3.0.0 264 2026-07-27T16:28:54Z 2026-07-27T16:28:54Z Senate S S 2025-01-28 119 https://www.congress.gov/bill/119th-congress/senate-bill/264 ssva00 Veterans' Affairs Committee Senate Standing Referred To 2025-01-28T16:05:24Z PRO Veterans Act of 2025 119 423 S 2025-08-14 Became Public Law No: 119-33. Related bill CRS Contained in public law CRS Improving Veterans’ Experience Act of 2025 119 3578 HR 2025-12-19 Referred to the Subcommittee on Oversight and Investigations. Identical bill CRS 2025-01-28 ssva00 Veterans' Affairs Committee Senate Read twice and referred to the Committee on Veterans' Affairs. IntroReferral 2025-01-28 Introduced in Senate IntroReferral 10000 9 Library of Congress K000383 Sen. King, Angus S., Jr. [I-ME] Angus King I ME S. N C001056 Sen. Cornyn, John [R-TX] John Cornyn R TX 2025-01-28 True S.264 is contained in the text of S.423, which became Public Law 119-33.]]> Armed Forces and National Security Congressional oversight 2025-04-01T15:17:10Z Data collection, sharing, protection 2026-04-10T17:00:47Z Department of Veterans Affairs 2025-04-01T15:16:53Z Executive agency funding and structure 2025-04-01T15:16:47Z Government information and archives 2025-04-01T15:17:04Z Government studies and investigations 2025-04-01T15:17:15Z Veterans' pensions and compensation 2025-04-01T15:16:59Z Armed Forces and National Security 2025-03-05T21:12:37Z 00 2025-01-28 Introduced in Senate 2025-03-18T22:04:01Z Improving Veterans’ Experience Act of 2025

This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.

Additionally, the office must

  • require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
  • collect veteran-derived data to determine satisfaction and for use in policymaking;
  • provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;
  • assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and
  • assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.

The requirements of this bill terminate on September 30, 2028.

The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.

]]> Improving Veterans’ Experience Act of 2025 Display Title 45 Improving Veterans’ Experience Act of 2025 2025-02-28T03:53:21Z Short Title(s) as Introduced 101 Improving Veterans’ Experience Act of 2025 2025-02-28T03:53:20Z Introduced in Senate IS Official Title as Introduced 6 A bill to amend title 38, United States Code, to establish the Veterans Experience Office, and for other purposes. 2025-02-28T03:48:26Z Introduced in Senate IS Introduced in Senate 2025-01-28T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-119s264is/xml/BILLS-119s264is.xml 2025-01-28 Read twice and referred to the Committee on Veterans' Affairs. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.