[Congressional Bills 109th Congress]
[From the U.S. Government Publishing Office]
[H.R. 4932 Introduced in House (IH)]







109th CONGRESS
  2d Session
                                H. R. 4932

  To require businesses operating a call center to either initiate or 
 receive telephone calls to disclose the location of such call center, 
                        and for other purposes.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                             March 9, 2006

Mr. Strickland introduced the following bill; which was referred to the 
                    Committee on Energy and Commerce

_______________________________________________________________________

                                 A BILL


 
  To require businesses operating a call center to either initiate or 
 receive telephone calls to disclose the location of such call center, 
                        and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Call Center Consumer Right to Know 
Act of 2006''.

SEC. 2. CALL CENTER REQUIREMENTS.

    (a) In General.--A United States corporation or its subsidiaries 
that utilizes a call center to initiate telephone calls to, or receive 
telephone calls from, individuals located in the United States, shall 
disclose the location, including the city and State or country, of the 
employee initiating or receiving each telephone call at the beginning 
of each telephone call so initiated or received.
    (b) Certification Requirement.--A corporation or subsidiary 
described in subsection (a) shall annually certify to the Federal Trade 
Commission whether or not the corporation or subsidiary, and the 
employees of the corporation or subsidiary at its call centers, have 
complied with that subsection.
    (c) Noncompliance.--A corporation or subsidiary that violates 
subsection (a) shall be subject to such civil penalties as the Federal 
Trade Commission prescribes under section 3.
    (d) Call Center Defined.--In this section, the term ``call center'' 
means a location that provides customer-based service and sales 
assistance or technical assistance and expertise to individuals located 
in the United States via telephone, the Internet, or other 
telecommunications and information technology.

SEC. 3. FEDERAL TRADE COMMISSION RULES.

    Not later than 9 months after the date of enactment of this Act, 
the Federal Trade Commission shall prescribe rules to provide for 
effective monitoring and compliance with this Act. The Federal Trade 
Commission's rulemaking shall include appropriate civil penalties for 
noncompliance with this Act.
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