[Congressional Bills 103th Congress]
[From the U.S. Government Publishing Office]
[H.J. Res. 234 Introduced in House (IH)]

103d CONGRESS
  1st Session
H. J. RES. 234

   Designating the week of October 3 through 9, 1993, as ``National 
                        Customer Service Week''.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                             July 20, 1993

   Mr. Glickman introduced the following joint resolution; which was 
       referred to the Committee on Post Office and Civil Service

_______________________________________________________________________

                            JOINT RESOLUTION


 
   Designating the week of October 3 through 9, 1993, as ``National 
                        Customer Service Week''.

Whereas recognition of the value and importance of the customer raises the 
        quality of customer service;
Whereas the high cost of attracting new customers today heightens the need for 
        companies to keep existing customers through effective customer service;
Whereas recognition of the contributions made by customer service to the 
        profitability of a company increases the professional status of customer 
        service;
Whereas excellent customer service distinguishes successful companies that 
        understand the important influence a customer has on the success of a 
        company; and
Whereas excellent customer service can contribute to the growth and success of 
        every company: Now, therefore, be it
    Resolved by the Senate and House of Representatives of the United 
States of America in Congress assembled, That the week of October 3 
through 9, 1993, is designated as ``National Customer Service Week''. 
The President is authorized and requested to issue a proclamation 
calling on the people of the United States to observe the week with 
appropriate ceremonies and activities.

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