3.0.0 1792 2022-11-01T07:02:32Z 2022-11-01T07:02:32Z Senate S 2019-06-12 116 sscm00 Commerce, Science, and Transportation Committee Senate Standing Referred to 2019-06-12T19:48:18Z 116 3219 HR 2019-06-13 Referred to the Subcommittee on Consumer Protection and Commerce. Identical bill CRS 2019-06-12 sscm00 Commerce, Science, and Transportation Committee Senate Read twice and referred to the Committee on Commerce, Science, and Transportation. IntroReferral 2019-06-12 Introduced in Senate IntroReferral 10000 9 Library of Congress C001070 Sen. Casey, Robert P., Jr. [D-PA] Bob Casey D PA N B000944 Sen. Brown, Sherrod [D-OH] Sherrod Brown D OH 2019-06-12 True B001277 Sen. Blumenthal, Richard [D-CT] Richard Blumenthal D CT 2019-06-12 True C001113 Sen. Cortez Masto, Catherine [D-NV] Catherine Cortez Masto D NV 2019-06-12 True B001230 Sen. Baldwin, Tammy [D-WI] Tammy Baldwin D WI 2019-06-12 True R000608 Sen. Rosen, Jacky [D-NV] Jacklyn Rosen D NV 2019-06-12 True M001183 Sen. Manchin, Joe, III [D-WV] Joseph Manchin D WV 2019-06-12 True S000770 Sen. Stabenow, Debbie [D-MI] Debbie Stabenow D MI 2019-06-12 True H001075 Sen. Harris, Kamala D. [D-CA] Kamala Harris D CA D. 2019-06-12 True V000128 Sen. Van Hollen, Chris [D-MD] Chris Van Hollen D MD 2019-06-12 True D000563 Sen. Durbin, Richard J. [D-IL] Richard Durbin D IL J. 2019-06-12 True P000595 Sen. Peters, Gary C. [D-MI] Gary Peters D MI 2019-06-12 True U000039 Sen. Udall, Tom [D-NM] TOM UDALL D NM 2019-07-09 False M001169 Sen. Murphy, Christopher [D-CT] Christopher Murphy D CT S. 2019-07-18 False S001191 Sen. Sinema, Kyrsten [D-AZ] Kyrsten Sinema D AZ 2019-07-22 False G000555 Sen. Gillibrand, Kirsten E. [D-NY] Kirsten Gillibrand D NY E. 2019-09-09 False C000141 Sen. Cardin, Benjamin L. [D-MD] Ben Cardin D MD 2019-09-09 False M000133 Sen. Markey, Edward J. [D-MA] Edward Markey D MA J. 2019-09-11 False J000300 Sen. Jones, Doug [D-AL] Doug Jones D AL 2020-05-19 False Commerce Administrative law and regulatory procedures Business records Consumer affairs Federal Trade Commission (FTC) Government information and archives Government lending and loan guarantees Military procurement, research, weapons development Public contracts and procurement Telephone and wireless communication Unemployment Commerce

00 2019-06-12 Introduced in Senate 2021-09-01T17:22:35Z United States Call Center Worker and Consumer Protection Act of 2019

This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.

Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States.

Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.

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Display Title Short Title(s) as Introduced Introduced in Senate IS Official Title as Introduced Introduced in Senate IS Introduced in Senate 2019-06-12T04:00:00Z https://www.govinfo.gov/content/pkg/BILLS-116s1792is/xml/BILLS-116s1792is.xml 2019-06-12 Read twice and referred to the Committee on Commerce, Science, and Transportation. text/xml EN Pursuant to Title 17 Section 105 of the United States Code, this file is not subject to copyright protection and is in the public domain. Congressional Research Service, Library of Congress This file contains bill summaries and statuses for federal legislation. A bill summary describes the most significant provisions of a piece of legislation and details the effects the legislative text may have on current law and federal programs. Bill summaries are authored by the Congressional Research Service (CRS) of the Library of Congress. As stated in Public Law 91-510 (2 USC 166 (d)(6)), one of the duties of CRS is "to prepare summaries and digests of bills and resolutions of a public general nature introduced in the Senate or House of Representatives". For more information, refer to the User Guide that accompanies this file.