No Veterans Crisis Line Call Should Go Unanswered Act
Public Law 114–247
No Veterans Crisis Line Call Should Go Unanswered Act
247
114–247
Statute Compilation
United States House of Representatives
Office of the Legislative Counsel
text/xml
EN
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2021-10-15
No Veterans Crisis Line Call Should Go Unanswered Act
12480
114
2016-11-28
No Veterans Crisis Line Call Should Go Unanswered Act
[(Public Law 114–247)]
[This law has not been amended]
[Currency: This publication is a compilation of the text of Public Law 114-247. It was last amended by the public law listed in the As Amended Through note above and below at the bottom of each page of the pdf version and reflects current law through the date of the enactment of the public law listed at https://www.govinfo.gov/app/collection/comps/]
[Note: While this publication does not represent an official version of any Federal statute, substantial efforts have been made to ensure the accuracy of its contents. The official version of Federal law is found in the United States Statutes at Large and in the United States Code. The legal effect to be given to the Statutes at Large and the United States Code is established by statute (1 U.S.C. 112, 204).]
AN ACTTo direct the Secretary of Veterans Affairs to improve the Veterans Crisis Line.Be it enacted by the Senate and House of Representatives of the United States of America in Congress assembled,
SECTION 1. SHORT TITLE.
This Act may be cited as the “No Veterans Crisis Line Call Should Go Unanswered Act”.
SEC. 2. IMPROVEMENTS TO VETERANS CRISIS LINE.
(a) Quality Assurance Document.—The Secretary of Veterans Affairs shall develop a quality assurance document to use in carrying out the Veterans Crisis Line. Such document shall—
(1) outline clearly defined and measurable performance indicators and objectives to improve the responsiveness and performance of the Veterans Crisis Line, including at backup call centers;
(2) include quantifiable timeframes to meet designated objectives to assist the Secretary in tracking the progress of the Veterans Crisis Line and such backup call centers in meeting the performance indicators and objectives specified in paragraph (1); and
(3) with respect to such timeframes and objectives, be consistent with guidance issued by the Office of Management and Budget.
(b) Plan.—The Secretary shall develop a plan to ensure that each telephone call, text message, and other communications received by the Veterans Crisis Line, including at backup call centers, is answered in a timely manner by a person, consistent with the guidance established by the American Association of Suicidology. Such plan shall include guidelines to carry out periodic testing of the Veterans Crisis Line, including such backup centers, during each fiscal year to identify and correct any problems in a timely manner.
(c) Submission.—Not later than 180 days after the date of the enactment of this Act, the Secretary shall submit to the Committees on Veterans’ Affairs of the House of Representatives and the Senate a report containing the document developed under subsection (a) and the plan developed under subsection (b).
(d) Veterans Crisis Line Defined.—In this section, the term “Veterans Crisis Line” means the toll-free hotline for veterans established under section 1720F(h) of title 38, United States Code.