[Analytical Perspectives]
[Scorecard Standards for Success]
[23. Scorecard Standards for Success]
[From the U.S. Government Publishing Office, www.gpo.gov]



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                     SCORECARD STANDARDS FOR SUCCESS

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                  23.  SCORECARD STANDARDS FOR SUCCESS

  In August 2001, the President launched his Management Agenda targeted 
to ``address the most apparent deficiencies where the opportunity to 
improve performance is the greatest.'' The Agenda includes five 
government-wide initiatives, each of which is described more fully in 
the Budget chapter on Governing for Accountability.
    Strategic Management of Human Capital;
    Competitive Sourcing;
    Improved Financial Performance;
    Expanded Electronic Government; and
    Budget and Performance Integration.
  In order to ensure accountability for performance and results, the 
Administration is using an Executive Branch Management Scorecard. The 
Administration will use this scorecard to track how well departments and 
agencies are executing the management initiatives, and where they stand 
at a given point in time against overall standards for success.
  The scorecard employs a simple grading system common today in well-run 
businesses: green for success, yellow for mixed results, and red for 
unsatisfactory. Scores are based on five standards for success defined 
by the President's Management Council and discussed with experts 
throughout government and academe, including individual Fellows from the 
National Academy for Public Administration. The standards for financial 
management, for example, were reviewed by the Secretary of the Treasury, 
the Comptroller General, and the Director of the Office of Management 
and Budget.
  Under each of the five standards, an agency is ``green'' if it meets 
all of the standards for success, ``yellow'' if it has achieved some but 
not all of the criteria, and ``red'' if it has any one of a number of 
serious flaws. For example, in financial management, an agency is 
``red'' if its books are such a mess that auditors cannot express an 
opinion on the agency's financial statements, or if an agency has a 
history of spending more money than has been given to it in law by the 
Congress.
  The initial scorecard shows a lot of poor scores, reflecting the state 
of the government this Administration inherited. This was to be expected 
since, as the President indicated when selecting the Management Agenda 
items, the areas are ``targeted to address the most apparent 
deficiencies where the opportunity to improve performance is the 
greatest.'' The marks that really matter will be those that record 
improvement, or lack of it, from these starting points.
  The initial scorecard can be found in the Budget chapter on Governing 
for Accountability. The agency chapters, which follow, discuss in 
greater detail the scores for individual departmental and agencies.
  Over time, the scores should improve as departments and agencies 
correct the problems. The Administration will update this report twice a 
year and issue a mid-year report during the summer. This Administration 
will not indulge in grade inflation; we will hold ourselves responsible 
and report honestly when progress is too slow.

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                                         SCORECARD STANDARDS FOR SUCCESS
                                                  Human Capital
----------------------------------------------------------------------------------------------------------------
              Green                                Yellow                                   Red
----------------------------------------------------------------------------------------------------------------
 
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  --------------------------------------------------------------------------------------------------------------
Must Meet All Core Criteria:
 
 Agency human capital
 strategy is aligned with
 mission, goals, and
 organizational objectives: 1)
 integrated into Budget and
 Strategic Plans; 2) consistent
 with OPM's human capital
 scorecard (issued by December 1,
 2001); and 3) complies with
 standards for internal
 accountability systems to ensure
 effective merit-based HRM.
 
 Agency has a citizen-
 centered organizational
 structure that is delayered and
 oriented toward performing the
 mission assigned to it.
 
 Agency 1) sustains high-
 performing workforce that is
 continually improving in
 productivity; 2) strategically
 uses existing personnel
 flexibilities, tools, and
 technology; and 3) implements
 effective succession plans.
 
 No skill gaps/
 deficiencies exist in mission
 critical occupations.
 
 Agency differentiates
 between high and low performers
 through appropriate incentive
 and rewards.
 
 Changes in agency         Achievement of Some but not All Core    Has Any One of the Following
 workforce skill mix and            Criteria; No Red Conditions.            Conditions:
 organizational structure reflect
 increased emphasis on e-
 government and competitive
 sourcing.
 
 
 
 
 
 
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                                         SCORECARD STANDARDS FOR SUCCESS
                                              Competitive Sourcing
----------------------------------------------------------------------------------------------------------------
              Green                                Yellow                                   Red
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
 
  --------------------------------------------------------------------------------------------------------------
Must Meet All Core Criteria:
 
 Completed public-private
 or direct conversion competition
 on not less than 50 percent of
 the full-time equivalent
 employees listed on the approved
 FAIR Act inventories.
 
 Competitions and direct
 conversions conducted pursuant
 to approved competition plan.
 
 Commercial reimbursable   Achievement of Some but not All Core    Has Any One of the Following
 support service arrangements       Criteria; No Red Conditions.            Conditions:
 between agencies are competed
 with the private sector on a
 recurring basis.
 
 
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                                         SCORECARD STANDARDS FOR SUCCESS
                                              Financial Management
----------------------------------------------------------------------------------------------------------------
              Green                                Yellow                                   Red
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
 
Must Meet All Core Criteria:
 
 Financial management
 systems meet Federal financial
 management system requirements
 and applicable Federal
 accounting and transaction
 standards as reported by the
 agency head.
 
 Accurate and timely
 financial information.
 
 Integrated financial and
 performance management systems
 supporting day-to-day
 operations.
 
 Unqualified and timely    Achievement of Some but not All Core    Has Any One of the Following
 audit opinion on the annual        Criteria; No Red Conditions.            Conditions:
 financial statements; no
 material internal control
 weaknesses reported by the
 auditors.
 
 
 
 
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                                         SCORECARD STANDARDS FOR SUCCESS
                                             Expanding E-Government
----------------------------------------------------------------------------------------------------------------
              Green                                Yellow                                   Red
----------------------------------------------------------------------------------------------------------------
 
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  --------------------------------------------------------------------------------------------------------------
Must Meet All Core Criteria:
 
 Strategic Value: all
 major systems investments have a
 business case submitted that
 meets the requirements of OMB
 Circular A-11 (Exhibit 53, Form
 300).
 
 IT Program Performance:
 On average, all major IT
 projects operating within 90% of
 Form 300 cost, schedule, and
 performance targets.
 
E-government and GPEA
 implementation: (must show
 department-wide progress or
 participation in multi-agency
 initiative in 3 areas)
 
 Citizen one-stop service
 delivery integrated through
 Firstgov.gov, cross-agency call
 centers, and offices or service
 centers.
 
 Minimize burden on
 business by re-using data
 previously collected or using
 ebXML or other open standards to
 receive information.
 
 Intergovernmental:
 Deploying E-grants or Geospatial
 Information one-stop.
 
 Obtaining productivity    Achievement of Some but not All Core    Has Any One of the Following
 improvements by implementing       Criteria; No Red Conditions.            Conditions:
 customer relationship
 management, supply chain
 management, enterprise resource
 management, or knowledge
 management best practices.
 
 
 
 
 
 
 
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                                         SCORECARD STANDARDS FOR SUCCESS
                                       Integrating Budget and Performance
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              Green                                Yellow                                   Red
----------------------------------------------------------------------------------------------------------------
 
----------------------------------------------------------------------------------------------------------------
 
 
Must Meet All Core Criteria:
 
 Integrated planning/
 evaluation and budget staff work
 with program managers to create
 an integrated plan/budget and to
 monitor and evaluate its
 implementation.
 
 Streamlined, clear,
 integrated agency plan/budget
 sets forth outcome goals, output
 targets, and resources requested
 in context of past results.
 
 Budget accounts, staff,
 and specifically program/
 activities are aligned to
 support achieving program
 targets.
 
 Full budgetary cost is
 charged to mission accounts and
 activities. Cost of outputs and
 programs is integrated with
 performance in budget requests
 and execution.
 
 Agency has documented     Achievement of Some but not All Core    Has Any One of the Following
 program effectiveness. Analyses    Criteria; No Red Conditions.            Criteria:
 show how program outputs and
 policies affect desired
 outcomes. Agency systematically
 applies performance to budget
 and can demonstrate how program
 results inform budget decisions.
 
 
 
 
 
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