This bill establishes requirements for protecting and expanding access to communication services for survivors of domestic violence, human trafficking, and related harms.

At a survivor's request, a mobile service provider must separate from a shared mobile service contract the survivor's line (and the line of any individual in the survivor's care) from the abuser's line. A survivor requesting this must verify through appropriate documentation that an individual under the shared contract committed certain criminal acts (e.g., an act of domestic violence or trafficking) against the survivor.

A provider may not charge fees or impose other requirements on such requests. Additionally, a provider must

• separate the line within 48 hours of receiving a request,
• allow requests to be made remotely,
• treat information in requests as confidential and dispose of it within 90 days of receipt, and
• make information about the options and process for requests available through consumer-facing communications (e.g., websites).

The bill (1) provides liability protection for a provider's act or omission related to compliance with a line separation request, and (2) requires the Federal Communications Commission (FCC) to adopt rules for line separation requests.

In addition, the FCC must adopt rules requiring communication service providers to omit from consumer-facing logs any calls and texts to domestic violence and similar hotlines while retaining internal records.

The FCC must also (1) temporarily allow survivors to participate in the Lifeline program (which subsidizes telephone and internet service for low-income individuals) regardless of whether the survivor otherwise meets eligibility criteria, and (2) evaluate expanded access to the program for survivors.

This bill establishes requirements concerning access to communication services for survivors of domestic violence, human trafficking, and related harms.

At a survivor's request, a mobile service provider must separate from a shared mobile service contract the survivor's line (and the line of any individual in the survivor's care) from the abuser's line unless operationally or technologically infeasible. A survivor requesting this must verify through appropriate documentation that an individual under the contract committed or allegedly committed an act of domestic violence, trafficking, or related criminal act against the survivor.

A provider may not charge fees or impose other requirements on such requests. Additionally, a provider must

• separate the line within two business days of receiving a request,
• allow requests to be made remotely,
• treat information in requests as confidential and dispose of it timely, and
• make information about the options and process for requests available through consumer-facing communications (e.g., websites).

The bill (1) provides liability protection for providers' acts or omissions undertaken to comply with such requests, and (2) requires the Federal Communications Commission (FCC) to adopt rules for these requests.

In addition, the FCC must consider rules requiring communication service providers to omit from consumer-facing logs calls and texts to domestic violence and similar hotlines while retaining internal records.

The FCC must also (1) temporarily allow certain survivors to participate in the Lifeline program (which subsidizes communication services for low-income individuals) regardless of whether the survivor otherwise meets eligibility criteria, and (2) evaluate this expanded access.

This bill establishes requirements concerning access to communication services for survivors of domestic violence, human trafficking, and related harms.

At a survivor's request, a mobile service provider must separate from a shared mobile service contract the survivor's line (and the line of any individual in the survivor's care) from the abuser's line unless separation is operationally or technologically infeasible. A survivor requesting this must (1) verify through appropriate documentation that an individual under the contract committed or allegedly committed an act of domestic violence, trafficking, or a related criminal act against the survivor; and (2) assume financial responsibility for services after a line separation.

A provider may not charge fees or impose other requirements on such requests. Additionally, a provider must

• separate the line within two business days of receiving a request;
• allow requests to be made remotely (if feasible);
• meet conditions related to confidentiality of, disposal of, and other matters concerning communications about requests; and
• make information about the process for requests available through consumer-facing communications (e.g., websites).

The bill (1) provides liability protection for providers' acts or omissions undertaken to comply with such requests, and (2) requires the Federal Communications Commission (FCC) to adopt rules for these requests.

Additionally, the FCC must (1) expand access to federally subsidized communication services for survivors facing financial hardship, and (2) evaluate this expanded access.

The FCC must also consider rules requiring communication service providers to omit from consumer-facing logs calls and texts to hotlines for domestic violence and similar issues while retaining internal records.