation data standard (RecML)
                                        user friendly format.                  Recreation.gov (Target: 25%            2002                                   10/31/03--Online cross-
                                                                               increase)                              Recreation.gov relaunched      government reservation system
                                                                               # of online reservations       with enhanced map interface and        relaunches; Park Service
                                                                               Customer satisfaction          state data in September 2002           reservation system de-activated
                                                                                                                      Joined OASIS and initiated
                                                                                                                      RecML data standard process December
                                                                                                                      2002
                                                                                                                      Data provided in a
                                                                                                                      consistent format for 2,471
                                                                                                                      recreation sites managed by 10
                                                                                                                      Federal organizations, 4 states, and
                                                                                                                      1 county, January 2002
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                         IRS FREE FILING
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 TREAS www.irs.gov                     Creates a single-point of access to     % coverage of tax filing       Signed agreement with          01/16/03--Deploy industry
                                        free online preparation and            public (Target: minimum of 60%)        Industry Partners to offer free tax    partnership for free online tax
                                        electronic tax filing services         # of citizens filing           services for the 2003 tax season       filing solution for 2003 tax season
                                        provided by Industry Partners to       electronically (Target: 15%
                                        reduce burden and costs to             increase)
                                        taxpayers.
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[[Page 441]]


                                                                                     ONLINE ACCESS FOR LOANS
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 DOED                                  Creates a single point of access for    # of clicks to access          PMC endorsement of business    09/30/03--Release eLoans
                                        citizens to locate loans. Improves     relevant loan information              case and loan program improvement      Gateway: a plain speak website that
                                        the efficiency and reduces burden of   Improve Agency access to       opportunities                          educates citizens on federal loan
                                        loan programs.                         risk mitigation data                                                          programs, with links to federal
                                                                               Customer satisfaction                                                 agencies and private sector
                                                                                                                                                             resources
                                                                                                                                                             09/30/03--Web enable risk
                                                                                                                                                             mitigation data for agency access
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                          USA SERVICES
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 GSA                                   Develop and deploy government wide      Average time to respond to     Created an Office of Citizen   Develop a pilot multi
                                        citizen customer service using         inquiries through Firstgov.gov and     Services at GSA to provide cross-      channel contact center by 06/03/03
                                        industry best practices that will      FCIC (Target: 100% of inquiries        agency customer service for citizens   01/04--Develop and deploy a
                                        provide citizens with timely,          responded to within 24 hours)          Integrated Federal Citizen     pilot government wide citizen
                                        consistent responses about             Average time to resolve        Information Center's (FCIC) call       customer service using industry
                                        government information and services.   inquiries through Firstgov.gov and     center with Firstgov.gov to provide    best practices that will provide
                                                                               FCIC                                   citizens with ability to contact the   citizens with timely, consistent
                                                                               # of government-wide           federal government via telephone,      responses about government
                                                                               inquiries call center and e-mail       email, letters, or fax.                information and services
                                                                               systems can handle (Target: 3.3M                                              11/30/03--Define call-
                                                                               calls/year and 150,000 emails/year)                                           center/email architecture
                                                                               Customer satisfaction
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[[Page 442]]


                                                                        Table 22-2.  Government to Business--By Projects
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
    Lead Agency & Project Website                   Description                        Performance Metrics                      Progress to Date                  Key Migration Milestones
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                          E-RULEMAKING
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
EPA www.regulations.gov                Allows citizens to easily access and    # of electronic comments       Developed a cross agency       01/03--Launch of government-
                                        participate in high quality,           submitted through regulations.gov      front-end web application for          wide portal giving citizens the
                                        efficient rule making process.         # of online docket systems     receiving public comments on           ability to find, view, and comment
                                        Improves the access to, and quality    decommissioned with the associated     proposed agency rules                  on all proposed rules
                                        of, the rulemaking process for         cost savings and cost avoidance        Firstgov.gov links to all      02/03--Begin development of
                                        individuals, businesses, and other     # of downloads of rules and    agency regulatory docket sites         the E-Rulemaking back office tools
                                        government entities while              regulations                            Completed the benchmarking     07/03--Complete enhancement
                                        streamlining and increasing the        # of public participants in    study and evaluation of existing       of EPA system
                                        efficiency of internal agency          rulemaking process                     agency websites                        07/03--Begin migration of
                                        processes.                                                                    Clinger-Cohen letter issued    legacy web-based system agencies to
                                                                                                                      to consolidate redundant and siloed    the federal-wide system
                                                                                                                      agency websites                        07/03--Begin converting
                                                                                                                                                             five non-web based system agencies
                                                                                                                                                             to the federal-wide systems
                                                                                                                                                             09/30/04--Complete
                                                                                                                                                             migration and conversion of the
                                                                                                                                                             identified Agencies
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                        EXPANDING ELECTRONIC TAX PRODUCTS FOR BUSINESSES
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 TREAS                                 Reduces the number of tax-related       Burden reduction for           Completed development of the   01/28/03--Deploy Phase 1
                                        forms that businesses must file,       corporations per return and/or         Employment Tax (Form 94x) and          online EIN
                                        provides timely and accurate tax       application filed                      Internet EIN applications.             01/6/03--Deploy Form 94X--
                                        information to businesses, increases   Administrative cost to         Completed a proof-of-concept   Employment tax form building in XML
                                        the availability of electronic tax     Federal government per return filed    for Pre-Screening Notice and           format to make business returns
                                        filing, and models simplified          Cycle time to grant Employer   Certification Request for the Work     easier to file electronically
                                        federal and state tax employment       Identification Number (EIN)--interim   Opportunity and Welfare-to-Work        01/04--Initial
                                        laws.                                  EIN granted immediately                Credits (Form 8850)                    implementation of 1120 e-file for
                                                                               # of electronic tax-related                                           business to facilitate end to end
                                                                               transactions (all forms)                                                      tax administration (Modernizing E-
                                                                                                                                                             File System)
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                       FEDERAL ASSET SALES
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
GSA www.firstgov.gov                   Creates a single, one-stop access       Cycle time reduction for       Migrated Fedsales.gov to       07/03--Vendor contract
                                        point for businesses to find and buy   asset disposition                      Firstgov.gov and improved search       awarded
                                        government assets.                     $ cost avoidance for           capabilities for items that agencies   12/03--First program
                                                                               personal property                      are trying to sell                     federal asset sale
                                                                               Return on assets (ROA)         Released Request For Info
                                                                                                                      (RFI)
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                                                                            INTERNATIONAL TRADE PROCESS STREAMLINING
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 DOC www.export.gov                    Makes it easy for Small and Medium      Time to fill out export        Defined solution               03/03--further integrate EX-
                                        Enterprises (SMEs) to obtain the       forms and locate information           architecture for simplifying export    IM insurance filing processes and
                                        information and documents needed to    (Target: 10% annual reduction)         processes                              products into Export.gov
                                        conduct business abroad.               # of unique visitors to                                               02/27/03--Deploy online
                                                                               Export.gov (Target: 15% increase)                                             collaborative workspace that
                                                                               # of trade leads accessed by                                          consolidates all information
                                                                               SMEs through Export.gov (Target: 10%                                          gathered by trade specialists and
                                                                               increase)                                                                     disseminates it through Export.gov
                                                                               # of registered businesses                                            to SMEs
                                                                               on Export.gov                                                                 05/03--Automate NAFTA
                                                                                                                                                             certificate of origin guidance
                                                                                                                                                             TBD--Migrate BuyUSA to GTN
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                                                                                  ONE-STOP BUSINESS COMPLIANCE
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
SBA www.businesslaw.gov                Reduces the burden on businesses by     Time savings for business      Launched Businesslaw.gov       02/03--Launch compliance
                                        making it easy to find, understand,    compliance and filing (Target: 50%     (Dec 2002)                             portal for trucking industry
                                        and comply with relevant laws and      reduction)                             Piloted Portal Maximizer for   05/03--Complete 30 expert
                                        regulations at all levels of             Regulatory agency savings    improved navigation                    tools (from multiple agencies,
                                        government.                            through transition to compliance       Created two transactions       including OSHA, EPA, IRS, INS, DOT,
                                                                               from enforcement through automated     online: 1) A national Business         DOE) designed to help businesses
                                                                               processes (Target: 25% increase)       Registration for state                 comply with relevant regulations in
                                                                                of days reduced for issuing   identification and an IRS EIN and 2)   the environment, health and safety,
                                                                               permits and licenses                   a proof of concept Report              employment, and taxes
                                                                               Cycle time to issue permits    Harmonization tool for coal miners     08/03--Design and
                                                                               and licenses issued (Target: within    that saves 25,000 hours annually in    implementation for five most common
                                                                               24 hours)                              reporting burden to five federal and   applications for the food
                                                                               # of visitors/page views       one state agency                       processing vertical
                                                                               (Target: 10-20% increase)
                                                                               Reduction in redundant IT
                                                                               investments
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[[Page 444]]


                                                                       Table 22-2.  Government to Government--By Projects
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    Lead Agency & Project Website                   Description                        Performance Metrics                      Progress to Date                  Key Migration Milestones
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                                                                                 CONSOLIDATED HEALTH INFORMATICS
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
HHS                                    Adopts a portfolio of existing health   # of federal agencies &        # Government-wide health IT    # 02/02--Establish &
                                        information interoperability           systems using the standards to store   governance council established         institutionalize federal health
                                        standards (health vocabulary and       and/or share health information        # Resubmitted business case    data standards governance; announce
                                        messaging) enabling all agencies in    # of contracts requiring the   including full work breakdown          council
                                        the federal health enterprise to       standards                              structure and in-kind financing plan   # 02/03--Announce four
                                        speak the same language based on       # Impact on patient service,   # Proposed messaging and       messaging and one vocabulary
                                        common enterprise-wide business and    public health and research             laboratory data standards under        standard including initial
                                        information technology                 # increase in common data      consideration by partners              deployment efforts
                                        architectures.                         available to be shared by users                                               # 02/03--Announce 25 target
                                                                                                                                                             priority vocabulary domains for
                                                                                                                                                             initiative and schedule for federal
                                                                                                                                                             adoption
                                                                                                                                                             # 09/03--Begin deploying
                                                                                                                                                             health informatics standards,
                                                                                                                                                             including laboratory and messaging
                                                                                                                                                             vocabularies in federal systems
                                                                                                                                                             # 09/03--Standards
                                                                                                                                                             maintenance and ever greening
                                                                                                                                                             processes in place
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                                                                                 GEOSPATIAL INFORMATION ONE-STOP
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
DOI                                    Provides federal and state agencies     # of data sets posted to       Created a draft standard to    02/03--Complete draft
                                        with single-point of access to map-    portal                                 ensure consistency among data sets     standards for critical spatial data
                                        related data enabling consolidation    # of users                     that describe transportation routes    themes (framework data)
                                        of redundant data.                     # of cost sharing              and allows governments to share data   02/03--First iteration of
                                                                               partnerships for data collection       about transportation related issues    the planned metadata
                                                                               activities                             Kick started development of    05/03--Deploy first
                                                                               # of data-set hits             open standards based interoperable     iteration of the Geospatial One-
                                                                                                                      portal                                 Stop Portal
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                                                                                       DISASTER MANAGEMENT
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 FEMA www.disasterhelp.gov             Provides federal, state, and local      Reduce response recovery       Pilot launch on 11/25/02       10/1/03--Deploy an
                                        emergency managers online access to    time by 15%                                                                   integrated channel for access to
                                        disaster management related            Improve situational                                                   Disaster Management organizations,
                                        information, planning and response     awareness planning capability by 25%                                          knowledge, services, and tools
                                        tools.                                 Increase the number of first
                                                                               responders using DMIS tools by 10%
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[[Page 445]]


                                                                                             SAFECOM
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 FEMA                                  Provides interoperable wireless         # of agencies that can         Identifying existing           02/03--Develop short-term
                                        solutions for federal, state and       communicate with one another           wireless network integration           interim solution for immediate
                                        local public safety organizations      Response times for             solutions fielded by federal, state,   integration of wireless networks
                                        and ensures they can communicate and   jurisdictions and disciplines to       tribal, and local public safety        07/03--Define the
                                        share information as they respond to   respond to an event                    agencies proven to provide             requirements for first responder
                                        emergency incidents.                   # of wireless grant programs   interoperability. Solutions will be    interoperability at state, local,
                                                                               that include Safecom-approved          used as models to provide a baseline   tribal, and federal levels to
                                                                               equipment                              from which to further implement        develop a long-term architecture
                                                                               Voice, data and video          options for interoperability within    09/03--Identify gaps
                                                                               convergence                            the public safety community.           between existing wireless systems
                                                                                                                      Modifying an existing web-     and interoperability requirements
                                                                                                                      based tool as a channel of             10/03--Develop concept of
                                                                                                                      distribution for the identified        operations for interoperability
                                                                                                                      wireless network integration           09/04--Develop national
                                                                                                                      solutions                              architecture
                                                                                                                      Developing process for grant
                                                                                                                      funding to state, tribal, and local
                                                                                                                      organizations
                                                                                                                      Plans in place to launch a
                                                                                                                      requirements definition and analysis
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                                                                                             E-VITAL
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
SSA                                    Establishes common electronic           Time for state to report       As of Dec 2002, birth and      06/1/04--Launch production
                                        processes for federal and state        death to SSA (Target: 15 days)         death information from eight states    EVVE hub
                                        agencies to collect, process,          # of verified death records    (CO, HI, MO, MS, MN, IA, CA, OK) is    10/31/03--Deploy an initial
                                        analyze, verify and share birth and    Time to verify birth and       available online for Social Security   capability for Electronic Death
                                        death record information. Also         death entitlement factors (Target:     to use                                 Registration (EDR) records with DC,
                                        promotes automating how deaths are     24 hours)                              Three states (MN, MT, SD)      NJ, and NH
                                        registered with the States.             # of false identity cases     and New York City have signed
                                                                                                                      contracts to implement an improved
                                                                                                                      death registration process
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                                                                                            E-GRANTS
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 HHS www.fedgrants.gov                 Creates a single, online portal for     # of grant-making agencies     Launched on 8/30/02            10/1/03--Deploy simple,
                                        all federal grant customers to         publishing grant opps in portal        Unified grant application      unified grant application mechanism
                                        access and apply for grants, thus      # of grant programs            standard completed 10/1/02
                                        making it easier for potential         available for electronic application   HHS reached an agreement
                                        recipients to obtain information       % of reusable information      with agencies, universities and
                                        about federal grants.                  per grant application                  nonprofits, setting data standards
                                                                               # of applications received     for grant applications
                                                                               electronically
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[[Page 446]]


                                                                 Table 22-2.  Internal Efficiency and Effectiveness--By Projects
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    Lead Agency & Project Website                   Description                        Performance Metrics                      Progress to Date                  Key Migration Milestones
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------E-TRAINING-------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 OPM www.golearn.gov                   Provides a single point of online       Cost avoidance: total          Launched on 07/23/02 and as    01/31/03--Launch Module 2
                                        training and strategic human capital   tuition/travel cost reductions for     of October has had over 35 million     which includes additional free and
                                        development solutions for all          participating agencies (Target:        visitors with over 28,000 registered   fee-for-service course (contains
                                        federal employees, reducing            minimum of $50M in reductions)         users                                  user and managerial tools such as
                                        instructor and travel costs and        % of executive branch          Variable training costs have   virtual classrooms and eval tools,
                                        improving human capital management.    agencies receiving their e-training    been reduced to less than a penny      FLECT CoP, KARTA)
                                                                               via golearn.gov                        per student                            06/30/03--Launch Module 3
                                                                               E-Training is supplier of      Recently launched IT           which establishes CoPs/Knowledge
                                                                               choice to fulfill Human Capital        security courses that map to the       Domains categorized by profession,
                                                                               training at all Cabinet-level          GISRA and NIST requirements            linked to competencies, KSAs, and
                                                                               agencies                               (developed in collaboration with,      mapped to E-Training courses
                                                                                                                      and endorsed by NSA)                   09/30/04--Interface to/
                                                                                                                                                             shutdown of existing online
                                                                                                                                                             training systems
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                                                                                      RECRUITMENT ONE-STOP
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 OPM www.usajobs.opm.gov               Outsources delivery of USAJOBS          Cost-per-hire                  An improved site was re-       01/03--Contract award
                                        Federal Employment Information         Time-to-fill vacancies         launched on 06/30/02                   3/10/03--Implement improved
                                        System to deliver state-of-the-art     % of federal job applicants    Evaluating vendor proposals    job application submission process,
                                        on-line recruitment services to job    using Recruitment One-Stop (Target:                                           job searching, job vacancies /
                                        seekers that include intuitive job     80%)                                                                          announcements and linkage to agency
                                        searching, on-line resume              Availability of applicant                                             assessment tools
                                        submission, applicant data mining,     status (Target: Real-time)                                                    08/29/03--Implement
                                        and on-line feedback on status and    Additional metrics can be captured                                             applicant database mining; full
                                        eligibility.                           based on market-based metrics                                                 integration to agency assessment
                                                                               incorporated in the Recruitment One-                                          tools; applicant status tracking
                                                                               Stop solution                                                                 12/31/03--Shutdown of
                                                                                                                                                             agency job search engines and
                                                                                                                                                             resume builders
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[[Page 447]]


                                                                                    ENTERPRISE HR INTEGRATION
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 OPM                                   Streamlines and automates the           Cost/cycle time savings per    Gained agreement of federal    02/11/03--Demonstrate
                                        exchange of federal employee human     transaction due to reduction in        human resource officers on common      analytics and forecasting
                                        resources information. Replaces        manual paper processing                data standards                         05/1/03--Propose data
                                        official paper employee records.       Time for inter-agency          Demonstrated Workforce         standards and standard components
                                                                               transfers                              Analysis and Support System (WASS)     to CIO Council Architecture
                                                                               Usage of analytics by all      and Civilian Forecasting (CIVFORS)     Committee
                                                                               Cabinet-level agencies in the Human    tools to EHRI Partners                 01/30/04--Deploy EHRI
                                                                               Capital Planning process                                                      Repository to support CPDF
                                                                                                                                                             replacement, E-Payroll and E-
                                                                                                                                                             Clearance
                                                                                                                                                             06/30/04--Establish
                                                                                                                                                             standardization policy
                                                                                                                                                             06/30/04--Deploy EHRI
                                                                                                                                                             Repository to support Inter-Agency
                                                                                                                                                             Employee Transfer Requirement
                                                                                                                                                             06/30/04--Deploy EHRI
                                                                                                                                                             Repository to support RSM
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                                                                                           E-CLEARANCE
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 OPM                                   Streamlines and improves the quality    Cost per application           Finalizing testing of          01/31/03--Deploy Clearance
                                        of the current security clearance      Reciprocation between          federal security questions (SF86)      Verification System (CVS)
                                        process.                               agencies                               Consolidated clearance         05/31/03--Imaging: All
                                                                               Average time to process        investigation results to a DOD and     agencies begin imaging background
                                                                               clearance forms                        civilian database, May 2002            investigation information
                                                                               Average time to complete                                              06/30/03--Implement e-QIP
                                                                               clearance forms
                                                                               Time to locate and evaluate
                                                                               previous investigations and
                                                                               clearances
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
                                                                                            E-PAYROLL
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 OPM                                   Consolidates 22 federal payroll         Payroll cost per transaction/  Selected four qualified        01/8/03--Agencies and OPM
                                        systems to simplify and standardize    per employee (Target: in-line with     payroll providers; negotiating with    announce selection of payroll
                                        federal human resources/payroll        industry averages)                     the best qualified group on terms      providers
                                        policies and procedures to better      Accuracy of Treasury           and conditions of Memorandum of        03/1/03--Start migration to
                                        integrate payroll, human resources,    Disbursements, Post Payroll            Agreement                              move from the 22 existing providers
                                        and finance functions.                 Interfaces, and Periodic Reporting     Customer education forum--12/  to the two selected payroll
                                                                                                                      5/02                                   partnerships
                                                                                                                      Identified 87 opportunities    07/28//03--Standardize
                                                                                                                      to standardize policies affecting      payroll processes
                                                                                                                      payroll                                09/30/03--First
                                                                                                                                                             consolidations (DOE, EPA, ...)
                                                                                                                                                             09/30/04--Executive
                                                                                                                                                             agencies migrated to 1 of 2 payroll
                                                                                                                                                             partnerships
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                                                                                            E-TRAVEL
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 GSA                                   Provides a common government wide end-  Administrative cost per trip   Developed government-wide      06/30/03--Compete an
                                        to-end travel service that             (Target: in-line with industry         inventory and business case defining   acquisition and award to end-to-end
                                        rationalizes, automates, and           averages)                              cost/benefits and high-level agency    service provider
                                        consolidates the travel process in a   # trips serviced through E-    migration requirements                 10/01/03--Establish Travel
                                        self-service web-centric               Travel                                 In final stages of             Management Office (TMO) for ongoing
                                        environment, covering all aspects of   # of agencies and users        completing MOUs with 24 BRM agencies   travel service management
                                        travel planning, authorization and     using E-Travel services                Provided an online booking     12/31/03--Complete pilot to
                                        reservations, to expense reporting     % of use of E-Travel           engine for interim use                 deploy first full agency and
                                        and reimbursement. Leverages           services within each agency            Approved acquisition plan to   initiate migration of all agencies
                                        administrative, financial and          % improvement of time for      consolidate and aggregate government-  to end-to-end service
                                        information technology best            traveler to get reimbursed             wide E-Travel services                 12/31/03--Begin agency
                                        practices to realize significant                                              Posted final RFP draft         capture of detailed travel and
                                        cost savings and improved employee                                            Partnered with VA on           financial information in government-
                                        productivity in-line with industry                                            benchmarking study of agency-          wide data warehouse
                                        averages.                                                                     specific end-to-end service            12/31/04--All agencies
                                                                                                                      Issued Federal Travel          fully committed to using end-to-end
                                                                                                                      Regulation guidance and mandates for   solution and replace all existing
                                                                                                                      use of the E-Travel service            agency end-to-end travel systems
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                                                                               INTEGRATED ACQUISITION ENVIRONMENT
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 GSA                                   Creates a secure business environment   % reduction in time for        Launched a Business Partner    07/01/03--Contract
                                        that will facilitate and support       delivery of products and services      Network, a one-stop portal for         directory fully populated
                                        cost-effective acquisition of goods    cost-per-spend                 vendor registration                    09/30/03--Publish
                                        and services by agencies, while        % of intragovernmental         Launched past performance      standardized eTransactions for
                                        eliminating inefficiencies in the      transactions going through IAE         information retrieval system (July     interface and data exchanges
                                        current acquisition environment.       % reduction in procurement     2002)                                  10/01/03--Deploy updated
                                                                               transaction errors                                                            management information system
                                                                               % of vendors registered in                                            10/01/03--Deploy initial
                                                                               central database                                                              intra-governmental exchange portal
                                                                                                                                                             12/31/03--Implement online
                                                                                                                                                             representations and certifications
                                                                                                                                                             with new clauses
                                                                                                                                                             Consolidate/leverage
                                                                                                                                                             contract writing systems
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[[Page 449]]


                                                                                      E-RECORDS MANAGEMENT
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 NARA                                  Provides policy guidance to help        % of eligible data items       Issued guidance for            12/30/02--Expand methods of
                                        agencies to better manage their        archived/preserved electronically      transferring permanent email records   transferring E-Records to NARA
                                        electronic records, so that records    Consolidation of IT            and attachments to the National        01/15/03--Announce adoption
                                        information can be effectively used    investments for correspondence         Archives (Sept 2002)                   of records management application
                                        to support timely and informed         systems                                Adopted revised Department     standard
                                        decision making, enhance service       Document search/retrieval      of Defense standard for common set     03/31/03--Complete E-
                                        delivery, and ensure accountability.   burden                                 of requirements for records            Records transfer standards for
                                                                               Document recovery burden       management applications DoD-wide       three formats
                                                                                                                      (June 2002)                            06/15/03--Deploy enterprise-
                                                                                                                                                             wide ERM System guidance
                                                                                                                                                             09/30/04--Establish policy
                                                                                                                                                             for consistency in implementation
                                                                                                                                                             of ERM
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                                                                             Table 22-2.  Cross-Cutting--By Projects
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    Lead Agency & Project Website                   Description                        Performance Metrics                      Progress to Date                  Key Migration Milestones
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------E-AUTHENTICATION----------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 GSA                                   Minimizes the burden on businesses,     Cost savings from IT           Four agencies (DOD, TREAS,     02/03--Certification and
                                        public and government when obtaining   expenditures a coordinated and         USDA, NASA) cross-certified with       accreditation of interim E-
                                        services online by providing a         streamlined approach to E-             Federal PKI Bridge                     Authentication gateway
                                        secure infrastructure for online       Authentication                         Live interim gateway           04/03--Government-wide
                                        transactions, eliminating the need     % of GPEA burden using         deployed (Oct 2002)                    authentication guidance
                                        for separate processes for the         transactions that authenticate using                                          05/03--Deployment of first
                                        verification of identity and           the E-Authentication gateway                                                  applications to use the E-
                                        electronic signatures.                 # of credentials by customer                                          Authentication gateway, additional
                                                                               segment needed to interact with the                                           apps added throughout 2003 and 2004
                                                                               federal government                                                            08/03--Establish list of
                                                                               % of citizens trusting                                                trusted credential providers
                                                                               transactions with the government                                              09/30/03--Full deployment
                                                                               (from existing surveys)                                                       of E-Authentication gateway
                                                                               Time to access e-government
                                                                               applications
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------