[Congressional Bills 115th Congress]
[From the U.S. Government Publishing Office]
[S. 3050 Reported in Senate (RS)]

<DOC>





                                                       Calendar No. 723
115th CONGRESS
  2d Session
                                S. 3050

                          [Report No. 115-418]

 To improve executive agency digital services, and for other purposes.


_______________________________________________________________________


                   IN THE SENATE OF THE UNITED STATES

                             June 12, 2018

Mr. Portman (for himself, Mrs. McCaskill, and Mr. Hatch) introduced the 
 following bill; which was read twice and referred to the Committee on 
               Homeland Security and Governmental Affairs

                            December 5, 2018

               Reported by Mr. Johnson, with an amendment
 [Strike out all after the enacting clause and insert the part printed 
                               in italic]

_______________________________________________________________________

                                 A BILL


 
 To improve executive agency digital services, and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

<DELETED>SECTION 1. SHORT TITLE.</DELETED>

<DELETED>    This Act may be cited as the ``21st Century Integrated 
Digital Experience Act'' or the ``21st Century IDEA''.</DELETED>

<DELETED>SEC. 2. FINDINGS.</DELETED>

<DELETED>    Congress finds the following:</DELETED>
        <DELETED>    (1) Restoring the global leadership position of 
        the United States Government in technology and electronic 
        government requires a new approach that narrows the growing gap 
        between the digital demands of the people of the United States 
        and the manner in which the Government provides digital 
        services to the people of the United States.</DELETED>
        <DELETED>    (2) Legislation is needed to accelerate the 
        transition from an analog and paper-based Government to a 21st 
        century digital Government.</DELETED>
        <DELETED>    (3) The recent passage of the Modernizing 
        Government Technology Act as subtitle G of title X of the 
        National Defense Authorization Act for Fiscal Year 2018 (Public 
        Law 115-91; 131 Stat. 1283) and the Connected Government Act 
        (Public Law 115-114; 131 Stat. 2278) has laid the foundation 
        for the transformation of the Government to modern, digital 
        platforms.</DELETED>
        <DELETED>    (4) Enhanced citizen-facing and internal digital 
        service delivery will dramatically reduce the cost of 
        Government operations and improve customer 
        experience.</DELETED>

<DELETED>SEC. 3. DEFINITIONS.</DELETED>

<DELETED>    In this Act:</DELETED>
        <DELETED>    (1) Digital service.--The term ``digital service'' 
        means the delivery of electronic information (such as data or 
        content) and transactional services (such as online forms or 
        benefits applications) across a variety of platforms, devices, 
        and delivery mechanisms (such as websites, mobile applications, 
        or social media).</DELETED>
        <DELETED>    (2) Director.--The term ``Director'' means the 
        Director of the Office of Management and Budget.</DELETED>
        <DELETED>    (3) Executive agency.--The term ``executive 
        agency'' has the meaning given the term ``Executive agency'' in 
        section 105 of title 5, United States Code.</DELETED>
        <DELETED>    (4) Intranet.--The term ``Intranet'' means a 
        network belonging to an organization or group of organizations 
        and any subdepartment of the organization, accessible only by 
        the authorized members and systems of the organization, 
        employees of the organizations, or others with secure 
        authentication.</DELETED>

<DELETED>SEC. 4. WEBSITE MODERNIZATION.</DELETED>

<DELETED>    (a) Requirements for Existing Executive Agency Websites 
and Digital Services.--Not later than 1 year after the date of 
enactment of this Act, the head of an executive agency that maintains a 
website or digital service that is made available to the public shall--
</DELETED>
        <DELETED>    (1) eliminate or consolidate websites or web pages 
        that are duplicative or overlapping;</DELETED>
        <DELETED>    (2) ensure that each public-facing website and 
        digital service has a consistent appearance;</DELETED>
        <DELETED>    (3) ensure that each website, web-based form, and 
        web-based application of the executive agency are accessible to 
        individuals with disabilities in accordance with section 508 of 
        the Rehabilitation Act of 1973 (29 U.S.C. 794d);</DELETED>
        <DELETED>    (4) ensure that each website or digital service 
        contains a search function that allows users to easily search 
        content intended for public use;</DELETED>
        <DELETED>    (5) provide the website or digital service through 
        an industry standard secure connection;</DELETED>
        <DELETED>    (6) ensure that each website or digital service is 
        designed around user needs with data-driven analysis 
        influencing management and development decisions, using 
        qualitative and quantitative data to determine user goals, 
        needs, and behaviors, and continually test the website or 
        digital service to ensure that user needs are addressed; 
        and</DELETED>
        <DELETED>    (7) ensure that users of the website or digital 
        service have the option for a more customized digital 
        experience that allows users to complete digital transactions 
        in an efficient and accurate manner.</DELETED>
<DELETED>    (b) Research on Development of Websites and Digital 
Services.--Notwithstanding any other provision of law, quantitative and 
qualitative research, including user testing, related to the 
development of websites or other public-facing digital services of an 
executive agency shall not be considered a collection of information 
for the purposes of section 3507 of title 44, United States 
Code.</DELETED>
<DELETED>    (c) Requirements for New Websites and Digital Services.--
Any website or digital service of an executive agency that is made 
available to the public after the date of enactment of this Act shall 
meet the requirements described in subsection (a).</DELETED>
<DELETED>    (d) Internal Digital Services.--The head of each executive 
agency shall ensure to the greatest extent practicable that any new 
Intranet conforms to the requirements in subsection (a).</DELETED>
<DELETED>    (e) Public Reporting.--The head of each executive agency 
shall submit to the Director an annual report on the progress of the 
executive agency in implementing the requirements described in this 
section for the previous year and shall make the report available to 
the public.</DELETED>
<DELETED>    (f) Compliance With United States Website Standards.--Any 
website of an executive agency that is made available to the public 
after the date of enactment of this Act shall be in compliance with the 
website standards of the Technology Transformation Services of the 
General Services Administration.</DELETED>

<DELETED>SEC. 5. DIGITIZATION OF GOVERNMENT SERVICES AND 
              FORMS.</DELETED>

<DELETED>    (a) Digital Service Option Required.--Not later than 2 
years after the date of enactment of this Act, the head of each 
executive agency shall make available to the public an online, mobile-
friendly, digital service option for any in-person Government 
transaction or paper-based process in a manner that decreases cost, 
increases digital conversion rates, and improves customer 
experience.</DELETED>
<DELETED>    (b) Forms and Services Required To Be Digital.--Not later 
than 1 year after the date of enactment of this Act, the head of each 
executive agency shall ensure that any paper-based form, application, 
or service that is related to serving the public is made available to 
the public in a digital format.</DELETED>

<DELETED>SEC. 6. ELECTRONIC SIGNATURES.</DELETED>

<DELETED>    (a) Plan for Use of Electronic Signatures.--Not later than 
180 days after the date of the enactment of this Act, the head of each 
executive agency shall submit to the Director and the appropriate 
congressional committees a plan to accelerate the use of electronic 
signatures standards established in the Electronic Signatures in Global 
and National Commerce Act (15 U.S.C. 7001 et seq.).</DELETED>
<DELETED>    (b) Executive Agency Compliance.--Not later than 180 days 
after the date of the enactment of this Act, the head of each executive 
agency shall certify and report full compliance with the Electronic 
Signatures in Global and National Commerce Act (15 U.S.C. 7001 et seq.) 
and Office of Management and Budget Circular A-130, or any successor 
thereto, to support the use of electronic signatures by the Federal 
Government.</DELETED>

<DELETED>SEC. 7. CUSTOMER EXPERIENCE AND DIGITAL SERVICE 
              DELIVERY.</DELETED>

<DELETED>    The Chief Information Officer of each executive agency, or 
a designee, shall--</DELETED>
        <DELETED>    (1) coordinate and ensure alignment of the 
        internal and external customer experience programs and strategy 
        of the executive agency;</DELETED>
        <DELETED>    (2) coordinate with the management leaders of the 
        executive agency, including the head of the executive agency, 
        the Chief Financial Officer, and any program manager, to ensure 
        proper funding to support the implementation of this 
        Act;</DELETED>
        <DELETED>    (3) continually examine the digital service 
        delivery strategy of the executive agency to the public and 
        submit recommendations to the head of the executive agency 
        providing guidance and best practices suitable to the mission 
        of the executive agency;</DELETED>
        <DELETED>    (4) using qualitative and quantitative data 
        obtained from across the executive agency relating to the 
        experience and satisfaction of customers, identify areas of 
        concern that need improvement and improve the delivery of 
        customer service; and</DELETED>
        <DELETED>    (5) coordinate and ensure, with the approval of 
        the head of the executive agency, compliance by the executive 
        agency with section 3559 of title 44, United States 
        Code.</DELETED>

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``21st Century Integrated Digital 
Experience Act'' or the ``21st Century IDEA''.

SEC. 2. DEFINITIONS.

    In this Act:
            (1) Director.--The term ``Director'' means the Director of 
        the Office of Management and Budget.
            (2) Executive agency.--The term ``executive agency'' has 
        the meaning given the term ``Executive agency'' in section 105 
        of title 5, United States Code.

SEC. 3. WEBSITE MODERNIZATION.

    (a) Requirements for New Websites and Digital Services.--Not later 
than 180 days after the date of enactment of this Act, an executive 
agency that creates a website or digital service that is intended for 
use by the public, or conducts a redesign of an existing legacy website 
or digital service that is intended for use by the public, shall 
ensure, to the greatest extent practicable, that any new or redesigned 
website, web-based form, web-based application, or digital service--
            (1) is accessible to individuals with disabilities in 
        accordance with section 508 of the Rehabilitation Act of 1973 
        (29 U.S.C. 794d);
            (2) has a consistent appearance;
            (3) does not overlap with or duplicate any legacy websites 
        and, if applicable, ensure that legacy websites are regularly 
        reviewed, eliminated, and consolidated;
            (4) contains a search function that allows users to easily 
        search content intended for public use;
            (5) is provided through an industry standard secure 
        connection;
            (6) is designed around user needs with data-driven analysis 
        influencing management and development decisions, using 
        qualitative and quantitative data to determine user goals, 
        needs, and behaviors, and continually test the website, web-
        based form, web-based application, or digital service to ensure 
        that user needs are addressed;
            (7) provides users of the new or redesigned website, web-
        based form, web-based application, or digital service with the 
        option for a more customized digital experience that allows 
        users to complete digital transactions in an efficient and 
        accurate manner; and
            (8) is fully functional and usable on common mobile 
        devices.
    (b) Requirements for Existing Executive Agency Websites and Digital 
Services.--Not later than 1 year after the date of enactment of this 
Act, the head of each executive agency that maintains a website or 
digital service that is made available to the public shall--
            (1) review each website or digital service; and
            (2) submit to Congress a report that includes--
                    (A) a list of the websites and digital services 
                maintained by the executive agency that are most viewed 
                or utilized by the public or are otherwise important 
                for public engagement;
                    (B) from among the websites and digital services 
                listed under subparagraph (A), a prioritization of 
                websites and digital services that require 
                modernization to meet the requirements under subsection 
                (a); and
                    (C) an estimation of the cost and schedule of 
                modernizing the websites and digital services 
                prioritized under subparagraph (B).
    (c) Internal Digital Services.--The head of each executive agency 
shall ensure, to the greatest extent practicable, that any intranet 
established after the date of enactment of this Act conforms to the 
requirements described in subsection (a).
    (d) Public Reporting.--Not later than 1 year after the date of 
enactment of this Act and every year thereafter for 4 years, the head 
of each executive agency shall--
            (1) report to the Director on the progress of the executive 
        agency in implementing the requirements described in this 
        section for the previous year; and
            (2) include the information described in paragraph (1) in a 
        publicly available report that is required under another 
        provision of law.
    (e) Compliance With United States Website Standards.--Any website 
of an executive agency that is made available to the public after the 
date of enactment of this Act shall be in compliance with the website 
standards of the Technology Transformation Services of the General 
Services Administration.

SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.

    (a) Non-digital Services.--Not later than 180 days after the date 
of enactment of this Act, the Director shall issue guidance to the head 
of each executive agency that establishes a process for the executive 
agency to--
            (1) identify public non-digital, paper-based, or in-person 
        Government services; and
            (2) include in the budget request of the executive agency--
                    (A) a list of non-digital services with the 
                greatest impact that could be made available to the 
                public through an online, mobile-friendly, digital 
                service option in a manner that decreases cost, 
                increases digital conversion rates, and improves 
                customer experience; and
                    (B) an estimation of the cost and schedule 
                associated with carrying out the modernization 
                described in subparagraph (A).
    (b) Services Required to Be Digital.--The head of each executive 
agency shall regularly review public-facing applications and services 
to ensure that those applications and services are, to the greatest 
extent practicable, made available to the public in a digital format.
    (c) Forms Required to Be Digital.--Not later than 2 years after the 
date of enactment of this Act, the head of each executive agency shall 
ensure that any paper-based form that is related to serving the public 
is made available in a digital format that meets the requirements 
described in section 3(a).
    (d) Non-digitizable Processes.--If the head of an executive agency 
cannot make available in a digital format under this section an in-
person Government service, form, or paper-based process, the head of 
the executive agency shall document--
            (1) the title of the in-person Government service, form, or 
        paper-based process;
            (2) a description of the in-person Government service, 
        form, or paper-based process;
            (3) each unit responsible for the in-person Government 
        service, form, or paper-based process and the location of each 
        unit in the organizational hierarchy of the executive agency;
            (4) any reasons why the in-person Government service, form, 
        or paper-based process cannot be made available under this 
        section; and
            (5) any potential solutions that could allow the in-person 
        Government service, form, or paper-based process to be made 
        available under this section, including the implementation of 
        existing technologies, procedural changes, regulatory changes, 
        and legislative changes.
    (e) Physical Availability.--Each executive agency shall maintain an 
accessible method of completing digital services through in-person, 
paper-based, or other means, such that individuals without the ability 
to use digital services are not deprived of or impeded in access to 
those digital services.

SEC. 5. ELECTRONIC SIGNATURES.

    Not later than 180 days after the date of enactment of this Act, 
the head of each executive agency shall submit to the Director and the 
appropriate congressional committees a plan to accelerate the use of 
electronic signatures standards established under the Electronic 
Signatures in Global and National Commerce Act (15 U.S.C. 7001 et 
seq.).

SEC. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DELIVERY.

    The Chief Information Officer of each executive agency, or a 
designee, shall--
            (1) coordinate and ensure alignment of the internal and 
        external customer experience programs and strategy of the 
        executive agency;
            (2) coordinate with the management leaders of the executive 
        agency, including the head of the executive agency, the Chief 
        Financial Officer, and any program manager, to ensure proper 
        funding to support the implementation of this Act;
            (3) continually examine the digital service delivery 
        strategy of the executive agency to the public and submit 
        recommendations to the head of the executive agency providing 
        guidance and best practices suitable to the mission of the 
        executive agency;
            (4) using qualitative and quantitative data obtained from 
        across the executive agency relating to the experience and 
        satisfaction of customers, identify areas of concern that need 
        improvement and improve the delivery of customer service;
            (5) coordinate and ensure, with the approval of the head of 
        the executive agency, compliance by the executive agency with 
        section 3559 of title 44, United States Code; and
            (6) to the extent practicable, coordinate with other 
        agencies and seek to maintain as much standardization and 
        commonality with other agencies as practicable in implementing 
        the requirements of this Act, to best enable future transitions 
        to centralized shared services.

SEC. 7. STANDARDIZATION.

    (a) Design and Implementation.--Each executive agency shall, to the 
extent practicable, seek to maintain as much standardization and 
commonality with other executive agencies as practicable in 
implementing the requirements of this Act to best enable future 
transitions to centralized shared services.
    (b) Coordination.--The Chief Information Officer of each executive 
agency, or a designee, shall coordinate the implementation of the 
requirements of this Act, including the development of standards and 
commonalities.
    (c) Federal Supply Schedule.--
            (1) In general.--The General Services Administration shall 
        make available under a Federal Supply Schedule the systems and 
        services necessary to fulfill the requirements of this Act.
            (2) Requirements.--The Federal Supply Schedule described in 
        paragraph (1) shall, to the extent practicable, ensure 
        interoperability between executive agencies, compliance with 
        industry standards, and adherence to best practices for design, 
        accessibility, and information security.
                                                       Calendar No. 723

115th CONGRESS

  2d Session

                                S. 3050

                          [Report No. 115-418]

_______________________________________________________________________

                                 A BILL

 To improve executive agency digital services, and for other purposes.

_______________________________________________________________________

                            December 5, 2018

                       Reported with an amendment