[Congressional Bills 103th Congress]
[From the U.S. Government Publishing Office]
[S.J. Res. 94 Referred in House (RFH)]

103d CONGRESS
  1st Session
S. J. RES. 94


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                    IN THE HOUSE OF REPRESENTATIVES

                           September 13, 1993

       Referred to the Committee on Post Office and Civil Service

_______________________________________________________________________

                            JOINT RESOLUTION


 
 To designate the week of October 3, 1993, through October 9, 1993, as 
                  ``National Customer Service Week''.

Whereas recognition of the value and importance of the customer raises the 
        quality of customer service;
Whereas the high cost of attracting new customers today heightens the need for 
        companies to keep existing customers through effective customer service;
Whereas recognition of the contributions made by customer service to the 
        profitability of a company increases the professional status of customer 
        service;
Whereas excellent customer service distinguishes successful companies that 
        understand the important influence a customer has on the success of a 
        company; and
Whereas excellent customer service can contribute to the growth and success of 
        every company: Now, therefore, be it
    Resolved by the Senate and House of Representatives of the United 
States of America in Congress assembled, That the week of October 3, 
1993, through October 9, 1993, is designated as ``National Customer 
Service Week''. The President is authorized and requested to issue a 
proclamation calling on the people of the United States to observe the 
week with the appropriate ceremonies and activities.

            Passed the Senate September 10 (legislative day, September 
      7), 1993.

            Attest:

                                             WALTER J. STEWART,

                                                             Secretary.