3.0.0 4688 2023-05-11T15:46:24Z 2023-05-11T15:46:24Z House HR 2021-07-26 117 [Congressional Record Volume 167, Number 130 (Monday, July 26, 2021)][House]From the Congressional Record Online through the Government Publishing Office [www.gpo.gov]By Mr. CONNOLLY:H.R. 4688.Congress has the power to enact this legislation pursuantto the following:Article 1, Section 8 of the United States Constitution.[Page H3908]]]> hsgo00 Oversight and Accountability Committee House Standing Markup by 2021-12-02T21:48:23Z Referred to 2021-07-26T16:00:25Z Federal Agency Customer Experience Act of 2021 117 671 S 2022-06-23 Held at the desk. 12:07:52 Related bill CRS 2021-12-02 hsgo00 Oversight and Accountability Committee 1 House committee actions Ordered to be Reported (Amended) by Voice Vote. Committee 2021-12-02 hsgo00 Oversight and Accountability Committee 1 House committee actions Committee Consideration and Mark-up Session Held. Committee 2021-07-26 Referred to the House Committee on Oversight and Reform. IntroReferral H11100 2 House floor actions hsgo00 Oversight and Accountability Committee 2021-07-26 Introduced in House IntroReferral Intro-H 9 Library of Congress 2021-07-26 Introduced in House IntroReferral 1000 9 Library of Congress C001078 Rep. Connolly, Gerald E. [D-VA-11] Gerald Connolly D VA E. 11 N F000466 Rep. Fitzpatrick, Brian K. [R-PA-1] Brian Fitzpatrick R PA K. 1 2021-07-26 True K000389 Rep. Khanna, Ro [D-CA-17] Ro Khanna D CA 17 2022-07-26 False 2022-04-26T19:58:00Z H.R. 4688, Federal Agency Customer Experience Act https://www.cbo.gov/publication/58036 As ordered reported by the House Committee on Oversight and Reform on December 2, 2021 Government Operations and Politics Congressional oversight Government information and archives Government studies and investigations Performance measurement Government Operations and Politics 00 2021-07-26 Introduced in House 2021-10-28T17:21:14Z Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.

]]> Federal Agency Customer Experience Act of 2021 Display Title Federal Agency Customer Experience Act of 2021 Official Title as Introduced To require the collection of voluntary feedback on services provided by agencies, and for other purposes. Introduced in House IH Short Title(s) as Introduced Federal Agency Customer Experience Act of 2021 Introduced in House IH Introduced in House 2021-07-26T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-117hr4688ih/xml/BILLS-117hr4688ih.xml 2021-12-02 Ordered to be Reported (Amended) by Voice Vote. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.