3.0.0 3578 2025-12-20T09:06:52Z 2025-12-20T09:06:52Z House H HR 2025-05-23 119 https://www.congress.gov/bill/119th-congress/house-bill/3578 <pre>[Congressional Record Volume 171, Number 88 (Friday, May 23, 2025)][House]From the Congressional Record Online through the Government Publishing Office [<a href="https://www.gpo.gov">www.gpo.gov</a>]By Ms. BUDZINSKI:H.R. 3578.Congress has the power to enact this legislation pursuantto the following:Article 1 Section 8[Page H2368]</pre> hsvr00 Veterans' Affairs Committee House Standing hsvr08 Oversight and Investigations Subcommittee Referred to 2025-12-19T19:03:34Z Referred To 2025-05-23T14:00:20Z 119 264 S 2025-01-28 Read twice and referred to the Committee on Veterans' Affairs. Identical bill CRS 119 423 S 2025-08-14 Became Public Law No: 119-33. Related bill CRS 2025-12-19 hsvr08 Oversight and Investigations Subcommittee 1 House committee actions Referred to the Subcommittee on Oversight and Investigations. Committee 2025-05-23 Referred to the House Committee on Veterans' Affairs. IntroReferral H11100 2 House floor actions hsvr00 Veterans' Affairs Committee 2025-05-23 Introduced in House IntroReferral Intro-H 9 Library of Congress 2025-05-23 Introduced in House IntroReferral 1000 9 Library of Congress B001315 Rep. Budzinski, Nikki [D-IL-13] Nikki Budzinski D IL 13 N B001285 Rep. Brownley, Julia [D-CA-26] Julia Brownley D CA 26 2025-05-23 True M001220 Rep. McGarvey, Morgan [D-KY-3] Morgan McGarvey D KY 3 2025-05-23 True Armed Forces and National Security Armed Forces and National Security 2025-06-05T18:49:38Z

00 2025-05-23 Introduced in House 2025-06-13T21:22:06Z <p><strong>Improving Veterans’ Experience Act of 2025</strong></p><p>This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.</p><p>Additionally, the office must</p><ul><li>require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;</li><li>collect veteran-derived data to determine satisfaction and for use in policymaking;</li><li>provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries;</li><li>assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and</li><li>assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA.</li></ul><p>The requirements of this bill terminate on September 30, 2028.</p><p>The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.</p>

Display Title 45 2025-06-03T08:53:20Z Short Title(s) as Introduced 101 2025-06-03T08:53:17Z Introduced in House IH Official Title as Introduced 6 2025-06-03T08:48:22Z Introduced in House IH Introduced in House 2025-05-23T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-119hr3578ih/xml/BILLS-119hr3578ih.xml 2025-12-19 Referred to the Subcommittee on Oversight and Investigations. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.