3.0.0 671 2023-11-13T13:43:49Z 2023-11-13T13:43:49Z Senate S 2021-03-10 117 ssga00 Homeland Security and Governmental Affairs Committee Senate Standing Reported by 2021-07-19T20:24:40Z Markup by 2021-03-17T14:26:57Z Referred to 2021-03-10T20:25:04Z S. Rept. 117-30 Federal Agency Customer Experience Act of 2021 117 4688 HR 2021-12-02 Ordered to be Reported (Amended) by Voice Vote. Related bill CRS 2022-06-23 12:07:52 Held at the desk. Floor H15000 2 House floor actions 2022-06-23 12:03:36 Received in the House. Floor H14000 2 House floor actions 2022-06-23 Senate Message on Senate action sent to the House. Floor 2022-06-22 Senate Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096) Floor 2022-06-22 Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent. Floor 17000 9 Library of Congress 2022-06-22 Senate Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096) Floor 2021-07-19 Senate Placed on Senate Legislative Calendar under General Orders. Calendar No. 103. Calendars 2021-07-19 ssga00 Homeland Security and Governmental Affairs Committee Senate Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30. Committee 2021-07-19 Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30. Committee 14000 9 Library of Congress ssga00 Homeland Security and Governmental Affairs Committee 2021-03-17 ssga00 Homeland Security and Governmental Affairs Committee Senate Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably. Committee 2021-03-10 ssga00 Homeland Security and Governmental Affairs Committee Senate Read twice and referred to the Committee on Homeland Security and Governmental Affairs. IntroReferral 2021-03-10 Introduced in Senate IntroReferral 10000 9 Library of Congress H001076 Sen. Hassan, Margaret Wood [D-NH] Maggie Hassan D NH N L000575 Sen. Lankford, James [R-OK] James Lankford R OK 2021-03-10 True 2021-04-06T20:04:00Z S. 671, Federal Agency Customer Experience Act of 2021 https://www.cbo.gov/publication/57120 As ordered reported by the Senate Committee on Homeland Security and Governmental Affairs on March 17, 2021 Government Operations and Politics Congressional oversight Government information and archives Government studies and investigations Performance measurement Government Operations and Politics 00 2021-03-10 Introduced in Senate 2021-04-16T19:24:32Z Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

]]> 25 2021-07-19 Reported to Senate 2021-08-04T15:57:51Z Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

]]> 55 2022-06-22 Passed Senate 2022-09-09T00:14:27Z Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

]]> Federal Agency Customer Experience Act of 2021 Display Title Federal Agency Customer Experience Act of 2021 Official Title as Introduced A bill to require the collection of voluntary feedback on services provided by agencies, and for other purposes. Introduced in Senate IS Short Title(s) as Passed Senate Federal Agency Customer Experience Act of 2021 S Senate Engrossed in Senate ES Short Title(s) as Introduced Federal Agency Customer Experience Act of 2021 Introduced in Senate IS Short Title(s) as Reported to Senate Federal Agency Customer Experience Act of 2021 S Senate Reported to Senate RS 5119 117 SAMDT In the nature of a substitute. 2022-06-23T04:16:26Z 2022-06-22 Amendment SA 5119 agreed to in Senate by Unanimous Consent. SA 5119 https://www.congress.gov/amendment/117th-congress/senate-amendment/5119 H001076 Sen. Hassan, Margaret Wood [D-NH] Maggie Hassan D NH 1 1 L000575 Sen. Lankford, James [R-OK] James Lankford R OK 2022-06-22 True 2022-06-22T04:00:00Z 2022-06-22T04:00:00Z Senate 117 S Senate S 671 Federal Agency Customer Experience Act of 2021 2023-11-13T13:43:49Z 6 2022-06-22 0 Senate Amendment SA 5119 agreed to in Senate by Unanimous Consent. Floor 2022-06-22 0 Senate Amendment SA 5119 proposed by Senator Whitehouse for Senator Hassan. (consideration: CR S3095-3096; text: CR S3095-3096) In the nature of a substitute. Floor 2022-06-22 Senate amendment submitted Floor 91000 9 Library of Congress 2022-06-22 Senate amendment proposed (on the floor): Amendment SA 5119 proposed by Senator Whitehouse for Senator Hassan. Floor 93000 9 Library of Congress 2022-06-22 Senate amendment agreed to: Amendment SA 5119 agreed to in Senate by Unanimous Consent. Floor 94000 9 Library of Congress Engrossed in Senate 2022-06-22T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-117s671es/xml/BILLS-117s671es.xml Reported to Senate 2021-07-19T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-117s671rs/xml/BILLS-117s671rs.xml Introduced in Senate 2021-03-10T05:00:00Z https://www.govinfo.gov/content/pkg/BILLS-117s671is/xml/BILLS-117s671is.xml 2022-06-23 Held at the desk. 12:07:52 text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.